368 comments found.
Subject: Help with Google Fonts loading method
Hello,
I’m using your theme on my blog https://un-tour-dans-le-sac.fr, and I’ve recently tried to improve site performance. One issue I noticed is that Google Fonts seem to be loaded using inline styles (@import or embedded CSS), which prevents optimization tools (like WP Rocket or Perfmatters) from serving them locally or deferring them properly.
Would it be possible to change the way fonts are integrated in the theme? Ideally, they should be loaded via <link rel=”stylesheet” href=”...”> in the <head>, which allows better control for optimization.
Thanks in advance for your help!
Best regards, Michael
Hello there, have you tried with the custom font upload? You can download the font from Google then upload it in the custom font upload section in the theme appearance options.
Best, Simone
good evening I recently migrated my existing website to a new server instance running PHP 8.2.10 after the move I noticed that the block type “portfolio” in the layout builder is causing the webpage to return blank (nothing is shown including other blocks or titles, images…) when I remove the block on the broken pages the page starts working again. could you please help me resolve this issue ( I would still like to be able to use that block type)
Hello there, which version of the thb-portfolio plugin have you installed? Talk to you soon, Simone
Hi Simone, thank you for your help. I currently have Version 1.0.19 on the plugin and Version: 1.2.9 of the Theme (I believe I still had the issue with the previous version of the plugin, but I updated it and the issue persisted)
Hi there, thanks for reporting, we will perform some tests and update the theme with a fix. Best, Simone
Hello, is there a current known issue with Wordpress 6.1.1 and the displaying of Portfolio pages?
Hi there, no we are not aware of any issue with the latest WordPress version. Can you describe your issue or send us a link to the page with the problem? Best, Simone
Hello THB! (When) will you deliver an updated theme for wordpress 6.1.x?
Hello there, the theme should work with the latest WordPress version, let me know if you have a specific issue. Keep in mind that the theme hasn’t been designed to work with the Block Editor, and can work only with PHP 7.4. Best, Simone
Thanks for the reply. Unfortunately I have to update to PHP 8.0 in order to avoid additional costs. Is there a plan to updating the theme so it will work with PHP 8.0?
Hi Tobi, no unfortunately we haven’t planned yet an update for the PHP 8.x compatibility. Best, Simone
Hello! pre-purchase question. Does the theme provide a page for the cart and all the shopping-related pages?
Hello there, yes the theme supports WooCommerce Let me know if you have any other questions. Best, Simone
hey I’m interested in buying the theme, but the preview does not work
Hi there, thank you for your interest in Voyager and thanks for reporting the issue, we haven’t notices, probably is related to a server update. We will try to fix the installation as soon as possible. Best,
Simone
Hello, we’ve noticed on mobile if you open the mobile menu that the close button doesn’t work on our site, the only way to close the menu is to select a different page. Is there a way to resolve this issue so if someone accidentally clicked on the menu they have a way to close it while still on the page they’re on?
Hello there,
can you please share with us a link to your home page so that we can check the issue?
Talk to you soon.
Simone
Hi Simone,
We used some code to fix the issue however, once the theme updates it will remove the code and most likely stop working again. https://thehavenhostel.ca/
Hi there,
in order to keep your customizations you should always use a child theme, you can find an empty child theme inside the main package you can download here on ThemeForest.
By the way, concerning your issue, we have done a quick test and the button on mobile seems to work properly.
Best,
Simone
Hi Simone,
We picked up this project that someone else built and in order for it to work on mobile we had to edit the following on the theme: a transition was not ending/not removing ‘visibility: visible’ from the menu. We just commented out the transition code and now the close menu works.
Hi there, we haven’t noticed this issue on the theme, probably can be something related to the customization. By the way, let us know if you have any other issue.
Best,
Simone
Hi I am having some issues. I uploaded theme but the template theme is not appearing on live site. Is there an extra step i am missing to load the theme?
I have successfully installed but can you guide me to where i change the carousel banner?
ignore all my questions… all figured out thanks
Hello evolve Team. First of all. Great theme! I love it and I’m using it for several years now. Only recently I was facing a problem with the layout in the trip section: I want to use the layout style “image on the left/right” for trip stops. The text should have a darkish grey background. Only that even if I select a darkish overlay, the text will not display in white (but in black) which makes the whole text unreadable. Any ideas? Thank you for your help.
Hi there,
can you please share with us a link to your installation so that we can take a look better into the problem?
Regards,
Simone
Hi Simone. Sure, here you are: https://fernerleben.de/trip/collections-test/ The problem concerns the second trip stop. The background is dark and the text black. Thank you for your help.
Hi Tobi,
sorry for the late reply. Can you please send us your website credentials so that we can check the trip configuration for you? (you can send us via email at evolvesnc@gmail.com or open a ticket over https://justevolve.it/support)
Talk to you soon,
Simone
Val1103 make sure your PHP version is 7.4 and try again. I am going to do a fresh install of the update on PHP7.4 (no reason to jump to 8.0 yet) and will inform you about the results.
Hi there,
Not sure whether it’s the incompatability issues with wordpress 5.6 version everyone is talking about or it’s something else, but I’m experiencing problems only with the desktop verion of my website. I get random “white spaces” where there’s supposed to be text. All good with the mobile though.
Please let me know whether this will be fixed with the upcoming update or it’s something else.
Thanks!
Hello there,
a new update with a fix will be released in a matter of hours.
Best,
Simone
hey Simone,
Just updated the theme, but the problem still remains—parts of the desktop version of my website are not loading and remain as blank sections.
Any ideas why that might be the case?
Thanks.
Hello there,
can you please contact us using our support platform at https://justevolve.it/support ?
Thanks,
Simone
Same problem as goandestrek
Hi there,
we are investigating on these 5.6 issues, we have no ETA yet, due also to the holidays, we suggest to rollback to WordPress 5.5 until the new fix will be released. Sorry about that.
Regards,
Simone
Hello Simone ! No up date yet ? Actually my site is not working since few days because problem with compatibility between your theme and word press, and impossibility to rollback to wordpress 5.5 
Hi there,
sorry for the late reply, an update will be released the next week.
Regards,
Simone
Problem is not fixed for me. The problems are on the trip page. All what I have built with the tools of trip page appear in white, as you can see for example in this page : https://un-tour-dans-le-sac.fr/voyage/itineraire-lofoten/ Mobile version works correctly. I have desactivated all my plugins and passed on 7.4 PHP version, but nothing has changed
Hello Mike,
can you please open a ticket on our support platform at https://justevolve.it/support
Thanks,
Simone
PLEASE URGENT HELP WITH AN UPDATE!!! The theme is not compatible with the new WP version 5.6 Thank you!
Hi there,
we are investigating on these 5.6 issues, we have no ETA yet, due also to the holidays, we suggest to rollback to WordPress 5.5 until the new fix will be released. Sorry about that.
Regards,
Simone
Buonasera, sto riscontrando un grave problema, se creo un articolo o una pagina, quando vado ad inserire nel Layout builder le Section e successivamente una Row la visuale della pagina scatta e sale in automatico in cima e devo scrollare manualmente per ritornare verso il basso per ritornare a inserire un block type. Se poi inserisco un qualunque blocktype succede lo stesso e devo scrollare di nuovo verso il basso, se inserisco un testo e poi pubblico la pagina si cancellano tutte le Row e restano solo le Section ma vuote. In pratica pubblico pagine vuote. Ho aggiornato anche il tema ma niente da fare. Cosa devo fare?
Buongiorno,
purtroppo al momento il tema non è compatibile con WordPress 5.6, stiamo lavorando per capire come far funzionare tutto nell’ultima versione. Le consigliamo ti ritornare alla versione 5.5 di WordPress fino a che non sarà rilasciato un nuovo update del tema.
Saluti,
Simone
Hello The new version 1.2.7 of the theme did not solve my problem. Trip pages always appear in white. I had to put back the “Enable jQuery Migrate Helper” extension
Hi there,
can you please share with us a link to your installation so that we can take a look better into the problem?
Thanks,
Simone
Hello… Sorry for this mistake : all is ok
Hello… I Have actually some troubles with trips pages… Actually the theme is not compatible with new wordpress version ?
Hi there,
we are investigating on these 5.6 issues, we have no ETA yet, due also to the holidays, we suggest to rollback to WordPress 5.5 until the new fix will be released. Sorry about that.
Regards,
Simone
Hi, WP 5.5 and Voyager v1.2.6 … trips disappeared. i see many folks already reported same issue. any ETA on fix ? thnx
Hello there,
the theme is not compatible yet with the WordPress 5.5 version, you have to roll back to 5.4.2 until we release the compatibility update.
If you don’t want to roll back to the previous WordPress version you can try to use the new plugin https://wordpress.org/plugins/enable-jquery-migrate-helper/ and see if everything works.
We are working to progressively update all of our products to be compatible with the new WordPress version.
An update will be released probably this week but since we are still working on a fix we haven’t a precise release date yet.
Regards,
Simone
thank you, Simone! looking forward to get updated version of Voyager theme
Exactly the same problem than Alexchan66: all my “Trip” level pages (with trip map and time-line of posts) have stopped working. They all show as blank.
Hello there,
the theme is not compatible yet with the WordPress 5.5 version, you have to roll back to 5.4.2 until we release the compatibility update.
If you don’t want to roll back to the previous WordPress version you can try to use the new plugin https://wordpress.org/plugins/enable-jquery-migrate-helper/ and see if everything works.
We are working to progressively update all of our products to be compatible with the new WordPress version.
Regards,
Simone
I love this amazing theme because it works the way I need it.
But suddenly all my “Trip” level pages (with trip map and time-line of posts) have stopped working. They all show as blank.
I didn’t change anything and it has happened to all (over fifty) of my “Trip” level pages, so I don’t think I accidentally caused it. Example: http://www.alexchan.co.nz/trip/iran-europe-galapagos/
My “Home” level page (http://www.alexchan.co.nz/) and “Posts” are working normally (eg. http://www.alexchan.co.nz/2020/08/09/high-security-transit/ ).
Does anyone else have the same problem? Thanks.
Hello there,
the theme is not compatible yet with the WordPress 5.5 version, you have to roll back to 5.4.2 until we release the compatibility update.
If you don’t want to roll back to the previous WordPress version you can try to use the new plugin https://wordpress.org/plugins/enable-jquery-migrate-helper/ and see if everything works.
We are working to progressively update all of our products to be compatible with the new WordPress version.
Regards,
Simone
The plugin “Enable jQuery Migrate Helper” fixed in instantly. Thanks so much.
You’re welcome 
Hey, will you support wordpress 5.4? I get the following errors:
Warning: key() expects parameter 1 to be array, null given in …/wp-content/themes/voyager/framework/core/class.admin.php on line 301
Warning: count(): Parameter must be an array or an object that implements Countable in …/wp-content/themes/voyager/framework/helpers/helper.system.php on line 1368
Hi there,
have you updated the theme to the latest version?
Regards,
Simone
Hi,
Are you planning to go and support PHP 7.3 and wordpress 5.3.x ? My host is warning me that 7.1 is soon not supported anymore. If I update to 7.2 or 7.3 i get errors…
Hi there,
what version of the plugin are you using? Also, could you link to a screenshot of the errors?
Locally, we’re already developing on PHP 7.3, and we couldn’t find any error using the theme, but we may be missing some info there.
Thank you!
Andrea
