188 comments found.
it’s possible to add a column in footer? i need 4 columns
Hi,
Footer only has 3 columns.
Hi isn’t there a setting to remove the paragraph hyphenation? I thought I did this before.
Hi,
Please go to Customize > Addition Css section to add the code lines below to disable text’s hyphennation format:p {
word-break: break-word !important;
-webkit-hyphens: none;
hyphens: none;}
The zip files in my download area for the theme seem to be damaged. Cant unzip the files.
Please write an email to zookadotio@gmail.com – I’ll send you the link.
I have downloaded theme files from themeforest.net. All zip files are broken/correpted except tm-builder-1.7.7.zip and plugins.zip. also PDF document (tm-builder-doc.pdf) is corrupted.
Also some of the slider image not uploading during demo content import.
Please view ticket #9170 for purchase code and screenshots
https://prnt.sc/ua7f9w https://prnt.sc/ua7fl7We are checking your site right now. Thanks for your patience.
Still child theme not installed also not provided the working tm-builder-doc.pdf file
Ok what about child theme? http://prnt.sc/ubklj2
also why not replying to tickets? ticket #9170
Please follow up your ticket.
I can’t open documentation for the theme. Can you send me a link with documentation ?
Hello please reply to ticket #9170 Theme zip files broken
I have downloaded theme files from themeforest.net. All zip files are broken/correpted except tm-builder-1.7.7.zip and plugins.zip. also PDF document corrupted. Not able to upload.
Also some of the slider image not uploading during demo content import.
Please view ticket #9170 for purchase code and screenshots
Hi,
Please provide your purchase code to the ticket, then we can recheck. Recently, we cannot see “purchase badge” go with your account.
Regards,
ZK
But I have mentioned it Please view ticket #9170 for purchase code and screenshots
Also there were no reply to the submitted ticket after 48hrs Thats why posted here.
Sorry for the late response. We are working on this.
Please respond to the ticket. Waiting for two days for a response.
Please check your ticket now.
Hey guys, I think you need to update the plugins in the theme as the update of WP 5.5 has caused some issues. I have installed the Enable Jquery Migrate plugin to fix for time being.
Various issues: WP Bakery does not work on the backend, Weird – cannot copy and paste issues and media button not working.
Also: https://www.themepunch.com/faq/wordpress-5-5-important-update-information/
Cheers
Hi,
We will update this week. Thanks for your comment.
Hello, I bought your Building and Construction theme but I’m not able to import the demo content with TM Builder or documentation provided and I would need to have the website like your demo. Any help?
error_log file is filling with lots of error related to kirki. A sample of errors are listed below:
PHP Notice: Undefined index: settings in /wp-content/themes/tm-builder/core/customizer/kirki/core/class-kirki-field.php on line 233 PHP Notice: Kirki_Field::__construct was called incorrectly. Typo found in field – setting instead of settings. Please see Debugging in WordPress for more information. (This message was added in version 3.0.10.) in /wp-includes/functions.php on line 5167 PHP Notice: Kirki_Field::set_output was called incorrectly. “output” invalid format in field post_bg_image. The “output” argument should be defined as an array of arrays. Please see Debugging in WordPress for more information. (This message was added in version 3.0.10.) in /wp-includes/functions.php on line 5167
Hello,
That is just warning message of php structure. Don’t worry, it does not effect on theme functions. If it display on front page, you can hide it by turn debug off. The following code, inserted in your wp-config.php file.
define( 'WP_DEBUG', false ); @ini_set( 'display_errors', 0 );
I am working on a project and have to enable the debug.log. However, it is filled with these errors. I’ve already fixed these errors after spending few hours. But it requires editing the theme core files. All of my such changes will be lost with the new version release.
It would be great if you fix these errors to avoid the log bombardment with unnecessary entries.
Thank you.
Recently, you should do all customizations in child-theme file, then when update the site, you will not lose anything.
Hello, I just purchased your theme and installed/activated plugins.
I keep receiving a message to register my copy of WP Bakery, however, I cannot. I even purchased a separate license from WP Bakery, but I can’t even activate the license with the theme installed. How do I fix this?
Hi,
You can ignore the notification of activating WPBakery. If you have already owned the license, you can contact WPBakery author for activating: https://codecanyon.net/user/wpbakery
Hi looking to purchase this, are google fonts compatible? Thanks
Hi,
Thanks for your comment. And, yes, our theme support Google fonts.
Hi, I’m having to redo my website so and I’m facing a lot of the same issues mentioned above. I don’t really need support for this theme, I just need a theme that allows you to install dummy data and api’s working for plugin installs because these also do not work?
No problem, please open a support request here: https://zooika.freshdesk.com – you don’t need to renew support package.
Hi, I have just purchased your theme but your demo data doesn not import. I have submitted a support ticket – please can you respond as soon as possible as I need to get the website created ASAP. Thank you.
Hi,
No problem. I’m checking the ticket now.
I am an express wordpress theme installation provider on envato studio. Today I was assigned to install this theme on a buyers website. But while installing the theme. I found that some of the plugins which are used inside this theme. Are no longer exists on wordpress.org plugin repository. Plugins not available are “Projects by woothemes” and “Testimonials by woothemes”
For these two missing plugins do you provided any alternative plugin option???
Nice looking theme. But your demo page has a trojan virus attached to it, FYI.
Thank you so much. I’m fixing it now.
Worst theme support ever.
Purchased this theme a week ago and still not able to use it.
First of all, you can’t install all the plugins. It gives you a weird error. After you open a support ticket in their forum they provide you with the required plugins.
After that you can’t install the demo content because of missing files on their server. After 3 days they playing useless ping-pong with the support (with credentials to my website and everything they requested, the theme still can’t install the demo content.
If they don’t manage to install the demo content today, i will request a refund. This is plain theft.
Hi,
Sorry for any issue you’ve met. I saw that the issue is fixed: http://support.zooka.io/a/tickets/8507
If still have any question, please contact my support team via this channel.
Regards,
ZK
Actually it is not fixed. They were unable to fix the automated demo-content import, so they did it manually. What if i want to install this theme again? What if i mess something up? How am i going to re-install my demo content?
I learned my lesson, no more themes from you guys.
Have fun selling a product that doesn’t work!
Please check your ticket. With all customer’s requests, we will check and fix. If it needed the update, we will do it.
Hello, I have the next problem: Error importing demo content on TM Builder Child Import page ERROR http_404: Could not download demo media package. https://prnt.sc/qx93at Direct link doesn’t work too
Hi,
Please open a support request here: https://zooka.freshdesk.com – our support team can help you. Don’t forget to provide WordPress admin’s credentials.
Regards,
ZK
Is this theme still being actively maintained? Just wondering since it hasn’t been updated in 9 months.
I see, we are going to update this theme this week.
Hi there,
I have a client how bought the theme and ask me to install and configure the site. They bought the theme sometime ago and for some troubles with the hosting and other programmer they lost everything, so i have to build the site from zero again. They want to use this same theme but when we try to download demo shows an error (also when we try to download plugins tell us: Something went wrong with the plugin API.). As I said before they bought about 1 or 2 years ago these theme, so they dont have support. How can they download demo content and plugins again without buying once again the theme they already bought.
Thanks
I see. Please ask your client log in to our support site: https://zooka.freshdesk.com – we will check. Just need to provide the purchase code.
Hello. I will reinstall it, but demo content cannot be loaded. How do I upload demo content? Since my support has expired, I wrote here instead of ticket.
ERROR http_404: Could not download demo media package. Please use this direct link or contact our support staff.
Please write an email to zookadotio@gmail.com and provide your WordPress admin’s credentials.
