Hi there,

Thanks for taking an interest!

Once you install the theme and import the demo content you will get access to all the pages and content which you can edit to your needs.

Do let us know if you have any additional questions.

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Hi there,

Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

WPBakery is the plugin you need in order to recreate the demo content and it comes bundled with our theme. It is pretty similar to Visual Composer, as they used to be the same, but now they are slightly different.

Let us know if you have any additional questions!

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Hi, thank you for you fast reply. How much does WPBakery cost?

Hi again,

Like we said, it comes bundled with our theme. You don’t have to pay for it.

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Hi there,

Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hey, I just said that i can’t submit a ticket, when I login to your support system i can only see my licence for the Superfood theme and not for the Ambient theme, please contact me through email as soon as possible.

Hi there,

You can easily add another purchase code for another theme. If you still encounter issues please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will assist you.

Thanks.

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Hi there,

Once you are on a page you do have Elated Sidebar option which you can set on every individual page, which will refer to that page only.

You also have in our Elated Options > Page an option to set the sidebar globally, so it is affecting all your pages if set.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

We do not have such an option within our theme and you could possibly consider having a third party plugin for this purpose, however we must say that we haven’t tested any of these plugins and therefor cannot guaranty compatibility with our theme. You are always welcome to try this on your end.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest!

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding and let us know if you have any additional questions.

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Hi there,

Thanks for writing in! Yes it is for sure compatible.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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Ok … thanks for this helpful message ! Really Great your support !

Hi there,

You do have the footer options located in Elated Options > Footer, as well as you do have the Widget area in Appearance > Widgets where you can change the color on some of the widgets in the footer

If you need further assistance and as you have submitted an request, you will for sure get answer by our support team as soon as possible. Thank you for your patience.

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Hi there,

Thanks for writing in!

Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

But if you need an immediate update of any of the plugins, please submit a ticket on our  help center  and one of our support agents will provide you with latest versions.

Thanks.

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Ok thx

Hi there,

Glad we could help!

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Hi there,

Thanks for using our theme. Please read our article about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there, You can read more about it here.

If you have forgotten to do this then in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.

Thanks.

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Hi there,

Please read our article about it here, in your case please check in the Header Options instead of Logo.

If you still need assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest! Unfortunately Ambient does not have such a menu layout within our themes options.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Possible it has not been processed yet. so please try it out once again and if you still encounter difficulties you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to help.

Thank you for your patience.

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Hi there,

Thanks for writing in! Please rad our article about the logo here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in.

Instagram developers have made some changes to their API.

You can find more info here: https://www.instagram.com/developer/

Our devs are working on a solution.

Also, we have started recommending the third-party Instagram Feed plugin to our customers, as the plugin is more specialized for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution.

Thank you for your patience and understanding.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please check if you have updated the theme and its plugins according to our guidance here as well as you can always provide us with your URL so we can check this on your end. Thanks.

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Yeah i did. Here is the website URL (http://legitimatehomes.co)

Hi there,

Once we check we can see that you are using an outdated version of the theme, the latest version of it is 1.7 and Elated Core 1.3 and you are using theme version 1,3 and Elated core version 1.0.1 so please update the theme and its plugins according to the tutorial we have provided you with. Also if you need an immediate update of WPBakery plugin, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.

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