16332 comments found.
Hi, We are using a custom payment gateway, and they have an extension for OpenCart, we have successfully installed this extension, we can see it in payments and it is active, but it does not appear in front-end in checkout page.
Please help me to fix this issue
Thank you
Hi, please make sure everything works fine when using the default Opencart checkout first and then please file a ticket on our support page if you need further assistance.
Best Regards.
Hi,
I am happy with this theme forever, only thing I am missing in Journal is
1. Change Theme by selecting it instead exporting from demo and importing along with if multistore we can select theme for each store, this is possible so stop saying its not.
.
2. Add To Cart button switcher or allows to select its behaviour which is not available but I am sure you guys can do instead of buying extension which even are useless, everybody need to change add to cart to Call or Ask on Whatsapp, I know buy now can be used but if this functionality is considerable, please arrange if in any case.
3. An close to Amazon Style theme as Demo 12.
So far 5 START the best and the beautiful world with Journal III
Hi, thank you for your feedback but unfortunately we can’t say those are possible to be implemented at this stage. We’ll keep in mind all suggestions from our customers, but can’t promise anything unfortunately.
Best Regards.
Hi, we haven’t seen that before and there’s no reason why that would happen. This is not happening in our local testing, please provide a link to that page where we can see that.
Best Regards.
Hi, I have a problem with the php version. I am using OC3.0.3.3 with J2.16.8 (I want J2 because I use it well and I feel much more comfortable with it). Version 3 is really complicated for me. Site online PHP 7.0.15
What I do is .. download the site to modify it in xampp, but if xampp has the high version of php 7.4 or 7.3….. the product boxes looks like they lose the style .. format. that happens to me in “latest” and other places … each product page changes the order … the specifications that I originally have to the right of the images..appears below .. without style..etc BUT if I use xampp with the version equal to that of the server 7.0.15..and I put the copy of my oc3.0.3.3 with j2.16.8 right away everything works fine. I clarify that if I activate the default theme of oc, it works fine. I assume it’s just journal issue.
J2 is compatible with newest PHP versions?
I have cleared cache from images, also journal-cache, modifications.
I am afraid that if at some point the server decides to force the change of php the site will no longer work.
Anything else?
Hi, Journal 2 has been discontinued and no updates will be released, however, it should work with PHP 7.3, just download the theme again from here because it contains some fixes over the latest J2 version downloaded from Themeforest.
Best Regards.
Dear Team, I am using demo1 for setting the store settings, I want to know can it be possible in menu bar under FULLWIDTH, where Category(FASHION,ELECTRONICS,BAGS) and under this respective subcategories are shown, can I select respective subcategories instead of all (which is limit by number), or any other option where i can select sub categories of my choice instead of all subcategories under Category.
Hi, not sure we fully understand, can you please post some screenshots? Thanks.
That is not possible with the Catalog module, unfortunately.
However, you can use the Links Menu module, which is a general text links module, and each item can be custom so you would build multiple such modules, each with a selection of subcategories, like this: https://cln.sh/bZqfhg
Best Regards.
I look like a fool when you look from there, I tried many times I renewed it
Hi, you can send us a private message via the contact form on our profile page with access to your setup and we’ll look into it, but surely there’s a step missing somewhere in the update process.
Best Regards.
Hi I want to put a tracking code in the header. which file I have to edit I’m using journal 3 on opencart 2.3.0.2 classic desktop header and mobile header 1 thank you very much
Hello, why the reply still says “This comment is currently being reviewed.”
No idea, it appears you’ve clicked on the flag icon. Here it is again:
You can place the code in Journal > System > Settings > Custom Code > Header, there’s no need to manually place the code in theme files.
J. 3.1.4 and oc 3.0.3.2, the filter (on category pages) would preferably be better on top and should be allowed weather to be sticky (with page scroll) or not, the offset does not work on Y (under Mobile filter section in the filter module). Also it would be great for a button “Apply Filter” rather then clicking each filter and then having to close the wrapper to actually see the filters are applied (this is suggested by almost all clients).
Hi, unfortunately the filter cannot be spread horizontally at this stage, only in the side column on desktop and in the off canvas wrapper on mobile.
As for the “Apply Filter” button that is not usually advised since filters are dynamic and may be dependent on one another and upon selecting one, others may disappear products may not be available under certain selections.
Best Regards.
Hi, how can i display html in my attributes? i have an attribute named: technical and we put UL unorganised list tag in that attribute.. but on the website it is displayed as text instead of showing it as list… how can i make it so that it renders html instead of simple text.
Hi, this may not be something theme related, please make sure everything works fine with the default Opencart theme first then file a ticket on our support page if you need further assistance.
Best Regards.
My site is not opening. I cannot login to your account.
Journal Theme Installation Error Make sure you have refreshed Opencart Modifications.
I cannot create a support request
I can’t use my licensed theme, why don’t you answer me, suddenly the site was closed and only your name is written this is unfair
Hi, you don’t have valid support and that is required to file tickets and get support. Your issue is not theme related, you may have interference from other mods or have not properly installed the theme.
If you see that error it means you’ve missed a crucial installation or update step like refreshing the modifications as seen below:
If for some reason you still cannot refresh your modifications send us a private message via the contact form on our profile page.
Best Regards.
this is how it happened in the last update default works in theme
Again, you don’t have Journal activated because you haven’t cleared the modifications, please follow the docs step by step for Journal 3 update: https://docs.journal-theme.com/docs/update/
I look like a fool when you look from there, I tried many times I renewed it
You can send us a private message via the contact form on our profile page with access to your setup and we’ll look into it, but surely there’s a step missing somewhere.
Is there an update for the template soon ??
- Because there is a big problem
-
In the direction of the Arabic language RTL
Hi, there shall be in due time, however you should show us what you are referring to, please send a link with details, or some screenshots so we can replicate it. You can file a ticket on our support page and consult with our developers or send us a private message via the contact form on our profile page.
Best Regards.
Any idea how to change items per row (9 by default) for manufacturer page?
Hi, the listing of that page should be controlled from the global product list option in Journal > Skins > Edit > Product Listing > Products per Row… or otherwise show us a screenshot or link to what you’re referring to.
Best Regards.
This is Products per Row in Product Listing – https://prnt.sc/um8obh . This is manufacturer page – https://prnt.sc/um8opw .
I see, unfortunately there aren’t options for those. A manufacturer page can also be a product grid, once you click on one, like this: https://cln.sh/xBvLxS
We’ll look into adding an option in the future though.
Best Regards.
Hey!
It is possible to bulk upload images to a gallery module? We have 2-300 image / gallery and verry annoying to add them one by one…. Every time add a new item, open the file browser, select the file etc.. it’s not a good solution for a gallery.
Hi, unfortunately we don’t have a way for that at this time as the current image picker/uploader doesn’t support bulk selection.
Best Regards.
Hey, Guys!
1.How can I create a callback widget using your contact-form module (which is included in the Journal) and popup?
2.And, what about the full callback module? It’s highly important for e-commerce.
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Hi, I just downloaded your amazing theme for my shop. To import demo content it is required to enter the ThemeForest User and the Purchase Code fields. But these fields do not exist on my copy. Please help me to run my site. The ticket number is: 48426 Thank you.
Hi, our developers will reply to your ticket within 24h. However, the purchase code is to be used in our demo admins when demos are exported, not in your admin. See the video here https://docs.journal-theme.com/docs/demos/demo/
Best Regards.
Hi, I would like to paste HTML code into journal 3 blog post content, I am not a developer, I just got the code by using WYSIWYG email newsletter builder, but the content is not responsive and cropped after pasting to the blog post page description box.
Could you advise where can I adjust it?
Many thanks.
Hi, you can’t adjust custom HTML with inline CSS except from that code itself. You need to be familiar with code or consult with a developer as it’s not something that can be easily undertaken without experience.
Best Regards.
Hi guys
Some body is giving your theme away for free on the OC market place
Can I send you the link in pm? If I post it here others may snap it for free.
Hi, sure you can just send us a private message via the contact form on our profile page.
Thank you.
is it possible to register and login via Mobile or email instead of required Email option? Im already using one license of Journal, need another one with register option via Mobile number.
Hi, there is no option in Opencart to register by phone unfortunately, and we don’t modify the account process, we work with native Opencart login and register system.
Best Regards.
Journal 3 has no h2 tags on product description. How can I insert h2 tags? I’m using version 3.0.4.0
Hi, that’s not something related to Journal, you can structure your product description with any HTML tags in Opencart > Catalog > Products > ...
Whatever structure you have in each product description will get rendered in the page.
Best Regards.
OK, thank you!
how to activate one-page checkout? or where are the settings for onepage checkout?
Hi, please look in Journal > Skins > Edit > Checkout…
Best Regards.