stmcan

stmcan supports this item

Supported

920 comments found.

Hi There I am trying to change the font colour of my testimonials, just wondering where I can do this? Thank you.

Hi

Thank you for buying our themes. You could try custom css

.testimonial.item .text > p { color:red}

Please put this css code into the field inside RT-Theme 18 > Styling Options > Custom CSS page.

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

Hi,

I’m using this item which was originally purchased by my employer. I’m having an issue depicting the slogan set in the Header Settings on pages that are constructed with the template.

Please help if you can.

Thanks

Hi

Can you please post your issues in the rttheme 18 section on our forum.

You can create a forum account using your purchase key which you can download at the themeforest account you bought the theme with

Our forum is located here http://support-rt.com

If you dont have access to the themeforest account to retrieve the purchase key, please contact your employee for the themeforest logins he or she bought the theme with in order to gain access to our forum.

You can also contact envato on this to regain access.

Best regards, Theme support

Hi, My wordpress has been updated to 4.6 I tried to update my header slogan under the “theme options”. But it still using the old slogan. I tried deleting the cache but its not working. I also tried editing template builder, and it works. Is there compatibility issue with 4.3.6 for the theme options?

Best Regards

Hi, i fixed it..nothing to do with the wordpress version i guess..thank you

Best Regards

Hi, Yes the theme is compatible with WordPress 4.6. I’m glad to hear that you have managed to resolve it. Please do not hesitate to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com

Best Regards

atteam

atteam Purchased

Is this version support PHP 5.6.25? After I upgrade the PHP the website is down. I contact the support of my web hosting, the support told me that this theme cause the website down.

Hello,

Yes, It does support! You may have a plugin that doesn’t support it. Also, please make sure that you are using the latest version of the theme.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Best Regards

Hi Guys,

Could you confirm (or state otherwise) that latest version of theme is fully compatible with WP 4.6 and safe to update WP, please :-)

I don’t see it listed under ‘Software Compatibility’ section.

Hello,

Yes, It is compatible! We’ll check the compatibility option when ThemeForest added to the list.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Best Regards

Cheers mate!

Hello we are having some issues with images in product categories. The product images are not showing in the product category overview.

Here is product category Services: http://bit.ly/2bSy0ev As you see in the overview the images are not showing. Only on product detail page the image is showing.

Now I checked the image url. It is looking for the image on the server Maintenance.jpg – which is not on server. Strangely as we uploaded that. Only on server is Maintenance-500×381.jpg, and some other sizes.

Any help on this issue is appreciated! looking forward for your reply.

Hello, We have just replied you on the forum. Please check.

adgfx

adgfx Purchased

Hi, How can i customize the single portfolio view? I want my single image on left and some text and headline on left.

Hi,

I am sorry, but it is not possible with the current design. I will bring this thread to the developers attention and if he decides to implement the suggestion you will see in one of the next updates.

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support Best regards, Neo Theme Support.

Hi,

I am building a website to rent RC models. But I would need the renting system to work this way:

1) On the home page I want to show (over the main picture slider so using a lyered html code) JUST the Pick up and return date. Nothing else.

2) Once the client selects the pick up and the return date they should be redirected to another page where they can see the full list of available models

3) They select the model (in this page also we show prices) and they get redirected to the final page where they can see all the features of the model and the possible add-on options.

Is this possible with this theme?

Thanks!

Fabio

Hi

The revslider included in the theme supports layers and the layers supports html. The woocommerce plugin which is not part of the theme but supported can do the points in 2) and 3)

Note as far as i know the revslider can also pickup woo commerce products.

Please contact the revslider sales page and or documentation to get more info on their layers and their abilities.


http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380
http://themepunch.com/codecanyon/revolution_wp/documentation/

Best regards,
Theme support

merhaba yakın zaman da tema satın aldım fakat eklenti bildirimlerinde ’’Layer Slider’’ Kurulumu yapılmıyor acaba içerisinde mevcut olarak gelmiyormu

Hi I have purchased your theme recently but the plugin declarations “Layer Slider” doesn’t sound as if the setup is not made available in one of

Hi

If you register on our forum you can read here how to install the plugins manually by ftp or by the TGM installer. http://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

hi, can we add add to chart from product showcase page, under product inquiry as Product Elements ?

Hi

Can you refrase your question as i have no idea what you mean by above and thus do not know what to answer.

Best regards, Support

Whenever I use product sliders or posts, the OrderBy parameters seems to be ignored? For instance how can I order by randomized? It always shows all posts as Ascending or Descending by title. Thanks!

Hi

Can you please create a user account on our forum with your purchase key and post your question(s) / issue(s) in there?

Add the code used into the thread and or export the template, zip it, upload it somewhere and add the link to that zip into the thread.

http://support-rt.com/

Thank you.

Best regards, Theme support

Before buying, I wonder if you have to “darken” the boxes of the contact form where the customer enters the data. I found very clear and can go unnoticed, something else is stopped updating? I see that time does not have news on the subject.

Hello,

The border colors can be adjusted via Styling Options of the theme but we can provide you a simple custom css that only changes the form borders as you wish. The theme is stable at the moment and we are updating frequently for fixes and new features.

Please feel free to ask if you have any further questions. Thank you for interesting in our themes.

Best Regards

I’m interested in your theme for an hotel. Please which editor do you use in it? Is it compatible with visual composer? If I need to create e filter gallery is it possible to do it in your theme or I have to upload a plugin? Thanks in advance

Hello,

The theme comes with a custom template builder http://rttheme18.demo-rt.com/customizing-with-template-builder/

We have filtering option for portfolio items http://rttheme18.demo-rt.com/our-portfolio-2/

By the way, if you are planning to use the theme for a single hotel you can also consider our Nixe theme https://themeforest.net/item/nixe-hotel-club-travel-spa-and-holiday-wordpress-theme/16211759 which comes with Visual Composer plugin.

Please feel free to ask if you have any further questions. Thank you for interesting in our themes.

Best Regards

I tried searching in the theme options but I don’t seems to find it. How can I change the color of the tabs and the background underneath the product page tabs (http://pasteboard.co/lwXAAUpiy.png)

Hello, Please use our forum at http://support-rt.com to get support.

Best Regards

Hi Henry

Thank you for posting in the forum. I replied to you in the forum with some custom css tweaks.

Best regards,
Theme support

Hi,

Is it possible to have the blog display the latest post first, rather than last? Thanks.

Hi

You can change the blog list order in the blog list shortcode or blog list module in the template that page is using.

Please consult the build in setup assistant for more details on the template builder or any other subject you need more information on as we did a fairly good job on writing out the help for this theme. http://i.imgur.com/ckDQl52.jpg

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

chill986

chill986 Purchased

Do you have a shortcode for a “Submit a Testimonial” function for the end-user?

Hi

No we dont have that shortcode. Sorry about that.

Best regards,
Theme support

Hi, Layerslider last updated on 10 November 16. When do you think we will be able to get an update?

Hi

We have a thread on our forum explaining when plugins will be updated. You can find it here http://support-rt.com/forums/topic/plugins-that-come-with-the-theme/

When the theme updates and the plugin creates no issues within the theme the plugin will be updated also. So far there is no time frame set to update the theme.

Best regards,
Theme support

raideIT

raideIT Purchased

Hi There. After purchasing the theme. Can we have the Demo themes pictures, settings and menues etc.. as it is

Hi,

Yes, you can import all demo contents. Please visit this page after your purchase to get them all http://support-rt.com/forums/topic/tutorial-demo-website-templates-sample-contents/ There is also easy start contents import comes with the package.

Please feel free to ask if you have any further questions. Thank you for interesting in our themes.

Best Regards

raideIT

raideIT Purchased

Thank you so much for your Quick Response. Hope that we can business with you.

Hi

Sure you can…. We are happy to help you and see you on our forum if you have any more questions. Just bump us in there. http://support-rt.com

Best regards,
Theme support

gmkws

gmkws Purchased

My purchase code is not working?

gmkws

gmkws Purchased

This comment is currently being reviewed.

Hi

Please do not put a puchase key in here open to the public. You can contact us by email support@rtthemes.com.

Checkout this image http://i.imgur.com/7ptzgsk.jpg

You can also request a password reset and it will be send to the email address attached to that purchase key.

You can NOT register any plugin that comes with the theme with the purchase key that comes with the theme. It is explained here. http://support-rt.com/forums/topic/plugins-that-come-with-the-theme/

We own the extended license. The plugins are updated when the theme updates and when we believe it is safe to update and there are no integration issues.

Best regards,
Theme support

Hello, Please do not share your purchase code, your reply has been flagged! You can use our support forums.

raideIT

raideIT Purchased

And finally i purchased the theme. Hope that the team will help in completing our site.

Hi

Thank you for buying rt18. Of course you can contact us through our support forum if you have any questions or issues. You need your purchase key to get access to the forum.

link http://support-rt.com

Best regards,
Theme support

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