=I am trying to import the demo data, but the whole menu of Theme options is not clickable. Others also got the same issue. I have already raised ticket. This is basic thing for any theme. why don’t theme developers can’t fix this.

Hi, Please give your ticket ID. This is WordPress theme and the whmcs is free with the file. So, there is no doc about whmcs. Also, the support is only WordPress related. KC composer already back and we are giving its pro version. So, its not a matter if the version not available on the WordPress or not.

But the WHMCS template is not working at all it gives error and nothing loads there should be the documentation to understand how to setup your WHMCS template with actual WHMCS installation if you say this then sadly i have to say that this is really un-professional attitude. WHERE can i see the pro KC composer i am not able to see it in my theme files or in my wordpress installation

Hi, For the pro license, please send us a support ticket. Our team will give you the file. Regarding the WHMCS issue, we can ask our partner for help. Please send the issue via our support center.

Hi, I have generated a ticket but i don’t think so that there is some benefit of generating ticket because no one reply to that ticket as you can see in the screenshot that i have created a ticket 1 week ago but still there is no reponse on that ticket. Anyhow created new ticket as well…. And for WHMCS issue i have also generated a new ticket kindly check the screenshot as proof.

My Private Ticket Numbers are:

For WHMCS issue – Ticket #2478627 For KC Composer Pro License Key – Ticket #2478620 For WHMCS Template Documentation – Ticket #2471156

Hi, Your ticket already assigned to support team. You will get the reply soon.

I have created tickets but nobody replied, plus the mega menu is not working and it is not like the demo mega menu. Besides this, theme options are also not working and this is extremely disgusting. There is no update of theme even. What sort of theme is it?

This theme is full of errors i am extremely disaapointed. I want my refund.

Hi, You can send the refund request.

I just desbugged the theme it is creating issue with your theme support plugin, instead of asking your users to generate refund request i would like you to check the plugin for errors. if you fail to sort this out then i will send refund request but if it takes time then i will generate the request now.

I have generated the request my ticket number is 2507113

Hi, You will get the reply.

I have raised the ticket 2 days ago for refund, why you guys are not refunding my money. I don’t want to use your buggy theme. Your support is too bad. Please refund my money else i have to raise the dispute to envato market.

I don’t want to listen anything i don’t have a month or i don’t want to use 3rd party plugins just refund my money that’s it.

Hi, Please give the support ticket. We will check the issue.

Private Ticket #2452913

Thanks, you will get the reply.

I’m still waiting for my refund and no one has contacted me. This has been over 21 days, What is going on.

Hi, Please send details about why you want the refund. You can update your existing ticket or create a new one. If you have valid issue, we will give you the refund.

I have explained this on your support website from day one that this is not working and you guys even tried to help and you reply was… never mind we don’t support WHMCS so why have that on your theme page as an integration. The theme is not customizable. It’s not working for me. They side hosting is also cancelled. You can check your system. That theme is not in use. Please it’s been over 21 Days and I have exhausted all avenues and now I want a refund. I have been asking for a refund since the day this theme was purchased, you can find this on your resorts or your phony support ticket system website that does not get back to anyone. I’m done. I need my hard earned cash back. Thanks. Waiting for your response. Don’t let this take another 21 days to even get a response from you.

I AM NOT OPENING A NEW TICKET. I think I made myself clear that I want my refund back ASAP. Thank you.

Envato needs to take action against this kind of behavior. We buy themes to make a living. We expect them to work. Please remove the theme from my downloads and refund my money soon so I can get another theme that works.

Please send us a support ticket with details.

i already send u know that !!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi, We have checked your ticket. Our support team asked the url for checking the issue. You didn’t gave it. You purchased the item and downloaded it. For this, we can’t give the refund without any proper issue. You can create a refund disput and envato will hear from both of us. They will decide it.