stmcan

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926 comments found.

slider gallery enlarge image (Lightbox) link broken in single-products-content page. Images that i upload on image gallery box can’t enlarge just only a featured image can enlarge. How i fix this issue.

I echo ”$rt_gallery_images” variables from rt_create_product_image_slider function.

It is just only first variable on this array is a image URL, others are the Post ID. that make Enlarge links broken issue.

Help me please.

Hi

Can you create a forum account with your purchase key and post the issue in our forum so we can get access to your website by logins for wp-admin and ftp and provide a solution. Thank you.

Are you sure you are using the latest version of the theme?

Best regards,
Theme support

Thank you, for your help.

I will re-post this issue on your forum after i got purchase key from my manager, who bought the theme.

I think it’s latest version of theme. Cause in wp-admin, Inside of menu Theme Update, it’s shown “Your theme is up to date” and changelog shown “RT-Theme 18 – v 1.9.7.1 – December 24, 2016”. But I also suspect of Version on left corner still was “Version 1.9.7”.

Is this latest version, right?

Best regards, Archawan

Hi Archawan

Nope the version 1.9.7.1 does not show as 1.9.7 in the admin area. The issues are fixed in 1.9.7.1 If not get back to us and maybe consult this on how to update the theme and what can go wrong why you are seeying the old version number

http://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/

Best regards,
Theme support

layerSlider require a purchase code. what to do?

Hi,

You don’t need it, we have purchased an extended license so you can use it without entering a purchase code. If you have any issues when updating, please follow this tutorial http://support-rt.com/forums/topic/layer-slider-update-issue/

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hi,

We also have a nice tutorial on this on our forum with some extra information http://support-rt.com/forums/topic/plugins-that-come-with-the-theme/

Best regards,
Theme support

Hi, after update to WordPress 4.7 in Styling Options the links do not work! When press >Info, >Global Style, >Top Links, etc. nothing happens! Use Version 1.9.7.1

I turned off all plugins still doesn’t working, it happens just in WordPress 4.7, on other site WordPress 4.6.1 running RT-Theme 18 Version 1.9.7 all working! I did downgrade wordpress working! So I think it conflict with some new script in wordpress 4.7!

sorry to trouble you, it works! I just delete rt-18 theme, then reinstall WordPress 4.7 > install rt-18 again! So everything is perfect! Thank you for trying and willing to help! Good luck!

I’m glad to hear that you have managed to resolve it. Please do not hesitate to ask if you have any further questions.

Best Regards

I have some issues with my theme. I have been using this on a client’s site for over a year now and suddenly the pages are blank

The main page and the Contact us page works but the about us page http://happylittlesleepers.com/about-us/

the http://happylittlesleepers.com/sleep-consultation/

the http://happylittlesleepers.com/testimonials/ and the

http://happylittlesleepers.com/philosophy/ pages are blank

It is so odd – because it worked previously and then boom is gone. I was on the phone with the hosting company and they checked everything from their end and it’s all good.

Can you please HELP ASAP -

Hello,

Actually, the content is there but something is blocking the scroll animations so they won’t appear when you scroll down. Please try to disable your plugins one by one to find which of them causing the issue, especially the caching plugin.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hi

It looks like that you are using a old customized version of the theme. Please update to the latest version and use it as it comes out of the box with no hardcoded modifications. If it works then redo your customizations one by one to the new core files. Do not copy back old customzed files as they could have been changed in the update.

You also have css loading error in your website for a css file. ttp://happylittlesleepers.com/wp-content/plugins/all-in-one-event-calendar/cache/658e4933_ai1ec_parsed_css.css

If you have any further questions please create a account at our forum with your purchase key and start a topic on this on our forum.

http://support-rt.com

How to update the theme is also explained on our forum. http://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/

http://support-rt.com/forums/topic/updating-the-rt-themes/

Best regards,
Theme support

Hello! I am interested in how you can make a similar slider in the subject. For example option 3. To the effects were the same and animation? What you need to do for this? I would be grateful for your response. Maybe there is a ready template. I do not see how to install?

Hello,

Yes, we have templates and import files for the demo contents. You can find some of them in the theme package and our support forums.

Hello! I purchase a template now but the main page does not show any content we hope to solve the problem urgently … my site is http://nahdahospital.com/

Hi

Please create a thread on our forum using your theme purchase id and post the issue in there.

Then in the second reply to you own thread reply in private mode with the wp-admin logins and ftp logins.

To reply in private mode checkout this image. It will explain howto do so.

http://i.imgur.com/wkcmO2H.jpg

Thank you.

Best regards,
Theme support

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