25 comments found.
It’s almost unusable, uploading images doesn’t display, and even trying to implement a simple feature has become very complex. I’ve been struggling with the so-called ticketing system for a day and haven’t succeeded. I hope to get a refund.
live preview doesnt work
It is sad that a two-year old theme should have serious bugs.
If I upload this theme to my Shopify store, will I be able to add other apps with no problems? Do you have any reviews on this theme?
Yes, you are able to install any Shopify apps.
Kind regards
El tema es muy bueno, pero no hay soporte, irresponsable!
Dear Javier_rivera
Please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards
desde hace 15 dias envie ticket
Hi, I sent you a message with some questions several days ago. Did you receive it?
Any support here? I sent a message on your profile page through the Envato system almost 2 weeks ago, no response. Now my message sits here for 4 days already, no response. What’s going on?
Dear Shery,
We’ve just answered your email. Please check it out.
Kind regards
Can anyone help me install the template?
Yes, pleasure. Please read this post https://support.cleversoft.co/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards
Such an elegant theme. Well organized with a lot of cool features and addons. We love this theme!!! We had an issue with the hotspot plugin and the friendly support solved the issue within 24 h. That’s how we like it! We highly recommend this theme!!!
Dear shirkhan76,
Thanks so much for your kind feedback. We much appreciate that.
Please don’t forget to rate us 5 stars at https://themeforest.net/downloads
Kind regards
Is your theme compatible to all the apps on shopify like, oberlo, klaviyo, ultimate sales boost and other which is recommended and free to use?
yes, it’s compatible with above app.
Kind regards
THis theme throws an error with products with more than one option -
Uncaught TypeError: Shopify.linkOptionSelectors is not a function at HTMLDocument.<anonymous> (product1:3402) at k (application.js?1034:3) at Object.fireWith [as resolveWith] (application.js?1034:3) at Function.ready (application.js?1034:3) at HTMLDocument.D (application.js?1034:3)
Dear VXRDanny
please read this post https://support.zooextension.com/client/view_knowledge/28 to know how to submit a ticket.
Kind regards
Hey guys, I have unthick “Enable breadcrumbs” in my set up, but in my Product Page it’s still displayed. Is there a real way to remove the breadcrumbs ? Thank you
Dear Jeremycoste2003 Please read this post https://support.zooextension.com/client/view_knowledge/28 to know how to submit a ticket for getting our support.
Kind regards
Thank you for your quick answer. Unfortunately I’ve bought the theme via Envato Elements so I don’t have a Purchase Code.
In addition to the breadcrumbs probem (which I’ve fixed just by removing the code direction in the files) :
- Footer doesn’t stick to the bottom of the page. Some page are ugly 
Thank you for your help, Jeremy
So you are not able to get support from the author. That’s Envato Elements TOS.
Kind regards
this template error ask about product when see product page on mobile
Could you please provide a screenshot to explain about the issue?
Kind regards
Is this theme mobile friendly? It looks great on the dekstop, but the mobile preview is not opening properly.
Could you please provide a screenshot to explain about the issue?
Kind regards
Hi, What are the recommended image sizes for products, layouts, backgrounds, etc? I’m using this theme for a client and couldn’t find the info on the documentations. Elements subscriber. Thank you
You can use any size which you want.
Also for getting our support, please open a ticket at http://help.zooextension.com with your purchase code in order to verify the customer.
Kind regards
Is there an option to change the color and size options to a dropdown menu? Thank you
Hi aljahmina,
There is no option in order to change the size of the dropdown menu. You have to change the size by customizing the css.
Kind regards
Have you ever tested this template in firefox? It’s got some bugs specialy the “Our services” section at the home page. I am using the 05 template. Also is there a way to add a option to divide the payment of a product? This is something that is very important to have.
Hello,
Thanks so much for using our theme.
Please open a ticket at http://help.zooextension.com for getting our support.
Kind regards, David
NIce!
thank you so much!
Hi, Are you able to respond to my tickets soon… I need to get this website up and running by this Monday. Thank you.
Dear Dneath,
Please let us know your ticket ID?
Kind regards, David
elise 04, home products doesn’t work and changing main menu color there is red line between search and cart cant be chang also your support cant accept new registration or guest excess
Dear Ykucak,
Thanks so much for purchased our theme.
Please open a ticket at http://help.zooextension.com for getting our support.
Kind regards, david
Impressive work, GLWS
thank you so much!
Amazing creativity and quality work, GLWS
thank you so much!
