273 comments found.
Hi,
I have a pre purchase question:
Our curency here in Indonesia use (.) not (,) for decimal separator. Is the theme can modify that? or is there any option to chose decimal separator in theme?
Thanks
Hi, We don’t support to change for decimal separator yet, Thanks
I would like the theme to have the woocommerce option and to show the quotas that are available for each journey
Hi, We don’t support it yet. Thanks.
Me gustaria que el tema tenga la opción de woocommerce y que muestre los cupos que hay disponibles de cada travesia
Hello,
I use your theme on my website: http://capcorsica.foal1995.odns.fr/ I have 2 different displays and I can’t figure out how to modify so that one takes the display of the other, indeed, on this page: http://capcorsica.foal1995.odns.fr/nos-navires/ the image goes under the menu (what I want) while on other pages like this one: http://capcorsica.foal1995.odns.fr/destinations-a-venir/ there is a colored banner under the menu.
I wish I didn’t have this colored banner under the menu. Can you tell me how to do this?
Sincerely,
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at Our Helpdesk. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Hi, ticket opened. Please check. Thanks !
Hello there !
I have a few of pre-purchase questions about the “Tour page” :
1. Is it possible to add more than 4 icon box in the “Main information” section ?
2. Is it possible to add some other sections (exemple : Tour Guide presentation or FAQ) in the Tour page (between map and reviews sections), and add theme in the anchor menu ?
3. Is it possible to make the day details in the itinerary section open by default ?
4. Is it possible to easily embed a livechat in the pages ?
Looking forward to hearing from you.
Regards,
Maramartin
Hi!
As for your customization, I recommend checking our new Tour theme here that you can add all of your requirements.
Cheers!
Thanks for the answer, i’m going to buy your new theme, it looks nice. Do you make a refund if it doesn’t fit ?
Yes, we will give you 14 days money guarantee to try our new theme
ok thanks
Is it possible to have and start date and end date as I am also offering hotel rooms along with tour options.
Hi! No sorry we don’t support the range date field yet.
Hi, thank for your feedback. We’re fixing it. We will release the fixed version soon.
I have a few questions before I buy… 1. this theme have an elementor builder function? 2. Can I use the poly lang plugin for multi-lingual functions? On this Theme? 3. If I Can not upload a theme on WordPress can you help me? (Such problems are frequent) 4. If your Theme has a big problem will you get your money back? Thanks….
Hi!
1. Basically yes, you can use Elementor to build the main pages such as Home, about, tour list
2. Yes,
3. Yes
4. Sure!
Cheers!
Hello, i have a problem with the theme, the pagination dont seem to work in tours and destinations. When there is another page i click and i go back to the same page. Example url for second page destination/italy/page/2
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Hi,
We have a few pre purchase questions:
1. Our tours depart on selected dates only, can we add it like that instead of daily?
2. Does it support Indian Currency (INR) ?
Looking forward to hearing from you.
Thanks, Cadv
Hi!
1. No
2. Yes
Let me know if you have any questions!
Thanks!
Hi dear stuff,
I bought this template. When i Try to Install Theme Demo on wordpress a see this error after 2-3 minutes. Please help resolve problem and install Content demo.
Maximum execution time of 29 seconds exceeded in /home4/intrave4/public_html/wp-includes/class-wp-image-editor-imagick.php on line 363
Thank you.
Hi! This issue happens when your hosting has low max execution timeout setting. You can contact your hosting provider to increase it and could import the demo as normal https://haintheme.freshdesk.com/a/solutions/articles/6000152120 Thanks!
I have already increased the execution time to 900. But same error again. Please help me to resolve issue . This is screenshoot http://prnt.sc/t8bys9
Ok, please give us your site credentials on your ticket!
www.intravelaz.com . it is stoping upload when it is 125 of 178. See http://prnt.sc/t8cga5
and after this error http://prnt.sc/t8bys9
Please give us your site admin account via the ticket to check your issue! not here!
you need login and password? i must send to here https://haintheme.freshdesk.com/
yes, please send it to your ticket https://haintheme.freshdesk.com/a/tickets/7151
Dear support. My problem not received yet( I send ne message to you via ticket.
Also could you please tell me how can I translate tour details to Azerbaijan. Because my website will be in Azerbaijan language. Please advise.
I mean this section:
http://prnt.sc/t8lhq2thank you
As I checked, we gave the solution via the ticket. If you have any problems, feel free to let us know!
problem resolved for this time. thanks
Hello, while trying to import demo content i get the following message: Invalid byte position (current: 0, received: 0)
Hi! We’ve released a new version that fixed that issue. Please update the theme to the latest version and try to import demo again!
Sorry for this inconvenience!
Is the theme ask for an update via wordpress or should i have to download again and set it up. thanks
You can follow the instruction here
Hi, we have a few of pre-purchase questions
1. Is it possible to be have a drop down of tour categories on the header menu like this? https://prnt.sc/ste0x9
2. Is it possible to list tour categories on the homepage? something like this https://prnt.sc/ste3xr
3. Does the theme allow operators to list tours on their own?
4. Where can we have a look at the documentation for the demo themes?
Looking forward to hearing from you soon 
Cheers, Cadv
Hi!
I’m sorry for the late response
1. Yes, with the help of a 3rd party plugin
2. We don’t have a carousel-style for categories list yet
3. No
4. https://boostifythemes.com/docs/goto/
Thank you!
Hi,
Thanks for the response. Could you help us with the name of a 3rd party plugin?
Also, as our tours depart on selected dates only, can we add it like that instead of daily?
Looking forward to hearing from you.
Thanks, Cadv
hello i get the theme from my envato element subscription, and i can’t edit the filters section ( in tour list page), please is there is a way to do so ?
Hi! Please note that we don’t support Envato Element user, you need to purchase the theme here to get the support from us.
Thanks!
Okey that’s fair for me, I’m using goto theme for a while now and im always want to upgrade the theme to get the latest updates, But the one reason that made me rethought about the purshasing is that problem. So how can you guarantee me the problem will be solved?
How do you want to edit the filters section?
Hi, sorry for the late, how can i change or add or delete filters.
Hello,
How do I enable the option to show the “Featured Image” of a blog post or a page to be the header.
Currently, the header image is showing the same in all my blog posts and pages, I would like to enable an option that when a Featured Image is selected to be shown in the header…
How can i do that?
Thanks
Hi, We don’t support displaying feature image as header in blog post. But on the page, you can show feature image as the header in default here: https://prnt.sc/sp5qfr
Hi, thanks for letting me know.
Talking about a blog post, if featured image is not supported to be display as header, how do I disable header only from blog posts?
I tried an option in Appearance -> Customize, but it remove it from all pages in the website…
What’s the best way to do this? Thanks!
HI, we have received your ticket and we’re working on it. Thanks.
Some pre-sale questions:
Is it possible to add different prices per tour? For example: Adult, children and infants.
No, sorry! We don’t have this feature.
Hello,
Not sure if I’m missing something out or have you encountered this problem before.
Featured images on mobile devices don’t show correctly.
When editing the page in Elementor, checking the responsive options to “view as mobile or view as tablet” it looks perfectly fine as I want it to show.
But going into real world accessing from my mobile device, featured image don’t show correctly.
Somebody to help me with this?
The example url is: https://journeys.mx/about/faqs/
Thanks in advance!!
Hi! I don’t see feature image on that link. Can you clarify it?
Thanks!
Yes, the image on the header. It looks good on desktop.
Even on Elementor looks correct in the “view as mobile” way, but in real mobile devices it doesn´t look correctly.
its been over a week with this issue. I need help. Thanks
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Hi I Purchase the theme from Envato Elements how to get support
Hi! You have to purchase the theme from Themeforest to get the support.
Hello! Unfortunately, my Blog page doesn’t have a side menu with tags, categories, advertising space and a small list of recent posts. How can I activate this menu? Thank you!
Hi! You should go to Appearance -> Widgets, and add the widget to the Sidebar. If you still need the help with setup, please submit a ticket here with your site credentials.
Thanks!
At the moment, I’m working on a local hosting site. By the way, I forgot to add to my question last time how to remove Background Image in the Page Header tab only on the main page and how to change the view of the posts (from a big picture to a small square as you have on your example site) on the blog page? Thank you!
To edit the page header, you can go to Customize -> Page header.
On our demo, we use Blog widget to build this page https://share.getcloudapp.com/Jrub7XqE
Hope it helps!
I need to delete the Page Header section only! on the main page, and on the rest to stay. As an example, your home page Home1, Home2 do not have Page Header, but the rest, such as Tour, Blog, have it. Thanks!
And, in addition to the previous question, how to connect fonts on the site? after installing the theme on the hosting, fonts flew. Thanks a lot!
When editting a page with Elementor, you can go here to disable the Page header
The font should work on the hosting as you can see on our demo.
tour url not sending in Tour single contact form for admin
Hi! Please extend the support and submit a ticket here
Thanks!
