Hi there,

Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

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Hi there,

In Appearance > Widgets > SIde Area you will see that the logo is added in form of an html image tag, so please remove it or replace the URL to your own.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thanks so much!

HI there,

Glad we could help! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please note that Slider Revolution and WPBakery do come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Great thanks!

Hi there,

Glad we could help!

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Hi there,

Thanks for taking an interest! Unfortunately we do not have any testing environment of the demo website. You can always check our theme documentation to be able to get a better grip on how the theme functions and what possibilities you do have with it as well as you can always ask any questions here and we’d be happy to answer them.

Thanks.

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Hi there,

Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team can check this on your end.

Thanks.

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Hi,

Thanks for taking an interest!

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. If you need an immediate update of any bundled plugin, our support staff will be more than happy to provide you with those.

Support Edge Portfolio part of Qode Interactive

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Hi there,

Thanks for taking an interest! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding and let us know if you have any additional questions.

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Hi there, Thanks for taking an interest! We do have our shortcode for pricing tables https://eldritch.qodeinteractive.com/elements/comparison-pricing-tables/ As well as every shortcode that is included within our theme is presented on our demo website under Elements.

Otherwise no table plugin is included within our theme and we can’t really guaranty compatibility with any as it has not been tested with our theme but you are always open to try this on your end.

Do let us know if you have any additional questions anytime.

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Hi there,

You will find the Header options in our Edge Options > Header.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

There is not option to have your header menu divided as in your example. In Edge Options > Header you will find possible layouts for the header which you can set on your end. The Centered header layout is the closest you can get to that appearance within our themes options, which you already do use.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for your kind words! We are glad you like our theme!

As for the images you should know that the do come under copyright and that you will need a license for them in order to be able to use them on your end. You can read more about it here.

Please note that we can say that the theme is compatible with the latest version of WordPress as well as it will be added in the theme’s changelog once the update is out.

Due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

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https://edge.ticksy.com/submit/ doesn’t work

Hi there,

We switched to a different platform.

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

Unfortunately, no. This is a dynamic page, and it doesn’t exist in the content.

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Is there a fix for this, or is there a solution for this issue?

Hi there,

There is no fix because this is not an issue, the search page options can be found in Theme Options >> Search. Customizing it further would require additional coding, but we are not in a position to offer this. In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: – http://studio.envato.com

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will investigate.

Support Edge Portfolio part of Qode Interactive

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.

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I want to install “blog demo”- how to do this?

Hi there,

Thank you for reaching us!

Demo import module is located in Edge Options > Import https://prnt.sc/qrc763, and in case that you are not seeing Edge Options, make sure that you activate the Edge Core plugin.

Here’s our article on how to perform one-click demo import:

https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.

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Hi there,

Thank you for the purchase

We are glad to hear that you managed to fix this.

Check out our article on how to install a theme via WordPress:

https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002604097-How-To-Install-A-Theme-Via-WordPress-
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.

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Hi there,

Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328637-What-To-Do-If-Your-Sliders-Are-Missing-After-Importing-The-Demo

If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.

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Good afternoon, how are you?

I would like to know which images of the theme demo I can use in my game.

It’s a bit frustrating to have extra charges on a purchase, but I imagine most images except ecommerce products and videos should be included, am I right?

Hi again,

Please, note we bought most of images we are using on our demo sites on Shutterstock service.

Unfortunately, we do not own copyrights for these images and we cannot sell them. You’ll of course get all images after demo import process on your installation, but if you want to use them on your live website you’ll have to purchase them from Shutterstock: http://www.shutterstock.com/

If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.

Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.

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Hi there,

Thank you for taking interest in our theme!

Unfortunately, our themes do not support RTL. Which means that our dynamic custom shortcodes won’t be working well.

If there’s anything else, feel free to ask!

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Hi there,

Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002330498-How-To-Solve-The-Technical-Difficulties-or-WordPress-White-Screen-Of-Death-Or-HTTP-ERROR-500 About your problem with submitting a request, please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center

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