68 comments found.
Hi RB-Themes-Team, is it possible to always show the title area for mobile (title and breadcrumbs)? On mobile, we currently have a doubled title and on desktop we are missing the breadcrumbs for a better overview. Maybe we missed an option. Thank you for your answer!
You bought the theme from elements?
Yes, I bought the theme from elements
You know that support is not available for elements. You can ask support team. It can be
Hi. I have installed the theme in Wordpress 5.1.1 and the dropdown menu does not work. Can you help me? Thanks.
Hi – you need to update the theme – and after that it works fine
Hi. I am using the last version (1.0.3). right?
Absolutely.
Pre sales: Any possibility to insert a video parallax on the header title?
Hello, nope, there’s no tool available for doing this.
New menu is not displaying in RR Menu list
Please update our theme.
I have already updated, still not working.
How long it will take to update menu drop down problem ?, I need to show demo to client. This is just frustrating
Send us support request via Email. Support team will help you
You have a elementor version?
May be next themes.
Hi, Using your theme and all was working fine, I upgraded wordpress theme 5.5 than however today the sub menu stopped displaying when on desktop, its viewable in mobile burger menu but on desktop, there is no rollover state to the menu. Please tell me How can I find solution that problem
The solution was simple. No so quick to update the Theme. Wait for update in a few days.
Hi, Using your theme and all was working fine, however today the sub menu stopped displaying when on desktop, its viewable in mobile burger menu but on desktop, there is no rollover state to the menu. Do you know why this may be?
Yes, we know about it. Wordpress is update, we need some time to update all our themes.
Hi Guys, Got your theme from Envato Elements, the new wordpress update seems to have stopped the menu from dropping down? Can you please look in to this and let us know how to fix it?
Yes, it will be fixed in a few days
I just noticed the update is available but I think because I downloaded the theme from Envato elements it is showing a message “An error occurred while updating Setech: Update package not available.”
Are you able to update the envato elements listing too? otherwise can you tell me how I can update my current website? The menu issue is really important.
Hello and thanks for asking. Yes, it’s update on Elements as well.
Hello
We use this themplate from elements.
but we cant use demos contents. This wants us to input purchase code. How can we fix it?
Thank you
Just blank or empty field for elements clients
oo thank you
I see this still. https://prnt.sc/tr48s5
Please email support, they will help.
I sent an email…
ok
the newly created mega menu is not coming up in Main menu. Kindly help
Hello, your support email has been replied. Please check your spam filter.
Hi there – we installed the theme successfully – however when we went to the frontend editor to edit the page, it loaded but the page display was broken – most of the content was cut off and seemed like a major error although there was no error message displayed. Im looking for a quick fix for this please.
Hello. You need to start from zero or make a backup from wordpress last settings. If you have some issues – just send us request via email – our support team will help you. Good day!
Hi, thanks for the update. Could you specify the email we need to send our request to please?
You can find it in documentation – support [at] rainbow-themes.net
Hi, yesterday I bought this theme. And now the demo import for hours is not finished. He said only 5-7 minutes. Please help as soon as possible ….
Hello and thanks for asking. Please email support, they will help.
Hi, when we are uploading the theme we get this error:
Installing Theme from uploaded file: themeforest-i8vD591F-setech-it-services-and-solutions-wordpress-theme.zip Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.
please, help
Hello. Do you follow instructions like on video tutorial on YouTube channel? If you still have this error we need to take a look. Send us support requests via email
Hello, I bought it yesterday, I want to know if I can refund it? Thank you?
Hello and thanks for asking. Your support email has been replied. Please check it and let me know.
Hello, where can I change the word “Hot” for featured products in the store? thank you.
Hello and thanks for asking. You can do that with Loco Translate plugin. Let me know how it goes.
Hello I sent a support issue on activation code but a have not gotten a reply… Please am still waiting.
Hello, your email has been replied. Please check it.
Hello. I’ve changed the color of the rover in the home 1 (inside RB template) and the menu changed to Checkerboard | Masonry | Two Columns | Three Columns | Three Col Full Width | Four Col Full Width…. why?!
Hello and thanks for asking. Please contact support, they will help.
Hello, for this theme, I want to know whether its demo data contains pictures, is it the same as the product display I see now, and can it add mega menu?
Hello and thanks for asking. Your support email has been replied. Please check it and let me know.
Im trying to import demo, but the progress bar doesn’t respond.
Hello and thanks for asking. Please contact support, they will help.
Hello. How can I change primary (theme) color of Home-3? If I try to change it with Customiser, it always stay the same (purple) thx
Hello and thanks for asking. Most probably the content elements have their own colors, so you should check the content module settings and replace the colors too.
