181 comments found.
I would like a refund please. I cannot work with the FREEDOM theme. How do I go about doing this?
Hello,
thank you for purchasing!
Please, follow the documentation. If you have some difficulties you can ask for support.
I remain at disposal for further assistance.
Best Regards.
Hellok
I have some issuses with the theme, I don’t see how to remove some section in the home page and images are broken. how can you help please ?
Thanks
Hello,
thank you for purchasing!
Please, follow the documentation. Images are not included in the download.
I remain at disposal for further assistance.
Best Regards.
Hi, Is it possible to add videos with a description to the portfolio or is this only for photos? Thank you.
Hello,
basically you can add only images in the Portfolio. But you can add videos in the project page.
If you purchase the Theme you will get the necessary support.
Best Regards.
I missed so many images in the template, no testimonials and the contact form.
Help please
Hello,
thank you for purchasing!
You can import demo data. Images are not included in the download.
I remain at disposal for further assistance.
Best Regards.
Hi , elementor does not working on freedome theme. How fix it?
Hello,
thank you for purchasing!
This Theme has not been built with Elementor, but you can install it.
I remain at disposal for further assistance.
Best Regards.
Having trouble with the demo content install and contact 7 plugin
Hello,
thank you for purchasing!
What is the trouble? Please, follow the documentation to setup correctly the Theme.
I remain at disposal for further assistance.
Best Regards.
How do I make the full header photo show on mobile devices? Is there a css snippet i can use?
Hello,
thank you for purchasing!
You can change the appearance of the header photo through custom CSS.
I remain at disposal for further assistance.
Best Regards.
Is there a way to re-order the sections on the home page?
Hello,
thank you for purchasing!
Of course, you can order the sections on the homepage changing the page order.
I remain at disposal for further assistance.
Best Regards.
Licence key not found. Make sure you have copied your licence key exactly as it appears in your receipt.
Hello,
thank you for purchasing!
You can find the license in “Downloads”, in your profile.
I remain at disposal for further assistance.
Best Regards.
I’m having trouble in 2 areas of the theme. The first is I can’t get the Google+ logo to be removed from the team photos. In the team section all areas for social linking are blank. Secondly I can’t set a custom menu for pages when away from the home page. It’s simply loads all pages created. How do I control this? I have more troubled areas but these are the 2 that wont allow me to complete the site design. https://tkzas.com
Hello,
thank you for purchasing!
You can remove the social icons from the team settings and you can create a custom menu from “Appearance > Menus”.
I remain at disposal for further assistance.
Best Regards.
Correct. I did find the social areas in the team settings. All are blank but it still shows G+ in the team photos. I also created a custom menu but it only shows properly on the home page where the links are #about, #services, etc. When visiting a page away from the home page the menu converted to linking directly to pages. I want it to use the same menu as the home page. You can see the site in action here: https://tkzas.com
Hello,
please send me the admin credentials via email (from my profile), so I can check.
I remain at disposal for further assistance.
Best Regards.
Hello. I am working with our theme Freedom and am having trouble with the headshots for our “Team.” I cannot get the images to fit the space.
Thank you for the help,
Joe Coughlin
Hello Joe,
thank you for purchasing!
You can adjust the image size through custom CSS.
I remain at disposal for further assistance.
Best Regards.
Hello, I wanted to put a video instead of an image on the main top background. How do I do?
Hello,
thank you for purchasing!
Sorry, this is not possible, unless you edit the Theme.
I remain at disposal for further assistance.
Best Regards.
Which file can I edit?
You can edit “templates/home-page.php” file.
I remain at disposal for further assistance.
Best Regards.
I managed to get it working but it stays on the whole page, how do I just stay in the place of the image?
You have to manage it through custom CSS.
I remain at disposal for further assistance.
Best Regards.
Thank You Very Much
You’re welcome! 
I remain at disposal for further assistance.
Best Regards.
I have bought two of these licenses in order to build two separate websites for two separate projects and this has been the biggest challenge EVER to use this theme! You make it sound so easy to use, but in actual fact if a person, like me, has no knowledge of coding, I cannot make use of this theme! This is false advertising! I request a refund immediately so that I can purchase a theme that actually does work and that is user friendly! No where does it say that the one who purchases this theme MUST HAVE KNOWLEDGE OF CODING!!!!
Hello,
thank you for purchasing!
I see only one license purchased from you. Anyway I’m sorry to read that. I don’t make it sound so easy to use, the Theme IS easy to use. Please, follow the documentation to setup it correctly. No knowledge of coding is required.
If you need help you can contact me via email to ask for support.
Best Regards.
Hi Team,
I purchased today below theme (Freedom Theme): https://preview.themeforest.net/item/freedom-responsive-one-page-wordpress-theme/full_screen_preview/18315303?_ga=2.175190626.1391139836.1588485833-852352893.1588048574I am finding a lots of difficulties in this theme. Few mains problems are listed below: 1. Mulit banner support not available 2. Social Icon Limited 3. No Footer Section Available 4. Service Section above About us
and many more. I am really frustrated because my project is getting delayed due to this. Either provide me another good quality things in which above features are available OR refund me my amount. I won’t use this theme anymore.
Hello,
thank you for purchasing!
I’m sorry about your difficulties. Here the replies to your problems:
1) I am not sure what you mean about “banner”. If you mean the main top image, you can add only one image.
2) The icons available are more than 1500 (Font Awesome).
3) You can add widgets to the footer section.
4) You can change the order of the sections.
The features are indicated in the Theme description and in the documentation.
I remain at disposal for further assistance.
Best Regards.
I want to add at least 5-6 or more banners (top images) to showcase my services. I am not happy with this theme and it is not useful for me. I am very much late in launching the site and other next projects have been delayed due to this. There are very limited functionality in this theme. It is very poor that after buying the theme I can add only ONE top image banner. Also, I lost few bucks due to this. So can you please proceed for refund ASAP? Please I request you to do this ASAP.
Hello,
you can add only one main top image, like in the live demo. If you want add more banners, you can edit the Theme or request me a paid customization service.
I’m sorry about your problems, but the refund is not possible without a valid reason, if you have already downloaded the Theme.
I remain at disposal for further assistance.
Best Regards.
Hello, I bought the theme from you and I have one question. Could you please make a shortcut for YouTube in a social section? I have to put youtube link there. Thank you
Hello,
thank you for purchasing!
You can embed YouTube videos in the pages. If you need support about this, contact me via email (from my profile).
I remain at disposal for further assistance.
Best Regards.
Hello again, want to know if you have any solutions for the portfolio section, once you click it does not appear a popup menu like shown in the live preview of the template.
Hello,
this because you have disabled the popup and once you click on the project you goes to the separated Project page. You can enabled the popup in the Project page.
I remain at disposal for further assistance.
Best Regards.
do you have a screen where exactly you enable the popup, because i have not been lucky finding it
Please, go to “Portfolio” section in your WordPress Admin Panel. Then open a project and you will find the option to disable the popup in “Portfolio Settings”.
I remain at disposal for further assistance.
Best Regards.
i still could not find portfolio settings when i open a project. Here is the screenshot https://paste.pics/70c3d64de86c167739abc656ca9b1666
This is normal, you have not installed Advanced Custom Fields PRO plugin. Please, install it and import demo data, then the option will appear.
I remain at disposal for further assistance.
Best Regards.
it requires for me to pay the license? i have to pay for it? besides the cost of the template?
No, you have not to pay the license for Advanced Custom Fields PRO plugin. It is integrated in the Theme.
I remain at disposal for further assistance.
Best Regards.
Hi,
The image in the ABOUT section does not resize with my text. Any help?
Thank you very much.
https://linco.com.py/beta/aesportspy/Hello,
thank you for purchasing!
The default height for About section is 500px. You can remove the fixed height through custom CSS.
I remain at disposal for further assistance.
Best Regards.
thankyou very much
You’re welcome!
I remain at disposal for further assistance.
Best Regards.
I have a few problems, the edition is really ungrateful. The documentation shows that I can change most of it from theme settings, unfortunately it’s not that simple. I don’t want to make big changes, but actually changing the color is a change in css. Strange.
How can I rename sections: team, services, about, etc. into another language? If I type anything else after clicking on the link at the top, the transfer to the section stops working. Your own addresses changed in the menu do not change anything.
Can I use two logos in any way? One static and the other for page scrolling?
How to change color and saturation of the transparent color in the main banner, how to change the saturation of the color in the portfolio banners?
Hello,
the documentation show you how to setup correctly the Theme, it is very simple. You can change colors through Theme Settings.
You can rename sections changing the title of the page. The navigation menu works correctly.
You can use only one logo at the moment, but you can change the logo color through custom CSS.
You can change color and saturation of the overlay in the main banner and in the portfolio items through custom CSS.
I remain at disposal for further assistance.
Best Regards.
Hello,
The model is great, but there are two things I can’t understand.
The first block (Creatuvity Strategy Design) does not appear.
The photo on the left about is not editable
Hello,
thank you for purchasing and your appreciation!
The first block appears if you add the content through Customizer.
The same for the photo (About Image), you have to add it through Customizer.
I remain at disposal for further assistance.
Best Regards.
Hello, I’ve installed your theme but i have a problem with editing the theme with WP Bakery that I’ve also bought. Is it possible to use WP Bakery with Freedom theme anyway?
Thank You.
Hello,
thank you for purchasing!
Freedom Theme is not compatible with WP Bakery Page Builder by default, but you can use it, if you wish.
I remain at disposal for further assistance.
Best Regards.
