437 comments found.
Hi author,
I’m Vinita I lost my parent theme feature. How I can get a parent theme? Please assist.
Hi, could you open a ticket https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Hello, My purchase code is not working in my theme. I was used it when i was using a subdomain for the website but now when the website is live is not working. I need your help to activate my theme.
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
My support has expired. I saw the fast error message that says: Purchase code is using in another domain, But i didn’t use it in another domain he was in a subdomain for the same domain and i was delete everything and i just use it in this domain www.pixo-adv.com So, Please i need your help to fix this issue.
Hi, Please contact us by mail: sp.bearsthemes@gmail.com Thank you!
Hi,
I bought one theme from this portal. my purchase code is fa5ef9de-0768-469d-a310-1bc640b418ef . the “Essential Grid” is not working in WordPress. kindly suggest something.
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap!
Hi,
I have a customer that it uses your theme in store with wordpress 5.4. e with woocommerce.
Since sunday, the site starts hang and takes 2 minutes to load the startup page.
The version of template it’s more less from 2019.
The version you have online, when was it updated the last time?
Thanks, /Paulo Costa
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
Hi guys, what is wrong with api.bearsthemespremium.com? My theme version shoots for a license here: $ BaseUrl = ‘http: //api.bearsthemespremium.com/’ This address doesn’t respond, so the page loading time is over 2 minutes.This is very bad.
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
Hello
I wasn’t using the theme for while for presonal raison now I installed wordpress but I can’t use my code
This product is in use on another domain: jvm.ma Are you using this theme for a new site? Please purchase a new license
this domain is no more in use jvm.ma so I need to use it on https://wiki.iptv366.com/ it’s not fair to extend the support just for moving my license so please don’t ask me to extend support
Regards
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
Hello how can I open the ticket since it say Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license. my old website is www.jvm.ma not in use any more and need to use it on wiki.iptv366.com
Any news please
Hi, So could you please send your purchased code via email sp.bearsthemes@gmail.com so our support team can check and help you switch purchased code for new domain. Thank you!
Hi there,
hope you guys are doing fine,
since the latest update the theme doesn’t like to implement my custom secondary color..please excuse me but I don’t like this theme standard green color. Any idea why is this happening??
thanx in advance
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you!
Hi there, unfortunately I can’t, since the support period has expired! Hence and due to the fact that I haven’t done any other changes but only to update the theme, I do assume that the problem occurs due to a broken file in the theme!
Oh well, that’s not what i call customer service!
You guys brought an malfunctioning update and instead of fixing them issues in the theme, you’re more or less asking for a support renewal in order to cash in and fix the issue customer dependent! Good to know!! I’m not going to go deeper on this one as I will through your theme in the garbage very soon, but I will give you the reputation you deserve!
hmm, look like we misunderstand here. Could you send to us email to sp.bearsthemes@gmail.com So we can check what’s issue your facing there ? Thank you!
I’m getting invalid purchase code.
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap!
Hello, I bought this theme 21st of march I ran into some issues that I still could not resolve;
1. I could not change the Doyle logo of the theme, I practically could not find a setting to change it my own logo.
2. Just after the logo, the black background header that shows current page is not needed. I couldn’t remove it too.
3. The rev slider is not in order as I’ve set it to work, no matter how I try, it kept on bringing slide 2 before 1 and sometimes slide 3 before 2.
4. My website keep on showing “Connection is not secured (Part of this page are not secured not secure such as images)” despite that I have changed all the pictures to mine. Please see my homepage for details https://www.davidadins.com.
Looking forward to your kind response on the above four.
Thank you. David Adins.
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you now! Thank you.
I have already
bonjours pourquoi quand j’essaie d’utiliser les plugin il me demande de payer une cléf cependant il y est bien mis que le theme est fournis avec les plugins
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team will check and help you asap! Thanks!
Important notice: In order to receive all benefits of our theme, you need to activate your copy of the theme. By activating the theme license you will unlock premium options – import demo data, install & update plugins and official support. Please visit Envato Settings page to activate your copy of the theme
Hi, We can help you setup demo data for your website as well. Could you leave a ticket here https://bearsthemes.ticksy.com/ with info your site, our suppor team will check and help you asap! Thanks!
Hi I would a refund – this theme isn’t working for me-Need different one
Hi, can we help you anything ? Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap!
No i just want to refund- this wasnt the right layout of the theme i need
Hi how do I request a refund?
Themeforest provides purchase code for each theme you buy, and you’ll need it to verify and register your product (and to receive theme support). To download your purchase code, simply follow these steps at here.
Saying it’s registered to another domain – but its nhot
Hi, let’s us help you on this case. Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap!
can not upload the theme ;/
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team will check and help you asap! Thanks!
Hello,
We’ve just bought the doyle theme and installed on website. However, it’s far from the what we saw. İt’s a normal page.
What to de need to do ?
Oh, you have to import demo data, so your website will look like our demo data, then you can start customize from there. If you want help about import demo data please open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Hello, I purchased this theme (Doyle) today but i cant find my way around installing demo datas. It is using wordpress data which makes the theme look ugly.
I will like to see the themes with the data as i have seen before purchasing the product.
Looking forward to hearing from you
Hi could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Hello, I have an issue and hope you can help, my website suddenly changed and I’m facing troubles, I got error pages on all pages but the main page, I’ve resolved that but end up with two issues: One, can’t edit pages with WPbakery page builder, I got code as html. Two, the newsletter form disappeared, trying to fix this it got not centered and without animation. i’ll be grateful for your help. thank you
Hi could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Hello, I need to deactivate or reset the purchase code, so I had it earlier, it is locked. So, I can’t use the template for weeks …
Please, I am urgent, and thanks for the attention.
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you
of course
hello, buy the template again, and don’t let me install it
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thank you