Now for some reason it has removed the featured images from the masonry portfolio grid on the home page. This seems to occur whether or not the custom CSS code is applied. http://j6w.298.myftpupload.com/

Other issue also developed… Icons not working on About Us page https://mytank1.com/about-us/

Hi,

If you take a look at the javascript console at both pages, you will see more info about the issues you are experiencing.

Related to icons, the icon fonts can not be loaded because they are served from CDN (https://secureservercdn.net/) and the CORS policy has not been set properly – you need to contact your hosting provider to see how to set up these.

Related to the masonry, there are some JavaScript related exceptions on all pages – it is possible that some of them prevents the masonry from working properly. Can you please try to deactivate all third party plugins and see if the issue gets resolved. If not, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and leave your wp-admin credentials and our support team will take a closer look at it.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

If you buy the regular license you can use it for one project (one web site) each separate project requires another license – https://themeforest.net/licenses/terms/regular

The theme has been built in line with the security best practices in mind, but it does not add any functional features on top of the WordPress’ basic security. If you wish to improve the security of your web site above the WordPress’ standard features, you need to use third party security plugins such as https://wordpress.org/plugins/sucuri-scanner/ or similar.

The user can choose one of the provided demos as the starting point for its site. If you wish you can create another development instance with another demo and combine the layouts using page builder’s clipboard features.

Kind regards,

BoldThemes team

After importing demo content not getting logo in home page. Logo showing in another pages but not in home page.

Hi,

Here is how the Setting generally work

The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default.

On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.

You probably have a Logo related override (and some other overrides) set on the home page and it causes the problem. Please remove the override from the home page and set the desired logo in Appearance > Customize > General Settings

Also, should you need any additional assistance please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support will be glad to help you. This will enable us to track your tickets properly and respond in a timely manner.

Thanks in advance.

Regards, BoldThemes team

Hi,

Thanks for the purchase.

You can use any third party slider which is based on placing the shortcode onto the page. Revolution Slider will work just fine. Once you have the shortcode, you can place it onto the page using Bold Builder’s text element.

Kind regards,

BoldThemes team

Dear BoldThemes Team,

We purchased this theme on January, 2020, but now only we are going to use, as per your request we try to raise the ticket, but its tells your support period expire, pls renewal, still we cann’t use your theme using proper purchase code. Kindly support us.

Thank you

Dear BoldThemes Team,

We can not updated any changes in theme. in Admin login, Appearance—> Customise clicked we received error “Something went wrong, try some minutes later”.

Thank you

Hi,

Here is the thing. Theme license and support are two different things.

When you purchase the theme license you are entitled to lifetime usage and updates for the theme for one project of yours.

On the other hand, you are not entitled to lifetime support. There is so called support period and when you buy the theme you get six months standard support period – https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support-

Your standard support period which comes with the license purchase has expired on 11/07/2020 and you need to extend it – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support.

Once you do, you will be able to login to our support site.

Related to the error you get, we strongly suggest that prior to extending support, you check with your hosting and in php error log if there are any entries related to the issue you are experiencing. This is not a standard WordPress error – this seems like a customized 503 Service Unavailable Error

Kind regards,

BoldThemes team

Hi,

What you can do, if you want to customize the button color in addition to the provided color schemes, is assign a custom class to the button (when you edit a button, go to Custom tab and add for example myButtonColor to Extra class name(s) field)

Then add the following to Additional CSS panel of Appearance > Customize or to your child theme css (second snippet defines background and text colors on hover)

.myButtonColor.bt_bb_button a.bt_bb_link {
    background-color: #ff0000 !important;
    color: #000000 !important;
}

.myButtonColor.bt_bb_button a.bt_bb_link:hover {
    background: #00FEFF !important;
    color: #ffffff !important;
}

each button with myButtonColor class will inherit these color settings

Should you need additional help in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to help you.

Kind regards,

BoldThemes team

That worked wonderfully! Thank you very much

Please submit a ticket here and include your site URL, our support team will have to take a closer look at this: https://boldthemes.ticksy.com/

Hi,

Thanks for contacting us. Please find the answers below:

1. Yes you can set the overall color scheme easily by setting two theme properties in theme settings – accent color and alternative accent color

2. Unfortunately not, the theme uses Bold Builder in the background, you can not use WPBakery to manage the content.

Kind regards,

BoldThemes team

Ok thanks anyway.

Hi,

Thanks for contacting us.

Please find the Applauz Shutterstock collection here: https://www.shutterstock.com/collections/194691428-6b45aa3a

Kind regards,

BoldThemes team

I’m not able to find these following images in your Shutterstock collection http://applauz.bold-themes.com/main-demo/wp-content/uploads/sites/3/2017/10/slider_creative.jpg http://applauz.bold-themes.com/main-demo/wp-content/uploads/sites/3/2017/10/img_creative_3.jpg http://applauz.bold-themes.com/main-demo/wp-content/uploads/sites/3/2017/10/service_bg_creative.jpg http://applauz.bold-themes.com/main-demo/wp-content/uploads/sites/3/2017/10/img_creative_13.jpg

Please give me links of above images.

Hi,

Here is one of them – https://www.shutterstock.com/image-photo/group-international-university-students-having-fun-264406220

Other three appear to be unavailable on shutterstock at this moment. You will need to find the alternative.

Kind regards,

BoldThemes team

Hi,

The story about the pagespeed is much more complex and in fact it is only partially in the theme’s territory.

You should certainly use a caching plugin to minimize and combine css and js, cache pages and objects and optimize images – our demo is not optimized in that sense.

From the theme’s perspective there is not much more we can do – there will always be a compromise in terms of themes functionality and layout and the google’s score.

Kind regards,

BoldThemes team

HI,

We are sorry to hear that you have issues with the themes on your site. Just to be clear, Quasar is not our theme.

Our themes certainly have not stopped working so that the customers have to buy new ones. On the contrary, if you take a look at the bottom of Applauz profile page (or any other our theme for that matter) – https://themeforest.net/item/applauz-startup-wordpress-theme/21053363 you will notice that we regulary update our themes.

Anyhow, please update the theme, its plugin as well as bold builder to the latest versions available and try to deactivate third party plugins one by one – maybe one of them is causing the issues.

Kind regards,

BoldThemes team

Hi,

As far as elements not showing up on the ipad are concerned, most page elements within bold-builder have a responsive tab when you edit them (this includes sections, rows and individual page elements).

You can set the visibility of these elements by checking the devices they should not be visible on. Please check the responsive tab of the elements you can not see on ipad and make sure that they are not checked to be invisible on these resolutions.

Should you need additional support in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Well, it really depends on what you consider to be the next and what is the previous.

Anyhow, if you would like to reverse the Next and Previous you can edit /views/prev_next.php in your theme’s folder and change the code accordingly

Kind regards,

BoldThemes team

Hi,

We have just followed up on your ticket at https://boldthemes.ticksy.com/

Kind regards,

BoldThemes team

Hi,

Unfortunately, we can not be of much help here – removing residual styling means taking a deeper dive into the overall css styles of the theme and the plugin and making it in line with your needs.

This kind of customization on the level of css due to the third party plugin integration does not fall into item support policy – https://themeforest.net/page/item_support_policy and we are not currently available for freelance customization services

Thanks for understanding.

Kind regards,

BoldThemes team

Hi,

Do you have the SVG plugin activated after the theme update?

If so, please send us the site url and wp-admin credentials to info@bold-themes.com and we will take a closer look at the issue.

Kind regards,

BoldThemes team

Hi, I have sent the url and credentials to info@bold-themes.com

Hi,

Thanks, we have escalated the issue to our developers and we will let you know once we get some additional info.

Kind regards,

BoldThemes team

Hi,

Please try setting the Archive layout to columns on Appearance > Customize > Blog panel.

Kind regards,

BoldThemes team

Hi,

No, you are not right, the theme and the packaged plugins are all compatible with php 7.2

movabletype importer and wpcat2tag importer are not part of the theme and they seem not to be compatible with php 7.2

Kind regards,

BoldThemes team

Deleted everything and installed again and it worked

Hi,

Great, we are glad to hear that.

Should you need additional help in the process of theme customization, please submit a ticket at http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

We are sorry, but your comments are simply untrue. Amusing, but still untrue.

As much as we have tried to provide a meaningful explanations to your queries, it is at the end a two way street – we were not able to help while faced with ignorance and insults.

Anyway, we have approved your refund request. We wish you all the best with your project in the future.

Kind regards,

BoldThemes team

Hi,

We are sorry for inconvenience, but please note that on work days tickets are processed within 24 hrs (exceptionally 48 hrs). If submitted on non-working days expect the answer the following business day. We are located in GMT+1.

After review of the ticket log, please note that all your ticket submissions were answered within 12 hours or less.

Kind regards,

BoldThemes team

Hi,

It seems like you haven’t installed and activated WooCommerce plugin – Applauz uses WooCommerce as the basis for its e-commerce functionality and you need to install it and activate it so the shortcodes would be functional.

Should you need additional assistance in the process, please leave a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team