Hello. Nothing works in the theme, I have configured it correctly, with the php requirements, everything. I have had to restore from scratch because in different actions, it shows me a critical error. I’m reinstalling the demo, but it can’t take 1 hour to install the demo.

Definitely the theme does not work. With version 5.8 of wordpress it generates critical errors at all times, I have tried to download to wordpress 5.7 and the demo is never installed, it stays at 4% load and when trying again, after several attempts, it reaches 100% but full of mistakes. I request a refund of the money.

Hi,

We are sorry that you’ve got this impression. Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.

We haven’t tested our theme with WP 5.8 yet. It would be best to wait until we release an official update, but you can also try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version or downgrade to WordPress version 5.7.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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Hi there,

This is happening because of the new WordPress update. We are aware of this issue and our dev team working hard to make a fix for all our themes (you will be notified via email when the new update is online on theme forest so you can apply this fix).

In meantime, you can change a WordPress version to the previous one (find more info here), or use this plugin that is changing widgets back to classic https://wordpress.org/plugins/classic-widgets/

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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Hi there,

Please submit a ticket at our Help Center, include url of your site, and one of our support agents will gladly help you.

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Hi there,

Please submit a request on our helpcenter and one of our agents will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Hello there,

Please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Hi there,

This is only a warning and can be ignored.

We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Hi there,

Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with the latest versions.

Thanks.

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Hi there,

Thanks for writing in!

We do see that your request has been assigned and you will for sure get an answer as soon as possible.

Thank you for your patience,

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Hi there,

Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version.

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Hi there,

We have located your request and can see that an agent answered your request. If you do need any further assistance please continue the conversation with our support agent.

Thank you for your patience.

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Hi, I Receive your response, thanks.

Regards

Hi there,

Glad we could help!

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One more thing: How i can reach to the icon-widget always appear in new line in the footer area?

Hi there,

Thanks for writing in! You can read more about the setup of Google map API here. as wll as if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002243857-What-To-Do-If-You-Get-The-Outdated-Files-WooCommerce-Message

If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Seriously? You are suggesting me to ignore the fact that the theme is last updated in 2019, that it has compatibility issues with WooCommerce, and your solution is to downgrade the rest of the plugins… Seriously now?

Hi there,

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. But if you need an immediate update of any of the plugins, please submit a ticket on our  help center  and one of our support agents will provide you with latest versions. We appreciate your patience and understanding.

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Hi there,

Thanks for writing in! Sometimes it may occur that menus appear as very long and with duplicated menu items – this issue can occur on demo import, especially if the Import button is clicked several times. In the event you run into this matter, simply delete the additional menu items.

Here’s a 3rd party plugin we found very useful when it comes to deleting extra menu items. It renders an X icon next to all items on the menu, and you can remove the ones you wish with a single click.

https://wordpress.org/plugins/quick-remove-menu-item/ Of course, you can also opt to delete the imported menus altogether and create your own from scratch.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for using our theme!

1. You can change this by adding this code to Appearance > Customize > Additional CSS

.mkdf-drop-down .narrow .second .inner ul, .mkdf-drop-down .wide .second .inner  {
    background-color: #eac4c3;
}

2. Some of our theme colors will be affected if you change the settings for the color in Arabesque Options > General > First Main Color, but for the button, you do have the settings for color within the shortcodes options.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thank you for your answer.

Do you plan to upgrade the theme to manage the menu’ dropdown background via settings/options instead of css?

The shortcode is clear, and i have found out how i can change the contact form submit button colors. But what about the commit’ button color? Css only?

Hi there, This has been noted for sure! Please, since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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Hi there,

You will find it in Mikado Options > Header where you can change the color of the menu to your needs.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest! Yes it is for sure possible to add a video to the slider.

Do let us know if you have any additional questions Anthony.

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Thanks for your response. I bought the theme but I don’t have the Slider Revolution register code. Where can I find it ?

Hi there,

Please note that Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

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please give me a contact email where I should write

Hi there,

We have provided you already with our support help center where you do need to register an account in order to be able to submit a request. We hope that you will manage and if you do encounter issues at any point please let us know.

Thanks.

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Hi there,

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please note that Revolution Slider does come bundled within the theme and you can read more about it here also if you somehow do miss our demo Slider you can always import them manually.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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