Hello,

Thank you for writing in,

We are constantly working on updating all our themes. Right now the theme is working well. At the moment we don’t have any ETA when the update of the theme will come out, however, if you buy it, you will for sure be notified about it once it is out.

Let us know if there is anything else we can help you with.

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Hello there,

As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hello there,

Thank you for reaching us!

Please note that touch devices do not recognize hover behavior, since the touch is working differently. So, since there is no hover behavior, on mobile once you click on the interactive link you will be taken to the page in the link.

If you have any additional questions please let us know.

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Hello there,

We are sorry that you’ve got this impression.

Please do understand that mobile header has a specific look due to the limited screen space on mobile devices, since not all menu items which can fit on the desktop can fit on mobile. Only way to display desktop header is through custom css and the way it will be displayed will depend on how many menu items you have.

We could not locate any request with your Envato username. Could you please provide us with your request ID?

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Hi there, thanks your feedback. There is my request ID: #102351. And as you know on mobile view some of the portfolio gallery photos look like cropped. I do not want it as usual. My website has few menu items. So, I don’t think it’s impossible. I am waiting for your answer.

Hi,

We see that your request is now closed. Please note that the tickets will be automatically closed in three days if there is no response by customer.

For mobile header please try using custom css below. It should be displayed like in the this screenshot when this css is added.

.edgtf-mobile-header {
    display: none !important;
}
@media only screen and (max-width: 1024px) {
    .edgtf-page-header {
        display: inline-block !important;
     }
     .edgtf-page-header .edgtf-vertical-align-containers {
         padding: 0 10px !important;
     }
     .edgtf-main-menu>ul>li>a {
         padding: 0 5px !important;
         letter-spacing: .2em !important;
     }
}

Regarding the portfolio gallery photos on mobile, could you please send a follow-up for your request or open a new one and attach the screenshot of these images and our support team will gladly assist you.

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.

If you still need assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi again, first of all, thank you very much for your feedback. Finally I found a solution for my problem and it is solved right now. I just want to ask something on my mind because I could not find an answer to that on your helpdesk. I want to use Grid Gallery page as my home page (Edge Portfolio) but I want to remove links from all photos I shared (no click behavior) but there are only two options as you know. I wish you can help with this one too.

Thanks again.

Hi there,

Glad to hear this is resolved!

Please since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you with this.

Thanks.

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Hi there,

Thanks for taking an interest! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out and our team is working really hard at the moment on updating all our themes so it will for sure be soon.

We appreciate your patience and understanding.

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Hi there,

Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Also if you don’t want to resize all your images at 1300×778 and you don’t want to have a portfolio slider on every portfolio, how do you do this? I’ve changed my portfolio style to small images and it doesn’t change a thing???? Please help?

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Could we ask for your request ID so we can check?

Thanks.

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I think this is the request id: 35405 Many Thanks

Hi there,

Thanks, our agent will take a closer look and check if your issue is theme related also please note that if you need any further assistance you can always consider extending your support license.

Also you can refer to the Revolution Slider documentation for more info about Image settings and responsiveness here.

Thanks.

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Hi there,

Thanks for taking an interest! Do note that all our themes are responsive and you can always check our website demos and test them on any phone device or tablet to see its preformance.

Let us know if you have any additional questions.

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Hi there,

Please note that Slider Revolution does come bundled within the theme and you do not need to activate any license for it, it will get updated once the theme update is out.

You can read more about bundled plugins here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please see this article on updating a theme: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins

Here you will also find a lot of articles created to answer our clients’ most frequently asked questions. About the slider settings, this is a 3rd party plugin, and we only cover compatibility issues with our theme. If you are having trouble with creating content, please consult it’s documentation or authors.

We don’t have a forum, only our theme’ comment section.

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Hi thanks for the reply. Can you please help me with this one question since the support wasn’t accessible when I needed it?

Take this slider as an example, from your demo. https://objektiv1.qodeinteractive.com/carousel-gallery/?_ga=2.159775677.1254202315.1586362508-23125901.1585333298

It has both portrait and landscape images displayed. I want to achieve this.

However, I have tried all kinds of ways. Copying it from scratch. I have even cloned the slider, including images and added it to my page.

It works fine.And shows your images. However, I can’t find where the images are within WP in order to replace them?

There is a section which says display images in Category “LANDSCAPE”. I create my own category, say CAT1 and I upload images and tag the images as CAT1. And then I delete the bit that says show images from category landscape, and replace with, show images from CAT1. And I leave everything else the same. It just shows blank.

I did note that the images tagged Landscape are not in a portfolio gallery called landscape. So where exactly are the images I need to replace? Where is Edge portfolio Carousel pulling the images from? Pleeeeassee?

You have this set up in your demo, so you must know

If I purchase the support, where is it?

Hi again,

This is Edge Portfolio Carousel element, not a Revolution Slider: https://prnt.sc/rvxthi This element displays portfolio items (or rather their featured images). It is set to display only portfolio items that have the Landscape category, and images displayed in the element are actually featured images of those portfolio items: https://prnt.sc/rvxucj https://prnt.sc/rvxujm

When you purchase support, you cansubmit requesst on our helpcenter in the upper right corner and one of our agents will be happy to assist you.

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Hello,

Thank you for taking interest in our theme!

Yes, of course, there is a option to import demo, and after that your website will look like our live demo.

You can read more about the demo import from the article below:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-

Let us know if you have more questions

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Hi Sophie,

Regarding the update procedure, we would advise you to deactivate Objektiv theme and theme related plugins, then update the WordPress. After that, you can proceed with the theme and plugin update. Please follow the steps from the article and video tutorial below: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins You can check the current version of the theme on the bottom of the page here: https://themeforest.net/item/objektiv-a-contemporary-and-clean-photography-theme/20391413 The current theme version is 1.3. If you follow instructions and perform update well, there should be no issues at all. Let us know how it goes. Thanks

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Dear Edge Team,

Just to let you know that it worked well, thank you very very very much! I just had to deactivate every plugins connected the theme, then delete the Objektiv folder through my FTP, upgrade Wordpress into its last version, and then download the new version of Objektiv theme from themeforest as the article said, put it into my website through FTP and then go back to Wordpress and activate and upgrade very plugins again. I just lost my menu settings (fonts, colours, etc) but when I saved changes in the Edge Options everything went back to normal again!

So THANK YOU for your friendly (and really fast) help. Wishing you a lovely day, Best Regards,

Sophie Oddo

Hi Sophie!
Thank you for the generous feedback!
We are glad to hear that everything is working fine now!

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Hello there,

Please, reach our support team here: https://helpcenter.qodeinteractive.com/ Just check this article first to see how to sign up and submit a request and our agent will gladly assist you there with any doubt you have using our theme options.

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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Hello,

Thank you for taking interest in this theme.

1. You can set the desired External Link for any portfolio item.

2. / 4.The native design options do not provide such a feature.

3. Hover effect can be added only for masonry, justified and Pinterest portfolio types.

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Thank you.

You’re welcome,

If there’s anything else, feel free to ask!

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Hi there,

Thank you for taking interest in our theme!

You can choose between Centered, Divided, Minimal, Standard and Vertical header. You can set one type of header for the whole site or you can set a different header type on every page individually.

We have an Image Gallery element that can display the images like thumbnails.

If there’s anything else, feel free to ask!

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every time I try to import, the process stops at 90%.

Hello,

Thank you for your purchase!

You can find minimum server requirements for demo import here.

And here’s the helpful step-by-step guide on how to import demo content successfully.

If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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Hello Benjamin,

Thank you for taking interest in our theme!

Besides more than 500 pre-imported Google fonts, you can always embed some of your own. Here’s a helpful article to explain: https://edge.ticksy.com/article/11998

If there’s anything else, please let us know.

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Thanks. That’s great news.

You’re welcome!

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