stmcan

stmcan supports this item

Supported

995 comments found.

Hi, can i add instead of the search bar on the Header a button which will read “Book online”?

Hi,

You can use this function for a custom button https://support-rt.com/forums/topic/tutorial-add-a-button-to-the-top-bar/

Hi, what kind of license do I need if I’m planning to use the theme for a small company website (general information like history, what we’re doing, who we are,...) but part of this website will be also a section about a software product we offer. A user is able to get all information for free (no login or anything else required). He will find a few information about our company services related to the software and he even can request a trial version. Thanks.

Hi,

Regular License will be enough for your project. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.

Best Regards

zuq

zuq Purchased

Hello, this is my website: http://bit.ly/2jkzEtc How to fix it? https://imgur.com/a/wvflE

Best regards Peter

Hi Peter,

You can use this custom css code;

.widget_nav_menu ul li a {
    max-width: 94%;
    vertical-align: top;
}

put the code into Customize -> Additional CSS box to add your site.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Best Regards

hi, do I need to renew the licence to get the help from support?

Hi,

Please register our support forum at https://support-rt.com, we don’t require to renew support for bug reports or quick “how to” questions. Best Regards

Hi, we renewed the support for our licence. And we already registered in you support system, but we lost the password for it and do not have access to registration email. How can we restore the access to your support site?

Hi,

Please contact us via the form on this page https://themeforest.net/user/stmcan and provide us your purchase code, then we’ll reset your account. You can also include your question in the message. Best Regards

hi, I get a white underline in text transition on layer slider. Its shows up on the homepage, but not on the layer slider editor, So i figure it must be theme’s css. What’s the fix?

Hi, honestly your support forum doesn’t work right, keep getting 404 pages on my tickets. I give you new address and leave it on for the night. http://39146fb6.ngrok.io/

Hi,

There is a class name “line” that conflicts with the theme’s line css. Here is the solution;

.ls-wrapper .line {
    border: none;
    margin: auto;
}

put the code into Customize -> Additional CSS to apply to your website.

Thanks a lot mate. Worked like a charm.

how can i remove the search bar at the top?

Hi, You can disable this option https://cl.ly/1C1v1C1M3L0X/Image%202018-01-09%20at%209.05.09%20PM.png inside the header options.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hello,

I have a problem on the product page, on the left sidebar is not collapse the menu where is the product associated http://romind.stg.erka.ro/products/earthing-device-for-lv-insulated-overhead-lines/ This is associated to low-voltage but the sidebar menu is not collapsed..

Thanks,

Hi,

The product categories widget only points the current category when it is on a category page like this one http://romind.stg.erka.ro/category-products/low-voltage/

This one is a single product page http://romind.stg.erka.ro/products/earthing-device-for-lv-insulated-overhead-lines/ and a product can be assigned more than one categories. So, this is how it works.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hi, Please visit our website. Look at the Products page. Not see product photos but product link is working. https://www.saribas.com.tr/urunler/ I waiting your helps.

The source of the problem: hosting updates. Error corrected.

Hi, Glad to hear you have managed to solve it. Please do not hesitate to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com Best Regards

Hello,

In the page product I have 4 free tabs, how can I add more tabs. I need 6 tabs for page product.

Thanks,

Hi,

The only way is editing PHP codes in several files and it is not an easy job. Also, I don’t recommend to add more tabs as there is not enough space. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com Thanks for purchasing our themes. Best Regards

Hi,

I am programmer, please tell me where is the file, I find in file single-products-content ($tab_count=4;) , but is not working when change to 6.

Thanks,

I found the code, and it’s work.

Thanks,

Hi Team…Really love the theme, it’s so flexible it works for almost any build I do. i want to report a bit of a bug with it however. this is regarding portfolio categories. I noticed that if I try to sort by category, if i have the number of portfolio items set to a number that is LESS than the number the portfolio item falls in in it’s chronological order, it will only display those portfolio items in pages 2 or 3 of the portfolio items. In order for me to get it work right I must increase the number of visible portfolio items to be larger than the number of portfolio items I have. Then they will all display on one page. I hope this makes sense. Please have a look at what I mean my staging site is here

http://e57.8b6.myftpupload.com/#installations

I have set the number of portfolio items to display as 12. You will need to go to page 1 and 2 to see items in the 2016 category. and you will need to go to page 3 for items in the 2015 and archive category.

If this is by design, I need there to option to hide the “Show All” category and set a default category to display.

Please advise

Hi,

Yes, as you noticed the filter navigation and the pagination don’t make sense when used at the same time.

Just wrote a custom function for you that removes the filter all link and filters the first item on the page load. Put the function to the end of the functions.php to apply. Here is the function https://gist.github.com/rtthemes/411d5dcd92e76666cf64d10b8ef1d280

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hi,

I have a problem with iframe youtube in this theme, this is the website: http://romind.stg.erka.ro/about-us/ on the bottom I have youtube embed and when play the video and make fullscreen the video is not visible corectly.

Thanks,

Hi,

Can you provide us a WP login via the form on our profile page https://themeforest.net/user/stmcan so we can check the issue? Thank you.

Hello, we can chose header style from 2 design in the header option, but how we can create a new header style design. JUST 2? Thank you.

Hi,

Yes, you have only those two options with logo position variations. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

I CAN’T SEEM TO DELETE MY COMMENT, SO PLEASE JUST DISREGARD…I FOUND WHERE IT’S HIDING.

Hi, I installed your theme ages ago, but had to wait until the client was ready to make a start on the site build.

Now when I go back to try and put content on the pages, the ‘edit’ page is blank…no template builder visible at all. :(

The site still shows content on the front end though?

I’ve updated the theme, wordpress, tried deactivating plugins…nothing seems to help.

What am I doing wrong please?

Hi, It’s great to hear you got it sorted out! If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hello, an update to woocommerce 3.3 files is it expected? thank you

Hi, It is updated today and compatible with WooCommerce 3.3.1.

Hi, I’m sorry, please ignore my reply. We have updated RT-Theme 19 not 18. This one will be updated soon.

Thank you very much for your answer :)

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