81 comments found.
Telephone number showing on website, but not showing up on mobile.
https://prnt.sc/uv625wPlease help me!
Hi,
Please, hire a freelancer. He will help you. This is problem how to custom.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi, This isn’t a bug. This is problem of how to change the content. We also don’t support for free download item. By downloading this item, you agree to the terms of the Regular License. Support and updates are not provided for free files.
We recommend you should hire a freelancer. This isn’t a guide. It’s a recommend.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi, you could help me by telling me where you can change the links of the social media in the header part
Hi,
Thank you for interesting. You can change the links of the social media in the header part here: Theme Options panel > Header > Enable Shortcode and change link https://prnt.sc/ut9dbd https://prnt.sc/ut9af4Regards, The JWSThemes Support Team
| Support |
Hi, Great theme!! I notice that with the info box’s it can be clicked but it just goes back to the same page (?preview_id=5&preview_nonce=16d3a84469&_thumbnail_id=-1&preview=true#)
How do I stop it from being clickable or adding the page/link I want it to go to?
Hi,
Thank you for interesting. You can remove frame here: https://prnt.sc/ut5r41 and view live site: http://kloud.jwsthemeswp.com/
We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi,
Your website uses SSL cert. You should use https://wordpress.org/plugins/really-simple-ssl/
Please, install and active it.
Regards, The JWSThemes Support Team
| Support |
Hi,
You should enable SSL Cert for your site. Maybe, your web has SSL.
Hi! Can yo answer my problem? ” hi, i install theme and all the plugin, but i dont heave in dashboard a Theme option, thise one https://prnt.sc/umxsec what i do wrong? I have like this https://prnt.sc/unv4iq jwsthemes jwsthemes AUTHOR
1 day ago Flag Hi,
Please, install require plugins and active all require plugins.
Regards, The JWSThemes Support Team pawelcisowski pawelcisowski
Facebook Twitter Support1 day ago Flag Hi, I install and active all erquire plugins and still no theme options https://prnt.sc/up4grs"
css style sheet missing when installing theme
Hi,
Please, click Download it for free! then Unzip the package and continue unzip it. here: https://prnt.sc/uep5rt
File here: kloud-creative-wordpress-theme/klound theme/kloud.zip
That mean, unzip 2 times.
Regards, The JWSThemes Support Team
| Support |
i have some question that, is it possible to change url: site/portfolio, I want to change the portfolio to work, and when I add a new portfolio post the yoast SEO can not found ‘Project Description’ content https://prnt.sc/uor487 and there is no H1 tag on the blog post and portfolio page.
HI! im unable to import Demo data, even after following the given steps in the Instruction file. kindly help how!!
Hi. Sorry i have a problem. When i want to One click import demo , it is not working… End of the prosess i saw that: “The execution failed. Please check error.log”. Please help me. Also xml file don’t working
It didn’t helped. I will check this http://manual.unyson.io/en/latest/extension/backups/index.html#litespeed-webserver. Error can be for litespeed webserber. Thanks
You write this to me: Hi,
Please, contact to support host and request to increase max_execute_time to 120 or greater. The, use 1-Click import all demo data.
Regards, The JWSThemes Support Team
I contacted with my support host.
They said that:Thank you for patience! I have checked and your plan has max_execute_time 120 and memory limit of 512MB so you shouldn’t be facing any issues .
WHAT I MUST TO DO?
Please help
Although I have increased my Wordpress limits, I cannot import demo data with one click. Also the XML file is useless. Can you help me?
Hello! I just wanted to tell you that you might have a problem with the portfolio styles. Grid = I get some kind of masonry but with big gaps in between rows due to the different sized images. But shouldn’t it adapt to squares? Grid on menu = also masonry that works only with two columns or gaps will appear. Masonry 1 & 2 = GRIDS!!! Isn’t this odd?
Hi, I install and active all erquire plugins and still no theme options https://prnt.sc/up4grs
Can I use your demo image and png and infographic file with my commercial website (nbconsultant.com.bd)? very nice to see your image and infographic.
How will i make the nav float to the right. I tried using custom css, it didn’t work. When i edited the default.css file and i save, after a reload, it goes back to it’s previous value.
Also where and how will i edit the contents of the footer?
Hi,
Please, add CSS into Appearance > Customize > Additional CSS If you want to add CSS into default.css. You should disable Less Design Options here: https://prnt.sc/uneqcq Because If you enable Less Design option, it will auto rendering CSS into default.css. So, after a reload, it goes back to its previous value.
How to edit the contents of the footer: https://prnt.sc/uneqot
Regards, The JWSThemes Support Team
| Support |
@nuruzzaman008
Thank you for the response. However, i have thesame issue on another hosted domain. so i doubt it be a cpanel problem
Thanks so much
@zephd1
first try to format your cpanel, then try to install. if u not solve, then try to install on local computer then backup and uplod backup to live server.
Theme has some major errors. Demo theme is full width and nice. however, when i install it, the theme is not full width (mailmart.uk) and when i try change the theme layout to blank revslider template, Then the navigations menu disappears.
How do i fix this?
@jwsthemes
Am i being ignored?
Is my question/challenge irrelevant?
Every required plugins and even recommended plugins have been imported. Still the problem persists
Hi,
If Every required plugins and even recommended plugins have been imported. Still the problem persists.
Please, add CSS into Appearance > Customize > Additional CSS
You should enable Less Design Options here: https://prnt.sc/uneqcq
Regards, The JWSThemes Support Team
| Support |
hi, i can’t found logo change option from Go to Appearance > Theme Options > Header.
how can change logo?
Hi,
Please, upload logo via Theme Options panel: https://prnt.sc/umxsec
Regards, The JWSThemes Support Team
| Support |
thanks for reply. can i use your damo image and png and ifographic file with my commertial website (nbconsultant.com.bd). very nice to see your image and other ifographic?.
