206 comments found.
When I go to widgets I get this error: Fatal error: Uncaught Error: Call to a member function get_cart_contents_count() on null in …\woocommerce\widgets\woocommerce-dropdown-cart.php:27
Hello,
Thank you for reaching us!
Regarding the issues you have with widgets, please understand that we didn’t include compatibility with the latest version of WordPress just yet and we are working on adding compatibility for that version as well. By then install and activate Classic Widgets plugin.
If you have additional questions, or you need further help, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
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Hi there,
Thank you for reaching us!
This is most likely due to WP 5.8 update and you should know that you can try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update. If you need any additional assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
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Thank you for your reply. Indeed, that was my thought, I already downgraded to WP 5.7. and it seemed to work at first, but today I got the same issue. With the installation of Classic Widgets it looks like it’s working again.
Thanks.
Hi there,
Glad to hear this and you should know that you can always turn to our support team for help by submitting a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello, I’m using the 1.6 version in Wordpress 5.2.11 without problems until today. It appears this: Warning: preg_match_all(): Unknown modifier ’>’ in /var/www/vhost/ugedafita.com/home/html/wp-content/themes/vangard/functions.php on line 890
I deactivated the last plugins updated yesterday, but the warning still appears.
Anyone know where is the problem? Thanks.
Hello,
Thank you for reaching us!
The latest version of the Vangard theme is 2.1, the Edge CPT plugin is 1.3, and the latest compatible WordPress version is 5.7, so create a backup of your website and proceed to update the theme and plugins.
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Support
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Problem solved
Hi again,
We are glad to hear that! 
Support
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Hi – I’ve used support previously but now I get this message – Your account has not been verified yet. Please check your email in order to verify your account and complete the registration. Can you help please. I’ve tried resetting password etc
Hi there,
Please provide your email address here so we can locate it and verify it manually.
Support
Edge Portfolio part of
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Hi,
We have verified your email now. Please try to login to login to Help Center once more.
Support
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Is there an update coming soon?
Hello there,
Thank you for reaching us!
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress and you can always check the article in this link.
If you have any additional questions please let us know.
Support
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Hello, How to disable product image popup is Woocommerce? We don’t want images open in (New/Same) window. There is no parameter to do this in this theme.
Hi there,
Could you please explain a bit more what exactly you wish to achieve so we can be sure to provide you with the correct answer.
Thanks.
Support
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I want to disable the product image popup. Now, when I click on the image product, a new window is opening with the image inside this window. I just want no popup. When people click on the image, no popup happening. That’s what I want. Your them does not have an option to choose this.
Hi,
Please try adding custom css below to Appearance -> Customize -> Additional CSS:
.single-product .edgtf-single-product-images a {
pointer-events: none;
cursor: default;
}
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Hello, that does not solve the problem because we can no longer click on the other images (other views). This code would be nice if it applied to the main image only.
Hi there,
Could you please provide with URL of the page so we can take a closer look.
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I can’t provide the URL of the page.
Hi there,
Could you please send us a mail providing your purchase code in it and our team will help you with this.
Thanks.
Support
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Hi, you asked me by email to renew the support. I never asked the support since I bought this theme. Now I ask the support but you didn’t resolve the problem. This theme is not compatible with WooCommerce. If this theme was completely compatible, why would you share some short code?
Hi there,
We directed you to send us an email to our help center where our support team can investigate everything and check this on your end.
We do hope that you will turn to our team and if you possible do have a request please provide us with your request ID so we can check.
Thanks.
Support
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Hello,
I cannot log i to your support portal, being asked to verify my email. That notification must have come a few years ago and it wasn’t important then. But it is now because I don’t seem to get a password reset mail.
Please let me know how to proceed.
Thank you
OK, I did now get the password reset, but I still cannot log, being asked to verify my email.
Interesting, you WP login let me me, without asking to verify my email. Not sure what my status is now.
Hello there,
We have verified your email now. Please clear your browser cache and try to submit a request at our Help Center once more.
Support
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Hi, I’d like to know if the theme is compatible with the latest version of wordpress 5.7? Thanks
Hello there,
Thank you for reaching us!
The theme is compatible with the latest version of WordPress.
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my site has a critical error in the functions.php file, reading: Uncaught Error: [ ] operator not supported for strings in. Are there any updates to the theme available?
also: my WPBakery plugin version is old and I can’t update since it came with the theme and don’t have the license number. Will this be updated by theme admin?
Hi there,
Could you please provide us with your website URL so we can check this.
Also if you need an immediate update of any of the plugins, please end us a mail providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
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url is kimberlylofgren.com
Hi,
The latest theme version is 2.0 (please see change log). In case you are running older theme version please try updating theme via FTP by following instructions from this article – How To Update A WordPress Theme And Plugins.
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hi, the plugin edge cpt and wpbakery have conflict. If one of the two is active, it won’t let me edit or create new pages. Any solution? I have wp 5.6.2 and already install jQuery Migrate Helper and I still have the problem
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
And if you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Thanks.
Support
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Yes, I have all the plugins updated and the latest version of wordpress and the error continues (it does not let me create new pages or edit them), please help me.
Hi there,
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
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Is the theme working with WP 5.6?
Hi there,
Thanks for writing in! It is compatible but please read this article here.
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why is there no image when you create a video button?
Hi there,
Could you please explain this a bit more, or provide us with your website URL so we can check as it is a bit hard to guess like this.
Also if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Well if I add a video button I only see the button and the title but no image. In the example you have static image in the background here it’s blank. Why?
Hi there,
If you have imported the demo content you will see that we have added ourvideo button inside of Elements holder shortcode and within its settings we have added the background image. Please check it out here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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I know my support has expired however just a quick question
.edgtf-separator default color is “yellow”, I have change the colours in General first main colour however where some colours are change the separator color in not changing. I have added the additional css
.edgtf-separator { border-color: #1b9a7b; margin-top: 15px; margin-bottom: 29px; }
still doesn’t work?
thanks
Shax
correction, the separator color has changed in some place, however when I use H1 ( Heading) in text block the colour doesn’t change. it changes if the heading is section title but not as text block. the weird thing is that the div is the same for both.
Hi there,
Please try to add this code to Appearance > Customize > Additional CSS
.edgtf-separator {
border-bottom: 3px solid #a9f5d2 !important;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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I just downloaded the theme and I am wondering where the samples pages of this theme are? Can you please help to find ready to edit pages?
Hi there,
Thanks for choosing our theme! You can check our tutorial on how to import the demo content here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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hello guys. i am using your paid theme but i am not able to import demo content as it takes more than 8-9 hrs to import after that also shows only20% import done as i need to import full demo content including images
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
Also, if you still need assistance with this, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, I’ve been having some problems with the theme’s responsive fonts, when I open the website on my mobile it doesn’t use the settings I’ve inputted for the mobile and tablet responsive style.
Do you know what may be the problem?
Thanks in advance.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi, beautiful theme, but I saw the last update was in august 2019. Any plans to update this theme?
thanks in advance
cheers mike
Hi there,
Thanks for taking an interest! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out and we are working really hard on updating all our themes at the moment. We appreciate your patience and understanding.
Please let us know if you have any additional questions.
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Hi dear team, hope you guys are doing fine. Kindly respond to ticket number #59841. I have been waiting for a reply from quite some time.
Hi there,
Thank you, we have located your request and can see that an agent has been assigned so you will for sure get an answer soon.
Thanks.
Support
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Is the theme working with WP 5.5?
Hi there,
We have tested this and can say that the theme is compatible with the latest version of WordPress.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
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I have successfully upload the Vangard theme to WordPress, but I am unable to use the Divi Builder with it. Does anyone know what may be the problem?
Hi there,
Thanks for using our theme, please note that Divi builder is not compatible.
Please note that our theme comes with WPBakery plugin which you can use to build your pages.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Thank you.
Hi there,
Glad we could help! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Not totally sure how to do a smooth scroll to ID from the menu
Hi there,
Please read our article about it here as it might help you.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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