68 comments found.
I emailed the address in the documentation but no one has replied. How can i get all the templates to install. The Demo had some great templates or pages like Team Members.
Thank you Tim tim@localfirstseo.comalso when you create a new page and you want to use a template, that not working either Thanks
If you experience any issues or need support , please update your question here: email
We can check your info and we can solved your issue together with you.
is your theme compatible with Visual Composer?
Yes it is!
hi i have fresh intall of this theme and i am getting this error, Warning: Declaration of SplitMenuWalker::walk($elements, $max_depth) should be compatible with Walker::walk($elements, $max_depth, ...$args) in /home/customer/www/newdawntherapy-kw.com/public_html/wp-content/themes/mentis/inc/mega-menu/split-menu.php on line 0 i tried to get support it says invalid purchase code
If you experience any issues or need support , please update your question here: email
We can check your info and we can solved your issue together with you.
Hello, I need to change the pictures in the ‘services’. Someone can help me to understand how to do? Thanks!
Hi,
I tried to use your support forum but your sistem returns me invalid code.
How can I remove the Page Title & BC in Team CPT?
Thank you.
Dear seopirates
No availabe option for this request, but the simple way is to use CSS code. For example:
body.single-team div#page-title { display: none; }
Hope this helps!
In case of any necessary please send us an email to email
We can check your info and we can solved your issue together with you.
Why can’t i see image sizes on all images?
I want to change a image but can’t see the size.
example: I would like to change images “signatur” and make my own signatur, but i don’t know what size.
You can check Dimensions of image in Media->Library->Details. See this below screenshot for ex:
https://prnt.sc/su36lgRegards
That is what i used to do, but it is not showing
I only got File name, File type, Uploaded and File size.
Could you please update your question here: Open Ticket or email
We can check your info and we can solved your issue together with you.
Hello,
I can’t see the “Install Demo” link under my “Tools” and I can’t find the .xml file to import manualy.
I tried to create a ticket, however, when I enter my purchase code and click submit, it appears Invalid code.
Any ideas?
Hello,
Could you please follow document bellow one click to install sample data . if you cant figured out, Could you please submit here get free setup
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Thanks for your prompt response.
I’ve got issues with your demo installation, taking me hours to get nowhere. Also your online support says ‘ERROR: Your topic cannot be created at this time.’ when I try to submit a ticket.
Hi
You can use mail channel or chats script support too
Thanks
How can I remove Breadcrumbs from SingleTeam, Single Services or Single Gallery? ..at all how can I remove Breadcrumbs from everywhere?
Why I coudn’t see services: https://speechtherapy.bg/services/ ? It stays at loading
Hi,
Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
I think you guys have some error on the theme you are presenting, is the same issue on the new installation if we would purchase the theme?
Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/spyropre/public_html/demo.spyropress.com/themeforest/mentis/wp-includes/functions.php on line 4344
Hello, following an update of Wordpress, I can no longer access the back-end. I have these messages:
https://hypnose-moselle.fr/wp-admin/ Warning: Declaration of SplitMenuWalker::walk($elements, $max_depth) should be compatible with Walker::walk($elements, $max_depth, ...$args) in /homepages/27/d348197835/htdocs/siteV2/wp-content/themes/mentis/inc/mega-menu/split-menu.php on line 73Warning: Cannot modify header information – headers already sent by (output started at /homepages/27/d348197835/htdocs/siteV2/wp-content/themes/mentis/inc/mega-menu/split-menu.php:73) in /homepages/27/d348197835/htdocs/siteV2/wp-includes/pluggable.php on line 1265
Warning: Cannot modify header information – headers already sent by (output started at /homepages/27/d348197835/htdocs/siteV2/wp-content/themes/mentis/inc/mega-menu/split-menu.php:73) in /homepages/27/d348197835/htdocs/siteV2/wp-includes/pluggable.php on line 1268
There is a problem with “mega-menu”. Thank you in advance for helping me find my site.
Hello, after 15 days of waiting, I send you my request again. The problem is still present: no possibility of access to the back office after the last Wordpress update. Is the author of the theme still active ???
It is shameful ! No one to answer! How is this theme still on sale without anyone providing support!
Hi,
Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Hello, I am unable to access the forums on Spyropress for several days now in order to access support for this WP theme. Every time I try to upload a response to the forum, or create a new ticket, I receive the message “ERROR: Your reply cannot be created at this time.” :cry: please advise!
I was interesting on buying your template but seems you were having some security issues. I tried to buy it but still seems there is a security issue with it?
Hi
All was cleaned, issue from revoslider. we have updated it
Thanks for your submission
Best regards Untheme!
Are you sure, because now the Live Preview is not loading, I get the error: demo.spyropress.com took too long to respond.
Also when I go to the Item Support Link you have I get the following error as well: This site can’t be reachedspyropress.com took too long to respond. Search Google for spyropress forums ERR_CONNECTION_TIMED_OUT
Hi
I am clean and moving server, it should be 24 hours working to moving
Thanks for your understanding
While trying to install the EF4-Framework from your server http://spyropress.com/plugins/ef4-framework-v2.1.0.zip… I get the error: Download failed. cURL error 28: Connection timed out after 10002 milliseconds. Any ideas?
The same issue with the Visual Composer, News Twitter, Ef3 Import and Export, Flex Appointment pro, and for the flickr badges it just saids , something went wrong with the API.
I tried to access your help link but is not working so I am trying to get some help in here. Thank you.
Hi please use email support, We are moving server. site offnice in some hours
Thanks for your understanding
What email should I used to get support? I was able to installed the plugins now, expect the flickr Badges, I get an error: Something went wrong with the plugin API. Also your support link on the support page still has a malicious redirect which the antivirus is blocking, which brings me to my next question. You mention on an email that the security issue was caused by Slider Revolution, so I wonder if i will have any issues with the version 5.4.8 ? and if so will it be a way to update it?
Thank you, Your customer.
I send you a couple of emails but I am not getting a response. I am also having some issues uploading background images to the slider. Some background images load and some don’t. I figure it was the images that come with the theme don’t work but then I licence my own image and then upload it and still is not showing up on the slider. Is the theme blocking some images that are similar to the style of those in the theme???? Need help.
Hi,
Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
I already send you a couple of emails but they are not been answer. And your website to Open a Ticket is infected with malware so I can’t go to the site to open a ticket. Only time I get some kind of answer is when I posted in here. Any suggestions ???
I opened 5 different tickets with a multitude of issues on this theme and haven’t got a single response. I can’t even edit anything on the theme. How do I go by getting a refund?
Every time I try to enter the front end of WPBakarey on a page it gets frozen and I just get a blank screen. Yes!! I have re-installed the WPBakarey and still getting frozen, making the theme usable. I have already requested a refund because the numerous issues with your template and I am waiting to hear back from you.
Hi
Could you please continue with our supporter at support channel
best regards
I tried to get some support on your channel but most questions I had were answered by requesting credentials to the login, and I explained that we have sensitive customer data that can’t be shared. I though the forum was to get answers but all I got were more questions. I read in here that somebody else had the same issue I a having with your template; which the inability of saving anything on the template which makes it useless for me. I requested a refund and never heard back from you for more than five days, so I raised the issue with Evanto so they can resolve it. Thanks.
Refund processed!
Thank you!
Hi, I purchased this theme. I wanted to know how to access WPBakery Page Builder (Visual Composer)? The credentials provided are no longer working. Or what is the way to do it?
Hi,
Since we bought an extended license for Visual Composer, we can’t give you the purchase code of this plugin because of policy and terms of Theme Forest. We update the plugin via theme updates and you will receive the latest version of this plugin with future theme update, so please wait future theme release.
You don’t need to activate it with license key, it’s functional without it. We are not allowed to share our extended license key.
You only delete and reinstall new plugins ( admin panel ). Plugins auto update to latest version
Support Team !
Hi there, demo install won’t go beyond 40% and I’ve tried more than once. Please help.
Hello,
Could you please follow document bellow one click to install sample data . if you cant figured out, Could you please submit here get free setup
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Hi
which wordpress plugin has used in this theme for appointment?
Hi
This is plugin Appointment Pro, It attached our theme
Thanks
My website is live, but I am seeing a lot of alignment issues in Safari in the navigation, footer, and contact forms. The side bar in the blog is not showing up. Also, the phone number in the footer is not showing up on mobile. I am seeing these issues on multiple devices, but it seems to only be in the Safari browser.
Hi,
Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Is the appointments booking feature included?
Hi
Yes our theme supported Booking appointment
example http://demo.spyropress.com/themeforest/medix/appointment/
That is appoinment plugin ( include theme )
Thanks
Thinking of buying. Can you specify different services and can users book appointments for a specific services? Also once a service is booked can a user continue in an uninterrupted process to pay online for that service?
Hi
Maybe you can use pricing for pay online for that service, to shop area, where clients can buy services online
Thanks
