1114 comments found.
Hello,
great job! I know you do not provide customization service, but maybe you can recommend person who does?
Thanks for advice!
Hi, Replied your email. Thank you!
Hi @stmcan Update to Ver 2.2. worked with one issue. LayerSlider plugin didn#t update. There is the message, that package is not available. But it is include in rt-frameworke file from where rt-plugin and revolution slider did update. LayerSlider reports it is no longer part of envarto. What can I do? Install Layer Slider manually from the included ZIP? Best Regards Klaus
Hi,
There is no new version available for the plugin. The version 6.9.2 should be found to install inside Appearance / Install Plugins. Or, you can find the zip file inside /rttheme18/rt-framework/plugins/packages/layerslider.zip
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi stmcan. Thanks for feedback. Manually updating the layerslider (copy & paste new version from the zip-file into the plugin path of layerslider in the wordpress installation) worked fine for me.
Hi, for my website I bought and installed RT-THEME 18. Now that I have updated WordPress to the new version 5.5 I noticed that, in the “Template Builder” section it is no longer possible: modify, clone and create new templates. How can I do?
Hi,
Please update your theme to version 2.2+. You can simply follow;
1- Update the theme by using Envato Market Plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater or use FTP to update manually.
2- Update the bundled plugins via Appearance / Install Plugins.
3- If you are upgrading from version 1+; Install & Activate the new RT-Theme 18 Extensions plugin via Appearance / Install Plugins. This step is very important, you need this plugin to use Template Builder and theme options, etc.
You can find more details about the bundled plugins — https://support-rt.com/forums/topic/plugins-that-come-with-the-theme
Please feel free to ask if you have any further questions.
Best Regards
ok, thanks
Hello, I tried to update the theme first via FTP manually and then via the Envato Market plugin. In both cases, the website is completely upset because the templates created with “Template Builder” no longer exist, moreover, in the WordPress backend menu, the “RT-THEME 18” menu item disappears and therefore none is available theme modification option (General Options, Template Builder, Styling Options, Header Options, etc ..). I searched for RT-Theme 18 Extensions Plugin, but I couldn’t find it. I connected to https://support-rt.com/forums/topic/plugins-that-come-with-the-theme, but I can’t log in: clicking create new account and entering the Item Purchase Code, it tells me that there is already an account registered with the Item Purchase Code but, if I click on login, and enter my username or my e-mail, it tells me that the data is incorrect.
Hello, I tried to update the theme first via FTP manually and then via the Envato Market plugin. In both cases, the website is completely upset because the templates created with “Template Builder” no longer exist, moreover, in the WordPress backend menu, the “RT-THEME 18” menu item disappears and therefore none is available theme modification option (General Options, Template Builder, Styling Options, Header Options, etc ..). I searched for RT-Theme 18 Extensions Plugin, but I couldn’t find it. I connected to https://support-rt.com/forums/topic/plugins-that-come-with-the-theme, but I can’t log in: clicking create new account and entering the Item Purchase Code, it tells me that there is already an account registered with the Item Purchase Code but, if I click on login, and enter my username or my e-mail, it tells me that the data is incorrect.
Hello, Please make sure you’ve followed this https://themeforest.net/comments/22225762
OK thanks! I managed to update, I was looking for the plugin in “Plugin” -> “Add new” and not in “Appearance” -> “Install plugin”
Good morning. I have a problem with my Template Builder. Suddenly, I can’t edit my templates with the template builder, so I can’t modify anything of my pages. My version of the theme is the last version (2.2) and I have just update my wordpress to 5.5. Please, I need help. I don’t understand what has happened…
Hi,
If you have version 2.2 it should be ok. There might be another conflicting plugin with WordPress 5.5. You can try installing this plugin https://wordpress.org/plugins/enable-jquery-migrate-helper/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Template builder no longer works on WP 5.5 can we get a fix please cheers
Hi,
Please update your theme to version 2.2 which released today. You can follow;
1- Update the theme by using Envato Market Plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater or use FTP to update manually.
2- Update the bundled plugins via Appearance / Install Plugins.
3- If you are upgrading from version 1+; Install & Activate the new RT-Theme 18 Extensions plugin via Appearance / Install Plugins. This step is very important, you need this plugin to use Template Builder and theme options, etc.
You can find more details about the bundled plugins — https://support-rt.com/forums/topic/plugins-that-come-with-the-theme
Please feel free to ask if you have any further questions.
Best Regards
Hi there, we do not need support but just a friendly note that you know that after the update, your RT18 extension will break the pages designed in Thrive Architect- There are many issues with the way you enqueue the jquery in your plugins. You might want to look into it.
Very good support service! I found some problems understanding the update steps correctly and they helped me until the issue was solved. Good team behind this theme, no doubt about it!
We are glad to hear you are happy with our support service. You are always welcome to create a new ticket. Thank you.
Kind regards
I have installed the theme but the dummy import works very bad. How can i have a same website as your demo?
Hi,
You can follow this page https://support-rt.com/forums/topic/tutorial-demo-website-templates-sample-contents/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi, When will the theme codes for the data-vocabulary.org problem be made suitable for schema.org? Will there be an update for this issue soon?
? Please answer ?
? Please answer ?
We use this theme on our two corporate sites and this is a very serious problem. Google no longer supports data-vocabulary.
Hi,
Please use our support forums at https://support-rt.com to get support. Thank you.
I have a pre-sales question. A client of mine has had the RT theme 18 theme for a few years now, and I am considering switching to the RT theme 20 theme. Would the products and other elements transfer OK to the RT theme 20?Thanks!
Just replied here https://themeforest.net/comments/24579417
Hi there. I never asked for the demo xml file, I will start using this template now. Can you help me sending it here or to my email marco.garrido.b@gmail.com?
Dear Stmcan: I searched this link you provide: http://support-rt.com/forums/topic/tutorial-demo-website-templates-sample-contents/ but it is from year 2014. Is this demo content updated to today as the actual demo you have?
Hi, Yes, it is the actual import files to clone the theme’s demo site.
Hi, I have a very old version of this theme and I am now trying to update to the newest version. I didn’t customize any code, but I have done a substantial amount of template customization using the template builder. Will all of my templates be lost while updating?
Hello,
If you would like to receive support, please post your questions on our forum at http://support-rt.com
You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.
Thank you for purchasing our themes.
Best Regards,
Theme Support
Hi, It’s a great theme undoubtedly. Can this be used to set up a book store.? Searching books filtering categories, authors, age group. Thanks in advance.
Hi,
The theme does support WooCommerce and you can create a store with categories and tags. https://docs.woocommerce.com/
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards, Theme Support
Hi,
I have three questions.
1. How to put images in the text part of the portfolio, (example, portfolio on a client, and put in the presentation text an image to illustrate a range of products)? I see that I can put layerslider but it doesn’t suit me.
2. On a product page, how to put in the description, a tab for delivery for example? Basic there is a tab for the description, one for additional information and a third one for reviews.
3. For the drop-down menus (in the top bar) how to have, as on your demo with the “features” tab, the category in large and the sub-categories with lines separating them?
Thank you very much in advance for your answer. JB
Hi,
1) You can try image gallery or row/column shortcodes. 2) You can use a plugin https://wordpress.org/plugins/search/woocommerce+additional+tabs/
3) You can enable Multi-column option of a menu item http://docs.rtthemes.com/document/multi-column-navigation-mega-menu-2/
Please use our support forum to get detailed support. http://support-rt.com
Thank you for purchasing our themes.
Best Regards Theme Support
Hello, is it possible to translate in my language (French) some statements such as in the contact page, your mail, your message, ... in French ?
I can’t find the settings to change.
Thank you in advance
Hi,
Yes, you can follow this tutorial https://support-rt.com/forums/topic/translating-themes-by-using-po-files/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards Theme Support
Hello! You’re template look great. I have two questions:
1. How is the speed of the site with Pagespeed Insights / GTmetrix? When testing the preview demo here on Themeforest the result is not too good, but that could be a server / other thing that has nothing to do with the template.
2. In the last post you wrote you will update the template in a couple of days. Is that update available?
Best regards, Martin
Hi Martin,
1) Sorry for the delayed answer, this one has been missed! You can have much better score by installing autoptimize and cache plugins.
2) The theme has been updated on March 27, 2020.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
hi there, when can we update to Woocommerce 4.0 please?
I notice there has been no theme update since last June, thanks.
Hi,
It is safe to use WooCommerce 4.0 but we are going to update the theme in a couple of days.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Kind Regards, Theme Support
After the Update to theme version 2.0.2 the translation files don’t work anymore. I followed the instructions on https://support-rt.com/forums/topic/translating-themes-by-using-po-files/ but the theme don’t get the translations. Where do I have to put the translated files?
Hi,
You can put the file into the languages folder as usual or use Loco Translate to manage locations.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi there. Odd problem. I’ve just migrated the site from it’s staging host to the public platform. Everything looks perfect except…the Portfolio pages throw a 404 error.
Everything is set exactly as per the staging site. The Portfolio settings in the theme options look ok (same as the staging site). A new “test” portfolio entry also throws a 404 error. I’ve created the portfolio pages and they look ok but clicking the link either on the backened editor or via the website itself does the same thing: 404 Page Not Found.
Once I’m on the 404 page, I can do a search for the various projects and they appear as a line of links with the short intro. But click on any of them and…404!
HELP??
Live website: http://avdigitech.com.au (portfolio links about halfway down on the right (Our Latest Projects).
Staging site: https://avdigitech.redsquirreldesigns.com.au (this works fine)
Hello,
You can try to reset your permalink settings by simply re-saving the Settings / Permalink screen.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
That’s fixed it. How odd considering that when I migrated the site over, I saved Permalinks TWICE as per the recommendation of all-in-one-migration.
Oh well, it’s fixed! Thank you!!!
I cant update the theme, cause i don’t have backup and need to translate all again.
Hello, so far your theme is the best!, i’ve just move to another host, and migrate my site, there was some problems (not related to your theme) with the migrate process, causing my site to mess.
Slow it’s start to fix, but got anoter problem, i forget (sorry) how to edit those cubes (grid), as you see on the attachment, the photo is not loading, in which tool i can edit those?
Thanks in advanced, https://prnt.sc/qiqnwzHi, It seems those images returns 404 not found. Could you please move this question to our support forum at https://support-rt.com and provide us more details including your live URL? Thank you.
