308 comments found.
the theme is compatible with version 7.2 or higher of php?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much!
Do you have a timeline to update the theme to support WP 4.6?
Hi,
We working on the update. Please wait for 3 to 4 days.
Thanks
Hello, i have just purchased this theme, however its not really working out like needed.
The main issue is that the service section is not supported by the visual composer and thats our main sections.
I would like to cancel this order
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Hello,
I installed the version 1.4.3 of this Theme and currently WP Bakery 6.3 is installed. I’d like to update this Plugin to version 6.4.1 Do I have to wait until the Theme is updated or is there some other way?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much!
Hey guys,
I’ve installed installed the homepage 9 demo 4-5 times but the one issue we are noticing now is get quote button on top right it not showing correctly. https://imgur.com/a/v0GcenLHi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
Hi, I have a PRIVATE TICKET #2456475 on SteelThemes, by which I contacted Vignesh many times. But I can NOT post a reply to his answer suddenly! Kindly note this ticket is still OPEN, not closed. Pls clarify and advise how to proceed. Thank you! Eric
Hi,
We already replied your ticket.
Thanks
Hey there! I bought you theme but can’t find where to import demo. Can you help me pls?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
Hello,
I am using the Factory Plus word press theme. When editing the services, I don’t see the visual composer like I see when adding pages. There is no option to switch editors like there is in the pages section. I only see a mix of text and code that make up the content. I can’t find any documentation on how to edit the services properly. Help would be appreciated.
Thank you,
Jared
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
Hello, good work. I bought your product. But I can’t use the Elementor plugin. I want to return your product. How can you help?
Hi,
This theme comes with wp bakery. We not mentioned as elemontor, so we can’t give refund after you download the package. If u need any help, submit ticket here – https://steelthemes.ticksy.com/submit/#100007479 our support team will help you.
Thanks
Hi, I got an empty page without anything after child theme installed. Could you pls advise me how to use templet-7. Btw, could you pls contact me via email? As I need to send you pictures in next supports. I need a private ticket, not an public comment.
Hello sir,
We understand you. Please submit ticket in our forum, its private also don’t worry we are here to help you.
Thanks
Hi, I don’t know where can I get support, as I can’t see anything at https://steelthemes.ticksy.com/submit/#100007479. Pls show me. Thank you. BTW, can I return this purchase, or change to another one?
Hi,
Please submit ticket with asked details. Our support team will help you.
Thanks
I have bought this theme,do I need register it ,on wordpress operation platform,I have not found registration item
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
Hello, please we are using factory plus on our site, we have problem with google map of factory plus , it not appear. there is any problem with it? i have made all updates (wordpress & factory plus), even i have wp bakery licence. If you could please hepl us , or check if there any new updates we should made. Our API is correct. But we have this error : Something went wrong while retrieving your map, please ensure you have entered the short code correctly. thanks
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
Hello author,
Factory Plus – Industry and Construction WordPress Theme
I do not plan to use WooCommerce on the my site if I do not install this plugin, will the template/theme work correctly ?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
Hello, Factory Plus widgets have disappeared after the theme update, even after updating all plugins …
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
hello I am unable to activate WP bakery page maker and also unable to update it. Please help me out with Following problem.
my purchase ID is e5e9d54a-dc73-4283-93c2-6789e6a26bc5
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Also please remove your Purchase id above.
Thank you very much! 
I have problem to install the theme
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
Hi,
Just purchased your wordpress template. However, the visual composer does not load to the “services” section pages. Only coding appears like a classic text editior therefor making it really difficuly and long to edit the page.
My website is https://upvcwindowfactory.co.uk and the page I am referring to is https://upvcwindowfactory.co.uk/service/upvc-windows/
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
Hi- I have an issue with my site that I have not been able to figure out. Please go to www.preservehunt.com and see the warnings that are appearing at the top. I have tried updating the theme, but that did not work. Any suggestions would be appreciated. Thanks
sorry, wrong site. The site I meant was www.veteranshunt.org
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
Hello, How are you.
My name is Jason, I m new wordpress user. Now I m constructing my website using your theme. There are some challenges for me. Would you please contact me by mail(my mail is sales@focusonpack.com) or by skype(my skype ID is 0086 13868355855)..
For example, Under projects. There are Client,Start Date etc which are not what I want, I want to change to my own.
Looking forwward to your early reply. Best regards Jason
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 