1103 comments found.
Hi team, please what affiliate plugin is compatible with this theme. Is Affiliate WP compatible or which is?
Hello,
We are following WordPress theme standards. It should be working without an issue. Please let us know if you have any further questions.
Hello at RT-Theme 18 Can prices be closed in the product showcase?
Also, is it possible to make the texts darker from the admin? And can we change it like footer view as background and text color
Thank you
Is it possible to migrate (od update) from RT-Theme 17 to RT-Theme 18?
Hello,
You can upgrade to RT-Theme 18. Once you install RT-Theme 18, you will be able to keep your products and other contents but the home page and other custom pages will need to be recreated by using RT-18 Template Builder or Elementor.
Please feel free to ask if you have any further questions.
Best Regards
Hi, I had previously purchased RT-17 and I see this is ‘discontinued’.
My client has used this on his website for quite some time, can you advise what the last version was and if its still compatible with WordPress.
If not, what the alternative is and how to implement.
Thank you
Hello,
You can upgrade to RT-Theme 18. Once you install RT-Theme 18, you will be able to keep your products and other contents but the home page and other custom pages will need to be recreated by using RT-18 Template Builder or Elementor.
Please feel free to ask if you have any further questions.
Best Regards
Hi, I’m trying to update the theme on a site that has not be updated for a long time (It’s currently using version 1.8.2 of your theme) I do not have the original purchase code and cannot access any of the documentation. Are you able to help me in any way to update the theme?
Many thanks
Hello,
You need to access your license key to download the updates and access the support forums. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi, I didn’t purchase the theme originally, this is a client website that I need to update. I cannot access the purchase code. Is there any way you can help me?
I am sorry but we can’t help you with this. Your client may ask for help from Envato support.
I purchased rt-theme 17 but the theme not available again, how can i download my theme?
Hi, Please use our support forums to get support for our older products.
This theme hasn’t been updated for a while. Will there be more updates to ensure it remains compatible with the latest versions of php and Wordpress? I am asking because I am thinking of buying it again.
Hello,
The theme is stable and has just been updated today. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
May I ask if this theme will be assessed wordpress 6 compatible.
Hi, Yes it is compatible.
Hi, how can i deactivate the license on a website? Thanks
Hello, Please create a private ticket via our support forum at http://support-rt.com and provide your license key. Thanks!
hello great work you have done with this theme. i have purchased it and working on it. I have an issue . i cant find Contact Form to edit or make a new one. how u have created contact form in demo ? Do i have to download the contact Form 7 plugin myself?
Hello,
The theme comes with a default one but you can use Contact Form 7 or another one with the theme as well. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com for better and faster support.
Thank you for purchasing our themes.
Best Regards
hello there
during my registration at the support , i misspelled my email and now i cant get the code email to login.. what can i do now?i tried again to create another account bus system says that my purchase code has already been used ..
Hi, Please contact us via the form on this page and provide us your license key. We’ll correct the email asap.
hello. can u tell me where i can find the form u talk about? i have send u an email via this page..
hi. we have any update on that ?
Hi, We have updated your email with the correct one provided! Please check your inbox.
thank you very much. all good now
Hi, in version 3.1, is it possible to insert a video in the product photo gallery? Thanks.
Hi, I have just updated to 3.1 and my mobile version has dissapear. How can I reactivate it? www.casadinparc.ro . Thank you
Hi, I don’t any issue with your website on small screens www.casadinparc.ro Could you please provide us with more details by opening a support request on our support forum at http://support-rt.com ? Thank you.
Best Regards
Hi, ok, I`ll do that. Thank you.
Hi, how can I change the speed of the OwlCarousel? Thank you for your help.
Cheers Carsten
Hi,
If you need technical help regarding this theme, please register our support site at http://support-rt.com with your purchase key. Thank you.
Best Regards
Merhaba. Localhost üzerinde temanızı kurdum ve Purchase Code ile aktif ettim. Gerçek bir sunucuya taşıma yapmak istediğimde bir çakışma olur mu? Lisansı kaldırıp gerçek sunucuda tekrar girmeyi düşündüm ancak kaldırmayı göremedim.
Merhaba, localhost ve staging adresleri sayilmiyor. Sorun olursa https://themeforest.net/user/stmcan adresindeki formdan bize ulasabilirsiniz. Saygilar.
Hey guys. In 3+ version of theme it says: “Elementor is required to be installed to benefit most of the advertised features of the theme.” Is it REALLY required? Or can I ignore if I don’t want to use it? I never used elementor for anything so not really keen to complicate my life at this stage.
Hi,
You don’t need to install Elementor or related plugins if you are using the RT-18’s Template Builder. We’ll add an ignore button with the next update.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi all. These following are the relevant data:
- Licensor’s Author Username: stmcan - Licensee: Fucine Snc - Item Title: RT-Theme 18 Responsive WordPress Theme - Item URL: https://themeforest.net/item/rttheme-18-responsive-wordpress-theme/7200532 - Item ID: 7200532 - Item Purchase Code: f32c*0111 - Purchase Date: 2014-05-26 11:25:41 UTC
Fact is that the “f32c*0111” Item Purchase Code has been used for registering the v 3.0.2 (June 9, 2021) of “RT-Theme 18”, on the https://www.housingsocialefvg.it/ site. But we’ve always managed to have also both https://www3.triestetrasporti.it/ (staging) and https://www.triestetrasporti.it/ (production) sites to just use that “RT-Theme 18” theme, and now we are not allowed any longer to proceed in such a way, as per https://www.dropbox.com/s/g3e5s3oisfbz3mr/Selection_012.png?dl=0. So: are we in wrong, or is it in wrong something else? Bottom line: should we purchase another “RT-Theme 18” license, for having it in place also for the *.triestetrasporti.it domains? Meaning: would it work for both “www” and “www3”? Thanks in advance for reply and best regards, s.-
Hello, Please note that, we have replied your email. You can also check the license details from this page https://themeforest.net/licenses/standard
I beg your pardon, but it seems that we do not get your reply. As I said in August the “f32c0111” Item Purchase Code has been used for registering the v 3.0.2 (June 9, 2021) of “RT-Theme 18”, on the https://www.housingsocialefvg.it/ site. Now we’d like to remove that site as being authorized to use that license, and instead having “.triestetrasporti.it” domains (or at least “www.triestetrasporti.it”) as authorized for that Item Purchase Code. Would it be possible having such? A single site, a single domain, and this should be covered by the Regular License agreements. Thanks in advance for further reply and best regards.
Hello,
The license key has been removed, you can now reuse it for your new domain.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Thank you so much! I will surely use the support forum, just in case I’d need some additional info/help. All the best and Happy New Year.
Thank you! Happy new year.
hi！ Version 3.0 adds support for elementor, can I still use the previous template builder in 3.0? Can I not use elementor in the 3.0 version?
Yes, you can keep using the Template Builder.
Thanks，I prefer the original template builder because it is simple enough。
Hi guys, safe to update to WordPress 5.7?
Hi, yes, It is safe to update.
I have purchased some of your themes in the past.
I have a client looking at a new project, I think this theme may fit the bill.
He has product listings (listings – not for sale), some items need to have related products on screen and / or other products listed on that product page also.
Is it possible to import the product data from a CSV file to populate the product listings?
(If required and if it is possible, is this something you can assist with ?)
Thank you in advance?
Any thoughts on this ?
Hi, Great Theme and great support. They solved my problems just in 10 min after reach them. really very happy to work with them, thanks a lot.
