1276 comments found.
I really need your support please…. it is the ticket #7048 that I submitted 3 days ago. Thank you
Hi there,
Thanks for your message.
I believe our support team have already replied to your ticket. Feel free to reach us if you need anything else.
Cheers, TeamLiquid
Hello,
first of all thanks for the theme. I’m using it on my third project now.
I’m having an issue with the flipbox on mobile devices. When tapping the front, it flips back without any issue. When tapping the back however, it does not flip over again.
How can I resolve this issue? What code do I need to modify? Thanks
Hi there,
Thanks for your feedback!
This issue was already resolved in the past. Could you please make sure you’re using the latest version of Ave and Ave Core? If it doesn’t help, could you please reach our support team with your login details? We’d be happy to check it closer.
Cheers, TeamLiquid
Hi! I recently installed and activated Ave on a subdomain of my website. Unfortunately, I intended to install it on the root level domain, and when I realized my mistake, I removed Ave and tried to reinstall it at the root level, which I now can’t activate because of the license. I submitted a ticket (#7034) to your system but haven’t heard back. Is there a way to re-provision my license for the correct single install? Thank you.
Hi there,
I believe our support team have already replied to your ticket. Please let us know if you need anything else 
Cheers, TeamLiquidHello, how can I add custom icon pack? (SVG)
Hi there,
Thanks for your message.
Could you please reach our support team? We’d be happy to help you.
Cheers, TeamLiquid
A bug notification: When updating to latest version of AVE and Wordpress, you cannot add new Custom Fonts through the theme options. Seems to be a Javascript error.
Hi there,
Thanks for your feedback!
We’ve fixed this issue. It will be released with the next update.
Feel free to reach us if you need anything else
Cheers, TeamLiquid
Any ideas when the update will be released?
Are there any options to chose whether to hard or soft crop blog thumbnails or thumbnails in general?
Hi there,
We regularly release updates to fix the bugs and make improvements. Please stay tuned.
Blog thumbnails use srcset in the code so you need to customize the theme to crop the images.
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Hi,
how can I change default product sort order on shop page in Ave Theme?
Regards, Mark
Hi Mark,
Thanks for your message.
Could you please reach our support team with more details? We’d be happy to check it closer.
Cheers, TeamLiquid
I have raised a support ticket (#6994) 2 days back but it is still not resolved, support is very poor.
Hi there,
Our team are already in touch with you. We’ll keep you informed.
Cheers, TeamLiquid
Hello, where I can change the drop down menu section and how I can change the font size? Thank you
Hi there,
Thanks for your message!
Could you please reach our support team? We’d be happy to assist you
Cheers, TeamLiquid
Hi, I didn’t receive any answer.
You have the option in the shop section to choose to display my products in the METRO, mansory form(view)? Thank You
Hello, I did not receive an answer for 3 days to the first question, how long does it take?
Hi there,
I believe our support team are already in touch with you. Unfortunately, metro/masonry views are not available for shop items but we may add this option in the future.
Thanks for your feedback!
Cheers, TeamLiquid
Dear LiquidThemes Team,
On your Retail template (https://retail.liquid-themes.com/) that I use actually in development, there is a page for blog (with all the blog posts) who seems not correctly configured. Blog posts doesn’t appear, just the title of the page.
Also on your exemple : https://retail.liquid-themes.com/blog/
The wordpress/Liquid element “blog” into this page is maybe not fully configured. Would you take a look how it’s possible to have this page with blog posts ?
Best regards, Bat.
Hi Bat,
Thanks for your message!
Could you please select a blog style in the Theme options > Blog Sections? https://tppr.me/PDC6c
You will be able to see the posts once the styles are selected.
Feel free to reach us if you need anything else
Cheers, TeamLiquid
Oh yeah, I see, I totally forgot it. My apologize.
It works well.
Thanks !
It’s our pleasure!
Dear LiquidThemes,
I come back to you with a strange situation. In my blog posts, the date (post-meta) doesn’t appear. See the link below.
https://ibb.co/6gZzmh0Does there is a reason ? (i am actually in localhost) Best, Bat.
Hi Bat,
Thanks for your feedback!
We’ve fixed this issue. It will be released with the next update.
Feel free to reach us if you need anything else
Cheers, TeamLiquid
Thanks for your reply and your constant support. Highly appreciated. Best. Bat.
Anytime, Bat!
Dear LiquidThemes team,
I have some difficulties to set well the design of the search result page, and also the categorie product pages. I would like to do better if possible. Would you have some advices about it ?
Here about search result page : https://ibb.co/x6hqrvr1.Does there is a way to manage the design a little bit (here you will see there is nothing who separe each results (a border, an hover, or something like that). I feel it misses something to configure this, choose a kind of appareance result template… Hope it could be a project for next update.
2. We will see a large space between some results, and the post-meta info (in ”....”) doesn’t appear for page, products, only for blog post.
Here is the category product pages : https://ibb.co/9GQHNpDThe content is not centered (it’s seem’s there is column ‘col-md-3’ who are empty… maybe widget ?)
Best, Regards, Bat
Hi Bat,
Sorry about the delayed response! I’ve discussed this with our development team but we couldn’t replicate these issues on servers. Would you mind contacting our support team and pass your login details so we can check & fix these issues for you?
Thanks for your co-operation!
Cheers, TeamLiquid
Thanks for your reply, I will !
It’s our pleasure, Bat!
After upgrading to version 2.6, the theme options that appear in the footer on each page no longer appear. How to solve the problem?
Hi there,
Thanks for your message.
Could you please reach our support team with your login details? We’d be happy to check it closer.
Cheers, TeamLiquid
I’m developing on a local server and it seems like visual composer is breaking the theme. Once I upload VC the system breaks and when I delete the file it returns. I tried VC with other themes and it worked fine.
Hi there,
Thanks for your message.
Could you please reach our technical support team? They would be happy to help you.
Cheers, TeamLiquid
I’m having a few issues with the Multiconcept theme.
1. When the row background is set to a YouTube video, the scroll desktop (Mac, haven’t checked PC) will not work on that row. The only way to move off of that row is to use the navigation arrows or the tab markers on the side.
2. Button links don’t work on mobile (iPadOS and Android). I can get “Modal Window” and “Lightbox” links to work, but the others won’t do anything. Everything works fine on (Mac, haven’t checked PC).
Please advise on a fix.
Hi there,
Thanks for your message.
Could you please reach our technical support team? They would be happy to help you.
Cheers, TeamLiquid
It’s a shame that I’m required to spend additional money for support on issues that are broken… I’ve provided support with my purchase information to renew support to resolve these issues that are broken on your theme. Still waiting for a response.
Still awaiting a fix, I’ve also found another issue that I included in my email reply.
Hi there,
Thanks for your message.
I believe our support team is already in touch with you. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
hi team, i notice there’s a bug/issue with affiliate products. The “buy on amazon, etc” link works on product list page (it would link to the external site), but on single product detail page, clicking “buy on amazon” would say add to cart, but nothing appears in cart and would not open an external link.
I’ve also submitted a support ticket. thanks!
Hi there,
Thanks for your feedback!
Could you also let us know your ticket number? Our support team will be in touch with you
Cheers, TeamLiquid
Hello, This is a BEFORE purchase question.
1. Lifetime license & updates and support for 6 months. https://prnt.sc/u3ioxt
1.1. Lifetime license & update means, for updating theme code every year $39 does not have to be paid.
1.2. For support $13.13 has to be paid yearly after 6 months support is expired?
1.3. If I don’t extend support to 12 months while making the purchase that is ’$5.63’ but I plan on extending the support after say 5 months of the purchase then what charge has to be paid?
2. Which page builder is being used?
Hi there,
Thanks for your message.
1.1. Yes, you don’t need to pay extra to get lifetime updates.
1.2. You can extend your support to 1 year but it is not mandatory.
1.3. This might change because currently, we’re on sale. We’d highly recommend extending your support with your initial purchase because you’ll save more thanks to the birthday sale.
2. We’re using a modified version of WP Bakery Page Builder which is the most popular page builder right now.
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
Thank you for the clarification. The sale is onn till 25th August 7:30 PM IST right?
I was inclined towards https://original.liquid-themes.com/ but on navigating to other tab the content in slider gets botched up https://prnt.sc/u4chap Can this be resolved?
The theme is compatible with PolyLang free version or it has certain custom post type which will need PolyLang Pro?
Please help in answering above questions as my purchase is dependent on it.
Hi there,
Sorry about the delay.
We’ve already informed our front-end team about the text slider issue you’ve reported. It will be fixed with the next updates.
We’re also using custom post types as you mentioned. However, alternatively, you can use QtranslateX.
The sale will end shortly.
Please let us know if you have any other questions.
Cheers, TeamLiquid
I don’t plan on using WooCommerce for my site hence PolyLang Pro/WooCommerce is not need.
But for post type like portfolio, testimonial etc will the Free PolyLang version work with your theme?
Meaning to say I already know they support custom post type https://polylang.pro/downloads/polylang/
But can you please mention the limitations of using FREE polylang on Ave. It’ll help me take the call.
Hi there,
No worries. You don’t need to buy the paid version to translate our custom post types.
Feel free to reach us if you need anything else.
Cheers, TeamLiquid
That answers everything thank you so much for the clarification.
I will be making the purchase from my transaction email soon.
It’s our pleasure!
Hi i can not select any font anymore in my theme settings under typography, also entered a ticket. Some help would be appreciated!
Gr Erik
Hi Erik,
I believe our support team has already replied to your ticket. Please let us know if you need anything else
Cheers, TeamLiquid
+1 for Elementor compatibility
Hi there,
Thanks for your feedback!
We’re always improving Ave and we are aware of the Elementor demand. We truly appreciate your feedback to make Ave better in the future.
Cheers, TeamLiquid
Hi, I’m trying to update the theme to 2.6 but i get the following error Download failed. cURL error 56: OpenSSL SSL_read: SSL_ERROR_SYSCALL, errno 104
It’s also saying my purchase code is invalid
Hi there,
Thanks for your message.
This looks like a server issue. Could you please reach our support team with your login details?
Looking forward to hearing from you.
Cheers, TeamLiquid
Hi, I issued a ticket but was told my support expired. I thought the theme offered free lifetime updates. I can’t see to update the theme
Hi, any solution to my predicament?
Hi there,
No worries, our technical team will reach you. Please stay tuned
Cheers, TeamLiquid
I see the issue resolved and i managed to update the theme
Glad to hear that!
I’m getting a “Purchase code is invalid.” how can this be? i copied the purchase code and it’s the same as the license certificate, please help
Hi there,
Thanks for your message.
This looks like a server issue. Could you please reach our support team with your login details?
Looking forward to hearing from you.
Cheers, TeamLiquid
Hi, great Theme. I use WPML and the flags are not shown on smaller screens. Thanks
Hi there,
Glad you like Ave!
Could you please reach our support team with your login details? We’d be happy to check this closer
Cheers, TeamLiquid
Hello, I updated your plugin to version 2.6 & Wordpress to version 5.5, and I’m facing problems with the “blog” posts. I use “Blog” (“Split” style, for example) and the date of the post is now gone (previously it displayed the date text under the post’s title). It’s same on other blog’s styles, like “Classic Meta” etc. Also, when I enter the post itself (defined as “Cover”), the date under the title is also gone (but the text “Published on” is still displays).
What happened?
Hi there,
Thanks for your message.
We didn’t make any changes regarding the post date with the latest updates. Could you please reach our support team with your login details? We’d be happy to investigate the issue for you.
Cheers, TeamLiquid
Hey, My support has expired so I can’t create a ticket. But I checked it more deeply and it happens after updating to Wordpress 5.5 version. Please check what in your theme causing this problem with the new Wordpress version.
Thanks!
Hey there,
No worries. Could you please reach our technical support team so we can assist you?
Cheers, TeamLiquid
