188 comments found.
Hi. Is this theme WP 5.6 compatible?
Yes, it is.
Hello,
Q before buying, do you have parallax feature?
Hi! All available effects you can find on our demo site.
Hi, I need to get my license that was purchased on July 17th to be reset. Can you help with that?
Could you please submit a ticket to our support forum? Our team will help you immediately.
Hi ! Nice theme, but is it possible to remove with the functions.php file or an other way “this theme recommends… Revolution Slider” because I don’t use it. Thanks !
Hi! Yes, it is possible. You need to ask for the help of our specialist via the support forum.
Merhabalar fillezila dan yüklüyordum ancak sorunla karsılastım ve c panel üzerinden yüklemek istedim bu seferde lisans problemi oldu ne yapmalıyım,
Could you please submit a ticket to our support forum. Our team will help you.
bana linkini atarmısınız
In previous versions of this theme it was required and recommended by you to use “jQuery Migrate Helper”. Is it still necessary to use this plugin or should I deactivate it after the last theme’s update?
You can deactivate this plugin with the latest version.
Thank You!
Hi, nice theme but I need something. That is, I have now inserted a code on the “functions.php” file, where allow me to change the slug and permalink of the portfolio category. It worked perfectly but now there is a problem. And the problem is that if I go to the “portfolio” section, the “categories” section no longer exists and it looks like it’s gone. In fact, if I take away the code, it re-enters it. So my question is: how do I change permalinks to another one for portfolio categories? I would like it from portfolio-category to become category-portfolio (in Italian).
Let me know if it is possible and please urgent.
Thank you and greetings.
Michael
Thank you for the submitted ticket. It is the best way to get help.
I need to activate one of my codes on a new domain. I deactivated it on one domain, but it now says this code is already in use on both domains. So now neither work.
Thanks.
Could you please submit a ticket to our support forum and let us know which code you need to reset.
This product has great features that can be easily customized with Elementor. WGL has excellent and quick support
Thanks 
For some reason parts of my home page layout / content are not showing now.. If you visit the home page you can see parts are missing all over but when I open the page to edit it in Elementor all of the parts are showing. especially in portofolio pages images dont show until i scroll but this is not normal!! thank you in advance
Hi, thank you for the submitted ticket! It is the best way to get help.
despite i had update my theme still have the same problem For some reason parts of my home page layout / content are not showing now.. If you visit the home page you can see parts are missing all over but when I open the page to edit it in Elementor all of the parts are showing. especially in portofolio pages images dont show until i scroll but this is not normal!! thank you in advance
Hi, I have checked your site and it is working well. If you have some issues, you need to submit a ticket to our support forum and provide more details. Note: We provide support only via the support forum.
unfortunatelly in Wgl Image Layers doesn’t word in fact not display anything and i have update the elementor
It is there: https://prnt.sc/v3o16p
If you have some issues, you need to submit a ticket to our support forum and provide more details. Note: We provide support only via the support forum.
For some reason parts of my home page layout / content are now showing now.. If you visit the home page you can see parts are missing all over but when I open the page to edit it in Elementor all of the parts are showing. I extended my support on this item but your ticket system will not let me create a ticket. It keeps telling me my support expired – but I just paid for it again. Please advise.
Hi, thank you for letting me know it. Could you please try again to submit a ticket?
Hello, wonderful theme but I have an urgent request. On this page: https://www.crt-concept.com/product-category/floor/, I wish that in the left sidebar you could only see the correct sections for the floor category and nothing else. The same also for the other categories as in https://www.crt-concept.com/product-category/walls/, that there must be only for walls and not for floor as well. How can you divide the sidebars for each category? I hope I have explained well and greetings.
Michael
Hi, thank you for the submitted tickets. It is a faster way to get help.
Please can you tell tips to optmize mobile version? Google Speed Insights is reporting a terrible performance for my website. Insights reported by Google includes some recommendations about lazy loading and defer non-critical css and js, but I’m afraid to use plug-ins and accidentaly brake some features.
Great theme but I wanted to move website so I deactivated license, but now when I want to activate it I get “THIS PURCHASE CODE ALREADY REGISTERED” publishing a ticket is not an option since my support ended..
Hi, Your purchase code has been reset. Please try to activate the Theme.
Hi, where can I change string for pagination from portfolio url. Where is page/2, page/3, i want to change page to some different string.
Thank you
???
Hi, the pagination link can’t be changed so easily. It well works feature and doesn’t suppose to has some other links.
Dear Sam, Im unable to write in Support. Apparently waiting for the reply for over a day consumed our support license. However this request was generated before consumption of support. I cannot reply to Ticket. But I have installed the STONI that you said was not installing at your end. Can you see it now? And process it further. Vickram
Please check the requirements: https://prnt.sc/ues8mg
Dear Sam, I have corrected these. Can you check now. The main theme is installed. Requirements are met.
Yes, your site works well. Have a nice day.
Hello, nice theme but I have some requests. I would like to remove the cart icon from the header on the right and put a linkable phone number in place. Can this be done? Then I would like to know if you can create three different and not the same shop pages for each specific product, can it be done?
I look forward to yours and greetings.
Michael
Hi, please make sure to submit a ticket to the support forum. It is a faster way to get help. Comments only for the presale questions.
i want to buy this theme if i can get option to show cart on mobile vew insted of search option .
You can add a cart to the mobile view with the mobile header builder.
“THİS PURCHASE CODE ALREADY REGİSTERED” yes me but i reinstall it and now i get this message, Should i buy support for not working theme activation and not getting any answers of my e mails….....
Try to activate it now. Note: we provide support services via Support Forum only.
Critical error
Ticket # 2519534
Immediate assistance required