Hi.,

Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.

Thank you, we look forward to helping you!

For instance, I love the TRAININGS page…all fo the elements that are on it. But I don’t want to use all of those elements, but I don’t want to delete them because I may want to copy/paste some of those onto other pages. So can I make a DUPLICATE of the original TRAININGS page and then keep it and then edit the one for my site. Can I DUPLICATE a page and keep it the way it is and then edit the copy….

Hi.,

Thank you for contacting us.

This is actually placed inside the text widget and you can edit it by going to Appearance > Widgets > Footer Widget and more

Please refer : http://recordit.co/CX4L4XC65F

Thank you, we look forward to helping you!

Thanks so much.

Thank you, we look forward to helping you!

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

Thank you, I just emailed you with the credentials!

Hi.,

Thank you for contacting us.

You forgot to send the WordPress Login deails . Send the User Name / Password as well.

Note : When you import Demo Conent, all the existing content of your website will be lost and replaced with the new data. We recommend using this option for new WordPress installations only.

Oh I see – Is there anyway I can import the first page content without loosing my older posts/ content?

Hi.,

Please check your mail., We send demo XML and Demo Slider to your mail.

Please refer : http://docs.wedesignthemes.com/dt_articles/import-wordpress-xml-contents/

I gave you access to the website and the hosting in a personal message.

Thank you for your good support!

Hi.,

Please wait for our theme updates. We will fix this and update our theme with in two days.

Regards., DesignThemes Support.

Hi as we have just seen, other parts of the website don’t work anymore, too. I hope for the update. Thanks a lot!

Hi.,

WordPress 5.5 update caused a temporary compatibility issue.

We have fixed WordPress 5.5 issue in our updated latest version, so kindly update the theme and check out the issue .

Kindly refer this link for how to update the theme

We apologize for the inconvenience caused by this issue.

Thank you very much. Without any problems the update was also possible via theme overview and fixed all errors. Great job! many greetings

... me again. Its not possible to change totop-icon with your guess (”#toTop { background: url(../images/icon1.png) no-repeat right bottom; }”. Am I forced to use editors like mircothemer to change this? Thank you.

Hi.,

Edit your page content and remove animation from Row settings https://prnt.sc/ttrfdm

RATINGS!!

Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:

Refer : http://recordit.co/YqdTBuEJRm

Waiting to see your 5 stars rating. Thanks in advance

Regards., DesignThemes Support.

Hi.,

Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

1) and 2 ) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

Our theme is fully compatible with Visual Composer plugin.

3) Sorry our Dance Studio theme is not compatible with Elementor Pro plugin.

Dear Envato support team,

Thanks a lot for your answer. I bought the following tempalte “Dance Studio” from you: https://preview.themeforest.net/item/dance-studio-wordpress-theme/full_screen_preview/20555996?_ga=2.76976085.1182964857.1589966366-593700834.1589966270

I have 5 questions:

1. I use the “Slider Revolution” - Standard settings from the template sliders - The menu color “white” fits the first 2 sliders, the menu color is not “black” for the other 2 sliders – see screenshot:

Where do I set the menu color in the Revolution Slider?

2. Standard template element “Counting Number” - Standard settings used - after approx. 3 seconds there is an animation when scrolling which changes the text to “NaN …”! – i have also screenshot for you …

How can I switch off the animation in the settings?

3. Social media icon with links - How can I set an external link to a social channel in the code of the footer? - i have also a screenshot for you … - i have also a screenshot with the previous code

- a code for external links (but it doesn’t work for me in combination …): YouTube

Can you please send me a “code example for 2 social media channels”?

4. How can I change the “course icon” in the Footer?

5. Where can I change / remove the “Dance Woman – Icon” that appears when I scroll down the website !?

Hi.,

1) to 3) Your screenshots are missing. So please send your screenshots to support@wedesignthemes.com

4) Go to Dashboard / Appearance / Widgets and refer this – https://prnt.sc/t0j3cu you can customize the icons here

5) Get into wp-content/themes/dance/images/ replace image with same name – icon1.png

Regards., DesignThemes Support.

Good Morning,

I deleted the “icon1.png” file. Unfortunately, the file still appears on the website.

Domain: https://gala-showact.de

Thank you for the great help! 

Best Regards, Marco Nemetschek

Hi.,

Can you please tell me which section icon?

“icon1.png”

Hi.,

Hi,

I deleted the icon in 2 places:

1. here: gala-showact.de > public_html > wp-content > uploads > 2017 > 07

2. and here: gala-showact.de > public_html > wp-content > themes > dance > images

But unfortunately the icon is still jumping around? What else do I have to adjust?

Thanks for your god support.

Hi!.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

Thanks, also i have a problem with classes pages, when i get in i see only shortcodes instead of the design. i am mailing the credentials to you now!

Also can i still work on the theme while you fix it or should i stop? because we already made a lot of changes already and i dont want to loose that.

Hi.,

1) https://prnt.sc/sf3tju – Is this your issue in the footer.

If yes, We have fixed that https://prnt.sc/sf3vd9 . Please check it. Also while updating our theme we will fix this issue.

Sorry for the inconvenience..

2) Can you please send the page link of your issue. We will help you.

Regards., DesignThemes Support.

check this page <url of website>/dt_class/american-rhythm/

when i click Edit Class on the admin menu bar on top i see only code like: [vc_row full_width

also please check blog articles, not showing bakery editor as well.

any news! thank you for your excellent support till now!!

Unfortunatelly bakery dont work in pages as well, can you please have a look since i cant do anything anymore in the template! thank you

Hi dmakris.,

1) The visual composer page builder needs to be enabled to custom post from the role manager option. Now we have enabled it as shown in this screenshot https://prnt.sc/sfwg3v Please check the classes section now.

2) We have checked the pages section and visual composer is working fine in it. Please have a look.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

all good thank you, great support!

Hi.,

Many thanks for the fantastic review and for taking the time to share your experience with us. Glad that you are satisfied with the theme.

Best regards!

DesignThemes Support.

What do you propose for multilanguage plugin for you theme? thank you

Hi.,

Thank you for contacting us.

Yes , you can create multilingual site using WPML plugin .

Ref : http://support.wedesignthemes.com/knowledge-base/how-to-setup-wpml-for-multi-language-site/

Note : Our theme is compatible with WPML plugin , but you have to purchase it separately .

thank you

Thank you, we look forward to help you!!..

Hello again, i have installed WPML plugin but when try to translate i dont get the slider revolution slides in the translated page. Can you be on any help?

thank you for your excellent support till now!