stmcan

stmcan supports this item

Supported

929 comments found.

slider gallery enlarge image (Lightbox) link broken in single-products-content page. Images that i upload on image gallery box can’t enlarge just only a featured image can enlarge. How i fix this issue.

I echo ”$rt_gallery_images” variables from rt_create_product_image_slider function.

It is just only first variable on this array is a image URL, others are the Post ID. that make Enlarge links broken issue.

Help me please.

Hi

Can you create a forum account with your purchase key and post the issue in our forum so we can get access to your website by logins for wp-admin and ftp and provide a solution. Thank you.

Are you sure you are using the latest version of the theme?

Best regards,
Theme support

Thank you, for your help.

I will re-post this issue on your forum after i got purchase key from my manager, who bought the theme.

I think it’s latest version of theme. Cause in wp-admin, Inside of menu Theme Update, it’s shown “Your theme is up to date” and changelog shown “RT-Theme 18 – v 1.9.7.1 – December 24, 2016”. But I also suspect of Version on left corner still was “Version 1.9.7”.

Is this latest version, right?

Best regards, Archawan

Hi Archawan

Nope the version 1.9.7.1 does not show as 1.9.7 in the admin area. The issues are fixed in 1.9.7.1 If not get back to us and maybe consult this on how to update the theme and what can go wrong why you are seeying the old version number

http://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/

Best regards,
Theme support

layerSlider require a purchase code. what to do?

Hi,

You don’t need it, we have purchased an extended license so you can use it without entering a purchase code. If you have any issues when updating, please follow this tutorial http://support-rt.com/forums/topic/layer-slider-update-issue/

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hi,

We also have a nice tutorial on this on our forum with some extra information http://support-rt.com/forums/topic/plugins-that-come-with-the-theme/

Best regards,
Theme support

Hi, after update to WordPress 4.7 in Styling Options the links do not work! When press >Info, >Global Style, >Top Links, etc. nothing happens! Use Version 1.9.7.1

I turned off all plugins still doesn’t working, it happens just in WordPress 4.7, on other site WordPress 4.6.1 running RT-Theme 18 Version 1.9.7 all working! I did downgrade wordpress working! So I think it conflict with some new script in wordpress 4.7!

sorry to trouble you, it works! I just delete rt-18 theme, then reinstall WordPress 4.7 > install rt-18 again! So everything is perfect! Thank you for trying and willing to help! Good luck!

I’m glad to hear that you have managed to resolve it. Please do not hesitate to ask if you have any further questions.

Best Regards

I have some issues with my theme. I have been using this on a client’s site for over a year now and suddenly the pages are blank

The main page and the Contact us page works but the about us page http://happylittlesleepers.com/about-us/

the http://happylittlesleepers.com/sleep-consultation/

the http://happylittlesleepers.com/testimonials/ and the

http://happylittlesleepers.com/philosophy/ pages are blank

It is so odd – because it worked previously and then boom is gone. I was on the phone with the hosting company and they checked everything from their end and it’s all good.

Can you please HELP ASAP -

Hello,

Actually, the content is there but something is blocking the scroll animations so they won’t appear when you scroll down. Please try to disable your plugins one by one to find which of them causing the issue, especially the caching plugin.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Hi

It looks like that you are using a old customized version of the theme. Please update to the latest version and use it as it comes out of the box with no hardcoded modifications. If it works then redo your customizations one by one to the new core files. Do not copy back old customzed files as they could have been changed in the update.

You also have css loading error in your website for a css file. ttp://happylittlesleepers.com/wp-content/plugins/all-in-one-event-calendar/cache/658e4933_ai1ec_parsed_css.css

If you have any further questions please create a account at our forum with your purchase key and start a topic on this on our forum.

http://support-rt.com

How to update the theme is also explained on our forum. http://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/

http://support-rt.com/forums/topic/updating-the-rt-themes/

Best regards,
Theme support

Hello! I am interested in how you can make a similar slider in the subject. For example option 3. To the effects were the same and animation? What you need to do for this? I would be grateful for your response. Maybe there is a ready template. I do not see how to install?

Hello,

Yes, we have templates and import files for the demo contents. You can find some of them in the theme package and our support forums.

Hello! I purchase a template now but the main page does not show any content we hope to solve the problem urgently … my site is http://nahdahospital.com/

Hi

Please create a thread on our forum using your theme purchase id and post the issue in there.

Then in the second reply to you own thread reply in private mode with the wp-admin logins and ftp logins.

To reply in private mode checkout this image. It will explain howto do so.

http://i.imgur.com/wkcmO2H.jpg

Thank you.

Best regards,
Theme support

Hi I like the theme a lot, got a question I want to create a section on a page that is full with, going all the way across the monitor( like the AMAZING THEME FEATURES you have in your demo). I select full with page template however the selection is only 1040 pixel with.

Thanks

Hi

The default full width template is not full width. It is a template without a sidebar going fullwidth within the 1080px.

You can use a custom template you create in the template builder and set a content row in that template to 100% full width.

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com Please consult the build in setup assistant for more details on the template builder or any other subject you need more information on as we did a fairly good job on writing out the help for this theme. http://i.imgur.com/ckDQl52.jpg

Best regards,
Theme support

Got Another question, a concern regarding using templates to build a page, does this affect seo? is there a way to copy the template content and paste it on a page?

Hi

We have a thread in our forum on this

http://support-rt.com/forums/topic/yoast-plug-in-compatible-with-theme/ http://support-rt.com/forums/topic/rt-18-templates-and-seo-yoast/

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

Thank you for your response, one more thing I lost my admin bar and it’s check in my profile, any ideas

Hello i have this issue on my default blog template. “http://support-rt.com/forums/topic/instead-of-continue-reading/” But i dont know how to edit my theme neither wich code should i add because in the forum on the message from “Neo” “May 13, 2015 at 3:26 pm #70653 REPLY

neo: Hi The author came up with a solution. Add these to your functions.php Undo all changes to the search.php and remove all previous given code from the function.php” He leaves two block of codes but i dont know if i have to add both or even if thats updated because that post is 2 years old.

2. Also i would like to show “Read More” or a different message. Where can i edit that?. 3. I have a small issue with my default Blog template. The pagination is not working, IS showing but going nowhere when i click it. The pagination in categories is working but in Blog (default blog template) is not. Is there a way to not have pagination but instead a “Load More” like infinite blogs in the same page without an external 3rd party plugin?

4. What can i do to have the images of my blog posts in the default blog template to be linkeable to the content of the post, instead of to enlarge the picture. I like the enlarge inside the blog but outside the blog in the listing i would like to have the whole picture to be linkeable.

5. Several of my blogposts have videos, but when i put instead of “standar” i put “video” in post format, the video is not showing on the page of the “default blog template”, and i would like to have my videos displayed on that page with the excerpt text below and the “Read More” button below.

Thanks, i hope to receive some instructions.

Hi

1) You can edit the theme functions.php using a ftp program like winscp or filezilla and add he code as suggested.

2) The read more can be changed using po edit to translate the theme strings. The tutorial is in our forum in teh forum tutorials section

3) We dont have load more in rt18. Pagination works fine when you use a static homepage or static blog page with a blog module in the template of that page. You can only have one module in each template with pagination enabled per page.

4) It is explained in various threads in the rttheme 18 section of our forum how to get this. Please consulte the two most recent pages in the rttheme 18 section of our forum. The answer to your thread is in there.

5) You can see it working here http://rttheme18.demo-rt.com/blog/page/2/

I dont know what you did or set that it does not work.

Can you use the forum to post your issues and provide urls to the according to you not working items? Thank you.

http://support-rt.com

Best regards,
Theme support

by
by
by
by
by
by