670 comments found.
my product picture has been cropped why and in customize crop picture option not working please give me any solution about this
Please follow our document: https://docs.urnawp.com/#useful-size
hello
I want related products to be listed as orderby desc
how can I do it?
Hi, We have already answered you in the ticket
you suggested another plugin. I just wanted a small snippet of code related to woocommerce_output_related_products_args
because urna doesn’t work for template
Hi,
We tried adding small code to the default theme for functions woocommerce_output_related_products_args => But it doesn’t work up we have suggested another plugin for you.
Hello, I want to know this theme is supported for connecting my inventory software for each merchant? (My software has a feature to sync the orders from single merchant e-commerce web.)
Sorry, theme doesn’t support that feature. You need to use 3rd party plugins
i cant edit my header,there are nothing on the urna header elemontor
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
what does that order tracking do??
Hi, To track the status of customer order:Processing, On hold, Completed, ...
hello if i want mutivendor function to work, do i have to install all 4 of the plugin? Dokan WC marketplace WCFM and wc vendor??
You just need to install one of them
Hello can I add custom links to bottom mobile nav?
You can follow our document: https://docs.urnawp.com/#use-footer-mobile
hi good theme i wanna ask a ques before buying. We do not want the stock amount to be displayed on the web page how many or has been sold (during a campaign.)? do we have to pay an extra price for the customization?thanks (only show: in stock or out of stock and pre order ..maybe)
Hi,
That can be configured. Very simple, so you don’t need to pay extra.
Hello, when I tried to edit Menu, especially the “Collection”, I couldn’t seen how to, and I get this notification “Dokan Elementor module requires both Elementor and Elementor Pro to be activated”.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
The order details page in vendors profile has started showing “_WCMS_cart_key:” and a Key along with that. We believe it should show actual attribute name and the option selected.
Is it normal? Looking for help
The problem is caused by the plugin “WooCommerce Ship to Multiple Addresses”. The theme has not tested for compatibility with that plugin. So We will check more. Please wait
We have deleted the plugin and error still exists.
We are checking your ticket
This has been taken care. It was because of WooCommerce Ship to Multiple Addresses. Thank you.
Hello, I want to use one of the theme’s fashion for Multi-vendor, but i could see that your theme for multi-vendor is only for other uses, but not that of the fashion. Can the fashion themes be used for multi-vendor?
Hi,
All Urna skins are Compatible with Dokan, WC Marketplace, WCFM and WC Vendors.
We show only the most suitable demo. So you can use the Fashion demo for Multi-vendor
hay opcion de eliminar el pie de pagina que esta fijado
You can configure it in the Theme Options: https://prnt.sc/v4zcjq
hi before i buy like to know what are the common issues? hope u dont mind!
Hello,
Thank you for your interest in our theme.
Sorry, but I don’t understand what is the problem you want to ask?
If you find any issues, let me know
OK I buy this, if I had issues with the theme would you support to fix it
Yes, we will support you.
Instagram widget is not showing images, do you know what could be happening?
The Instagram API is failing. Temporarily you use the following plugin: https://wordpress.org/plugins/instagram-feed/
Following this video: https://www.youtube.com/watch?v=0FXC_Viqhw0
Hi, I just bought your theme URNA, how can add “ALL DEPARTMENT ” same as demo marketplace 02?
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
I m planning to buy a theme but, But have some doubts before buy needs to be clear. I was searching for support email/chat etc. but couldn’t find, please give me your support/help email on : zomnews4@gmail.com
You can contact me via:
+ Ticket System: https://tickets.thembay.com/
+ Email Support: thembayteam@gmail.com
+ Forums: https://forums.thembay.com/
Hello there, Is quantity mode available in Urna theme and if yes, can i use it as a global style. Kindly let me know asap. and also can you share your contact details to discuss about customization.
I saw your quantity mode in BESA theme. Can i apply the feature here in this theme.
Hi,
Urna has that feature ready. You can see it here: https://elementor.urnawp.com/organic/?quantity_mode=1&product_layout_style=v15
You can configure that as default in Theme Options: https://prnt.sc/v1zo4g
Hi,
Upon fresh furniture demo installation, featured products section all 5 filter tabs label come out as “all”. Please advise how to rectify the issue. Thank you.
Fixed the issue by selecting appropriate category under featured products categories tab in home page (front page). Thank you.
Hi,
When I edit Footer in Elementor after demo data is imported, it only displays these shortcodes vc_row css=”.vc_custom_1548400491861{padding-bottom: 30px !important;}”tbay_newsletter title=”Don’t miss the change to get 40% off” subtitle=”Get the latest products and news update daily in fastest.” css=”.vc_custom_1569999612978{background-image: url(https://urnawp-10aba.kxcdn.com/wp-content/uploads/2019/01/bg-newsletter.jpg?id=6347) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”/vc_rowvc_column width=”1/2” offset=”vc_col-md-4”[vc_column_text]. Please help. Thanks.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Ticket submitted. Please check. Thank you.
The answer will be delayed on the weekend. Today we will answer you. Please wait
Hello, great theme. This is a pre-purchase question:
I have a marketplace that’s all affiliate products so it sends shoppers to the partners own landing page. I am looking for a theme that the dashboard can be customized so shoppers can save the product to access later.
Basically, they don’t need to “checkout” since I’m not selling products just a marketplace of affiliates.
Hi,
Thank you for your interest in our theme.
1. Your customers can use the Wishlist feature to save their favorite products
2. You should use additional affiliate plugins to make them work better
Thanks. Just made the purchase. Looking forward to what I can do with this and will reach out for any issues. If you have any affiliate plugin suggestions that work best please share.
If there is a problem, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
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