Hi there,

Please check our article on how to import the demo content here.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Agent has been informed, your request will be answered as soon as possible. Also, please try not to reply to your own messages before our agents get to answer. It will push your request down the queue and it will take longer to get to our agents.

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Hi there,

Thanks for taking an interest! Please check this article on our resources recommendations and check with your hosting if they can meet the recommendations.

Do let us know if you have any additional questions.

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Hi there,

Thanks for taking an interest! If it is WooCommerce official extension it should work perfectly fine.

Do let us know if you have any additional questions.

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Hi there,

It is compatible and if you might encounter issues you can install jQuery Migrate helper and you can read more about it here.

It will for sure be added to the changelog as well.

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Hi there,

Please note that Slider Revolution does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

Also if you are missing the sliders after import you can always import them manually

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi Again, Thank you for your response. I have the slider revolution in the theme with all the different demos. The problem is that when I am on editing mode inside the slider or with elementor, I see the slides and the images ok, but when I go to preview the slider is there with all the copy but the images don’t show. The problem is that is not showing the images. See my link here so that you see what is happening. Slider with no images. http://newsite.towersmed.com Please help!!! why is everything showing except the images. I even replaced an image with my own images and didn’t work either. HELP!

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Once we check we can see that your request has been handled so if you need any further assistance please continue the conversation with our support team.

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I have been submit the ticket & awaiting the reply

Almost 10 hours gone and not anyone reply. what a great service

Hi there,

Once we check, we could see that your request has been handled. Our usual response time is within 24h and if you need any further assistance please keep the conversation with our support agent.

Thank you for your patience.

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please, ID #71750 – help me

?

Hi there,

Once we check we do see that our agent has responded to your request. If you have any additional questions please keep the conversation with our agent.

Thanks.

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Hi there,

We have now verified your account and you will be able to submit a request, so please try it out again.

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest!

The theme can be used with WPBakery as well.

The native import method comes with Elementor, so when you run the import tool you will get Elementor content, however, you can switch to WPBakery and use it instead, all the same, shortcodes are included as well. Do note that WPbakery does not come included within the theme and that you will need to build your own content.

Do let us know if you have any additional questions.

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Thanks for your quick answer. One more question: Does the demo import come with all photos and icons, we can see in the demo? Thank you for quick response again.

Hi there,

Yes, it does, however, you should be aware that the images that come included are under copyright and you can read more about it here.

We are here if you have any furhter doubts.

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Hi there,

Thanks for writing in! Yes you can always submit a request at our help center and our support team will be happy to help and provide you with the PSD files. You can read more about it here.

Thanks.

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Hi there,

Thank you for reaching us!

Our theme once tested does work perfectly fine and in order to check this on your side and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thank you.

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Hi there,

We have verified your account and you will for sure be able to submit a request at our help center and our support team will be happy to assist.

Thank you for your patience.

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waiting since 3 days to get the demo installed correctly so that elementor works and I can customize the theme. already thinking about getting another theme cause this is impossible to customize

Hi there,

Once we check we do see that our support agent has imported the demo content for you. If you need any further assistance or guidance please continue the conversation with our support team.

Thank you for your patience.

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Hi there,

You can for sure add the sticky header behavior, if this is what you refer to.

And Touchup does come with Elementor and Oaza does come with WPBakery, and it is up to you to choose which one you want to use.

The mobile header is an already predefined layout and has this behavior which can not be changed within our theme option, except if you edit the theme files.

Let us know if you have any additional questions.

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any chance OAZA could work with Elementor?

Hi there,

Unfortunately, the Oaza theme does not support Elementor. It does come with WPBakery which is more than enough to achieve anything you do see on our website demo. If you wish to have a front end editor you can always enable WPBakery front end editor.

We are here if you have any further doubts.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

This is our TouchUp Side area Opener which you can add to your Header widget area.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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thanks you.

Hi there,

Glad we could help!

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Hi there,

Thanks for writing in! This is not a part of our theme features, as this is only available on our demo website intended to be used by our potential customers. So it is not included within the theme.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Oh im sorry for that. but thanks for reply.

Hi there,

No need to worry we are here to help always. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi,

I requested a ticket about 2 days ago and have not heard back yet.

ID #57374

Hi there,

Once we check we do see that our agent has responded to your request, so if you still need assistance we would kindly ask you to continue the conversation with our support agent.

Thanks.

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Hi there,

Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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