170 comments found.
Since you no longer sell/support the Krystal theme, is the TechOne theme a good replacement for it?
Hi,
You can buy the Techone theme. Many thanks!
HI, I have purchased version of the theme but issue is that its partner product load more functionality suddenly has stopped working. KIndly look into these issue and help out to me for fixing this issue.
Your prompt response will be highly appreciated.
Thanks
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Hello, i tried to contact you via skype, you did some changes for my product page design but unfortunately i just realized that data of variations is not being fetched into it .please ping me back so that you can fix it Thanks
Pls submit a ticket. Thanks
i’m using rtl mode in my website , but the mega menu not working well specially the features menu, any solutions for this?
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Hi, Where is the header builder ?
Hi,
For some reason, we do not do a builder for the headers. The headers are available… you can select one of them. If you want to change something… you can customize the theme via the child-theme. Thanks!
Menu location of TOP MENU is missing I can not make the top menu dynamic for translation . Please how can I translate it or add a position create a new translated menu for it. FYI i’m using Lingotek , PolyLang and locoTranslate.
More details. I’m able to make a translated home menu with the menu location created for each language automatically. I would like to do the same with the top menu by creating a custom menu for each language like i’m doing with the main menu.
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
already done.
i’m still waiting for my open tickets since 15 days
Hi,
My supporter replied to you via Skype. Pls discuss with her. Thanks!
Hi, we bought the theme but there are some bugs as we think. Your support site is down. Thanks in advance
Hi,
I am updating it. I will be OK very soon. Thanks for your patience!
In the meanwhile, you can send me an email to tf.kutethemes@gmail.com. Thanks!
Hi,
My support system is OK now. Pls try again. Thanks for your patience!
Tried mail and support system. Any news? When will the update be released?
Hi,
We will double check your ticket and update for the theme asap. Thanks for your patience!
I don’t have much knowledge on WP, can you give me full support if I purchase your theme: “TechOne – Electronics Multipurpose WooCommerce”?
Also, do I need a premium WPBakery plugin?
OK, I will help you to setup it for free. Both of WordPress and my theme for your site. You can buy that plugin if you want to use the PRO version. Thanks!
Is this theme goign to be made compatible with Wordpress version 5.6?
OK sure! it is…
I will upload the Elementor version next some days too
Hi, when comes update with new WPBakery visual composer. Needs an upgrade for security reasons.
Hi,
It is compatible with the latest version of WPBakery. You can update the theme for your site.
Regards
ok, but i mean an update of WPBakery: 6.4.1.
OK, you can update that version. It is OK
Haha i mean.. when does it come in theme update 
You can update it now. My theme supports the latest versions… Next week, I will upload the Elementor version too.
ajaxurl is not defined error in compare button
Hi,
OK, let me double check. Thanks for your great comment!
Hi,
I have checked and do not see any issues like you said. Could you take a short video? and which browser,... are you using pls? thanks
can you please sned me your mail address
Hi, My email: kutethemes@gmail.com. Thanks
Does this support BuddyPress?
Hi,
You can use setup it but need to do some CSS… Thanks
Is this included plugin or I will buy
Hi,
The main plugins and shortcodes are available. I bought some extended licenses of 2 plugins. you can update them by updating my theme. So you do not need to buy them. THanks
Hi devs, please help me install all demos because the documentation is not updated. I followed your documentation but the worpress system said install first the mother them, where your documentation instructed to install child theme first. Please send me your reply at my email zslpreneur@gmail.com
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Dear support, this is the first time, i am developing the theme i bought from you including support, but I wasted the support for no benefits, may be you I can lend some help from you. I can’t find the edit option for Footer 1, Contact Information, including copyright/All right reserved.
Hi,
You bought it from 3 years ago. So your purchase code was expired… You need to extended the support services…
Then you can submit a ticket on my support system. My supporter team will help you.
I am sorry! we do not support via email.
Hope that you understand! Thanks!
Yes! I bought it 3-years ago, I am expecting what you write you in your documentation is also what we get when developing your theme. Like for example, visual composer is working on Footer Builder (in your documentation), but in the actual theme it isn’t. Your documentation is so frustrating and misleading your customer, and hence you do not give them piece of advise because I bought your theme 3-years ago. Imagine, I paid for support 3-years ago which i never benefited even a single alphabet from you. I don’t recommend this seller, i will give you zero rate for your theme and after-sale support.
We have a support system to support for buyers. My supporters there to help buyers…
About the support services,... this is the terms of themeforest/envato after the purchase code as expired… you need to buy an extended …
And each a single license is used for one website only.
After 3 years you back and want to rate me like that, that;s not fair!
Hope that you understand
Hi Devs, Pardon me for my previous comment out of my temper and too much things to handle this day. Actually, the theme is great but your documentation is quite confusing, I just mislook .settings which it is not written in your documentation.
I recommend this theme for those aspiring to do ecommerce because it doesn’t need coding, by yourself (maybe) you can develop this theme up to customer-end.
Thanks anyway…
HI,
You said that: the footer builder does not work, right? I have just checked my theme and it is still OK. Could you send me one screenshot?
Thanks!
Hi,
Is there any html files of this template? I bought this template but I couldn’t find any html files.
Thanks.
Hi,
You can buy the HTML version here: https://themeforest.net/item/techone-multipurpose-html-template/21488848
Thanks!
Hello, I need some answers before getting support again, it’s almost like buying again. I can’t even send tickets for this. So let’s meet here. I created your theme for my website and I can only see one of the demos. But I might want to choose other options. I can’t be expected to renew support without being sure of that, right? I’m waiting for your return.
Hi,
You can setup any homepages for your site. We will update more homepages for the theme very soon.
That’s good news, but I can’t see it on the panel. Do you have any idea about this?
When you setup it, you can import all of homepages, then you can select one of them as the main homepage for your site.
Perhaps, you forgot this. No worries. My supporters can help you to upgrade it
Sorry, this is not the case. Previously, all home pages were visible in the panel, and I could select and import what I wanted. But there is only one option right now. My project depends on it. I hope you check.
My supporters can guide for you via the support system.
Sorry this is not true. Although I have a purchase code, I cannot use the theme. You know that too. How likely are you to solve this problem? This is not a good reference for you.
Your purchase code was expired
Look, it’s not my intention to complicate the situation, it’s the first time I’ve heard of a purchase code expiration date. For this, I examined the document you sent me. And I just saw the purchase code write the date of purchase. You can see it below. It doesn’t matter, I can get it again, but my worries are increasing. Please clearly indicate that any of your demos can be imported.
This document certifies the purchase of: ONE REGULAR LICENSE as defined in the standard terms and conditions on Envato Market.
Licensor’s Author Username: kutethemes
Licensee: Bilal KILINÇ
Item Title: TechOne – Electronics Multipurpose WooCommerce Theme ( RTL Supported )
Item URL: https://themeforest.net/item/techstore-multipurpose-woocommerce-theme/19811812Item ID: 19811812
Item Purchase Code:
Purchase Date: 2018-02-18 12:58:14 UTC
For any queries related to this document or license please contact Help Team via https://help.author.envato.com
Envato Pty. Ltd. (ABN 11 119 159 741) PO Box 16122, Collins Street West, VIC 8007, Australia
==== THIS IS NOT A TAX RECEIPT OR INVOICE ====
OK, I can understand.
When you buy the theme, you are supported free within 6 months. And you can download and update the theme for your site unlimited and no limited the timeline…. but about the support, this is the terms of Envato and our support system only allow to submit a ticket with the purchase code’s support-time has not been expired yet.
Hope that you understand!
Thank you for your understanding.
You are welcome!
Hello, I want to use Home13 demo pages. How can I do that? Because you have only one of your demo pages. Also how can I change the area where I use the theme? I tried this from the domain administrator, but I was not allowed.
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Hello, can we do this in a basket; Special package option for the product. These packages should be viewable and selectable. There is a project. If we make this possible, I can buy the theme. I love and want to use this theme. Can you help me. Thank you.
Hi,
My theme supports that function. You only need to configure via the backend… Thanks for your purchase!
Please ensure me following option are available or not
Frontend Dashboard for Vendors
Frontend Simple Product
Order Management Withdraw System for Vendors
Individual Vendor Stores
Order Email Notifications Storefront Widgets Multiple Commission Types
Multiple Product Category
Frontend Variable Products
Frontend Grouped Products
Vendor Management UI
Admin Reports
Earning Reports
Vendor Statements
Shipping Management
Coupon Creation
Making Announcements
Social Login & Registration
Hi,
You can use the theme and setup one of multi-vendors plugins such as : Dokan, WCFM, WC Marketplace, WC multi-vendors,...
When you use the theme for your site, if you need any help, our supporters team will support directly for you.
Thank you for your interest! Jim
Hello. Please fix my site. It is down now – https://shop.ofix.co.il/
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.net/login then submit a ticket. Our supporters team will support directly for you.
Thank you very much!
Best regards Jim
P/S: pls provide the admin login plus one FTP account. Our supporters team will support directly for you. Thanks for your patience!
I provided you all details more than a week ago. You can’t solve your bag. this is the worst support I ever get. ANSWER my questions NOW and FIX the bug with search menu, otherwise I will as full refund
Hi,
I have just asked my team. They said that: they did not do anything to make your site downing…
Your site/system is setting up a firewall and could not update… The reason is not from my theme.
You can check my demos and show me if it has any issues, I will fix and update for the theme.
If you need any help, pls reply under the ticket. Our supporter team there to help you.
I have just told them too
In the ticket, pls tell us more detailed about your comments
