138 comments found.
Hii,
I would like to change the default 4 column on Mega menu to 3 Column. Please let me know the method to do it.
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, we installed the Node theme in July but are finding the page load times are really slow? We already looked at W3 Total Cache and are using all available settings here… Is there anything else we can look at doing to optimise? thanks
Hi there,
Thanks for writing in! When it comes to improving your website performance you can check our article here as well as you can always submit a request at our help center and our support team will be happy to help and provide you with guidance on what you can do to improve your site speed.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Will there be an update for WordPress 5.5. in the foreseeable future? (jQuery incompatibility with this theme).
Hi there,
We are working on updating all our themes, and it will for sure be updated as soon as possible.
You can as well read our article about jQuery and WP 5.5 here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
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That sounds promising. Thanks!
Hi there,
Glad we could help!
Support
Edge Portfolio part of
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Hi There, Am I able to customize the list of services to be a hyperlink to another page? Like I mean the list with many items? Also, for case-studies or main home page, instead of an image can I add a video that plays automatically? or does it have to be static images?
Finally, how is the SEO on this theme? is there a plug-in or how is it done?
Hi there,
Thanks for taking an interest!
You can for sure create list with your services, and add a link which will lead to another page.
2. If you refer to the main image on the home, this is created with revolution Slider and you do for sure have an option to add a video instead.
Do let us know if you have any additional questions.
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Thanks. How is the SEO for this theme? or ability to do SEO on the theme and pages? And I was thinking of the video on the split screen theme version, is that possible?
Hi there,
When it comes to SEO in WordPress themes, there’re no strict rules that must be followed, but there’re some good practices we try to implement. According to Yoast SEO, WPExplorer, and other industry influencers, the most important thing here is your content. Also note that our built-in SEO is a basic search engine optimization to get you going. However, if you want to go more in depth, especially in regards to social sharing etc. we recommend using an SEO plugin. For example – Yoast. This plugin will in no way cause conflicts with the existing theme SEO fields, but override them.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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How many templates i get when i purchase this theme ? Does it Support RTL.CSS ? can it be translated to Arabic Language ?
Hi there,
Thanks for taking an interest! You should know that once you import the demo content you will get access to all the themes pages and settings that you can see on our demo website which you easily can customize to your needs. And when it comes to RTL, unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
However all our theme labels are fully translatable. Do let us know if you have any additional questions.
Support
Edge Portfolio part of
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I have another question. Can I add a button that translate from English to Arabic and vice versa ?
Hi there,
If you use WPML plugin you do have an option to set this for sure. We are here if you have any additional questions.
Support
Edge Portfolio part of
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Hi,
My site crashed during the last update of your theme node.
Can you help me ?
Thanks
Thème actuel : Node (version 1.9) Extension actuelle : (version ) PHP version 7.0.33
====================== Une erreur de type E_ERROR a été causée dans la ligne 12 du fichier /home/phicarredc/www/wp-content/themes/node/includes/sidebar/sidebar.php. Message d’erreur : Uncaught Error: Call to undefined function node_edge_get_separator_html() in /home/phicarredc/www/wp-content/themes/node/includes/sidebar/sidebar.php:12 Stack trace: #0 /home/phicarredc/www/wp-includes/class-wp-hook.php(287): node_edge_register_sidebars(’’) #1 /home/phicarredc/www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /home/phicarredc/www/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home/phicarredc/www/wp-includes/widgets.php(1765): do_action(‘widgets_init’) #4 /home/phicarredc/www/wp-includes/class-wp-hook.php(287): wp_widgets_init(’’) #5 /home/phicarredc/www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #6 /home/phicarredc/www/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #7 /home/phicarredc/www/wp-settings.php(540): do_action(‘init’) #8 /home/phicarredc/www/wp-config.php(98): require_once(’/home/phicarred…’) #9 /home/phicarredc/www/wp-load.php(37): require_once(’/home/phicarred…’) #10 /home/phicarredc/www/wp-admin/adm
Hi there,
Thanks for writing in! Please check if you have updated the theme and its plugins according to our tutorial here Possible you have updated the theme and missed to update Egde Core plugin. So please follow the guidance and it will be alright.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
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Hi,
I update with FTP and also with the Envato plugin and it’s the same error everytime with the version 1.9.
Hi there,
Could you please provide us with your website URL so we can check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
Once we check we do see that you are using version 1.1 and the latest version of the theme is 1.9 and Edge CPT plugin 1.2, important part is to deactivate Edge CPT plugin and remove it, that way you will get a notification to install the required plugin which will if you have updated the theme install the latest version of the plugin.
Please follow the tutorial we have provided you from above.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, Thanks you, it’s ok now. First update Edge CPT 1.2 and the theme in a seconde time. Last question it’s ok to update PHP version 7.3 ?
Hi there,
Glad we could help! It is for sure ok to update it to version 7.3
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi the theme its great… but last week it crashes for a Slider Revolution (versión 5.2.5.4) error…. so? how can i fix it?
Fatal error: Uncaught Error: Call to undefined function node_edge_get_separator_html() in /hermes/walnacweb07/walnacweb07ad/b1673/moo.comprandoofertascom/bonapgames/wp-content/themes/node/includes/sidebar/sidebar.php:12 Stack trace: #0 /hermes/walnacweb07/walnacweb07ad/b1673/moo.comprandoofertascom/bonapgames/wp-includes/class-wp-hook.php(288): node_edge_register_sidebars(’’) #1 /hermes/walnacweb07/walnacweb07ad/b1673/moo.comprandoofertascom/bonapgames/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #2 /hermes/walnacweb07/walnacweb07ad/b1673/moo.comprandoofertascom/bonapgames/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /hermes/walnacweb07/walnacweb07ad/b1673/moo.comprandoofertascom/bonapgames/wp-includes/widgets.php(1765): do_action(‘widgets_init’) #4 /hermes/walnacweb07/walnacweb07ad/b1673/moo.comprandoofertascom/bonapgames/wp-includes/class-wp-hook.php(288): wp_widgets_init(’’) #5 /hermes/walnacweb07/walnacweb07ad/b1673/moo.comprandoofertascom/bonapgames/wp-includes/class-wp-hook.ph in /hermes/walnacweb07/walnacweb07ad/b1673/moo.comprandoofertascom/bonapgames/wp-content/themes/node/includes/sidebar/sidebar.php on line 12
Hi there,
Please check if you have updated the theme and its plugins according to this article here so the important part is that you do have updated the Edge Core plugin.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, my woocommerce is not working properly. When an item is added to the shop and a costumer goes to the shopping cart, the cart is empty. How can I solve this?
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, i just purchased this theme but the import keeps getting stuck at 90% Any reason why ? And its there a sollution.
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-If you need further help, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
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Hi, all the icons in my backend are turned into blocks. For example to edit rows and columns. Normally you see little icon to exit, edit etc but I only see empty blocks. How can I edit this?
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328917-What-To-Do-If-The-Icons-Are-Being-Displayed-As-Squares-Or-Strange-CharactersIf there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
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Hello, this is my current agency https://yuumgo.com/ and I am considering using this theme because I really liked this style https://node.qodeinteractive.com/startup-home/ but I would like to know if it is necessary to import the whole theme or if I can use this style only for a section within my site like https://yuumgo.com/diseno-de-paginas-web-en-cancun/
Hi there,
When you import the demo, all the content you see on our live site will be downloaded to your WP. There is no option to just import certain pages.
If there’s anything else, feel free to ask!
Support
Edge Portfolio part of
Qode Interactive
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For information: You made an update for Slider Revoltion 6 but the theme is not compatible with it at all. If you built a portfolio with a slider by using the “edge general > slider shortcode” the slider is totally distored.
Hello,
Thank you for reaching us
We tested this in our local installation, and it’s working fine on our behalf – take a look – https://prnt.sc/r7fyom https://prnt.sc/r7fyzl.
So please provide us with your website URL and more detailed explanation, like what slider you tried to import from Edge General options, and we will investigate
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Qode Interactive
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I got email from you. I sent you the links with this issues in my reply.
Hi again,
Thank you for informing us, you will get a reply as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have difficulties to install the theme… I’m following the guide from https://node.qodeinteractive.com/documentation/ but I stucked on 90%, I asked my web developer to upload it but he has this same situation… 90%.
Can anyone help me? As it seems that I’m loosing my money now 
Thank you for your purchase!
If your demo import stuck at 90%, that means that everything except menus has been imported. If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
Or maybe you should try to finish your demo import with XML import, as descirbed in article below: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002603817-How-To-Perform-The-XML-Import
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, unfortunately it doesn’t works either :/ I could show you a screen shots but it’s no space to attach them here.. it just tells “Sorry, there has been an error. The file does not exist, please try again” How can I get a refund please?
Please submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you with the demo import. Here’s helpfull article on how to open a ticket: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
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ok, please check my ticket asap, thanx
The support agent has been informed, your ticket will be answered as soon as possible.
Thank you!
Support
Edge Portfolio part of
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Hi – lovely theme – do you have psds you can send if we were to purchase? Thanks
Hello,
Thank you for taking interest in our theme!
PSD files are not included in the package itself, however once you purchase our theme and submit a ticket to our support team, they will provide you with desired PSDs for pages.
If there’s anything else, please let us know.
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Edge Portfolio part of
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Hello! I’ve bought 6 month of support right now. But I can’t log in to your ticket system!! I think the problem is, that the node theme is not in your list of the product category! Am I right?
A second look and I found it! (it began with “verified” instead of “node”. This is a very long list. Alphabetically order would be helpful or just type the theme name. 
cheers
Hello,
Theme is on the list of supported items, please take a look -> https://www.screencast.com/t/8ShkFjDZkoThemes are not sorted alphabetically, so you can’t search your theme that way. Themes are sorted by original release date.
There’s no need to log in to forum, just hit “Submit a ticket” button and enter your purchase code.
Best Regards, Edge
Why do you use `.inc` for PHP files? It’s more common to use `.inc.php` if you want to stick to this old concept. This is a security issue that has been considered bad practice for over a decade. You don’t even use an `.htaccess` file to prevent uses from snooping. I hope you will fix this in future updates just bad practices. Make me question the entire project.
Hello,
.htaccess file is located within WordPress installation itself, it has nothing to do with the theme installed. When it comes to .inc files, we’ve been using them for a while and have had no problems whatsoever.
Edge
This warning is being thrown due to $meta_data = get_post_meta($attachment_id, ‘_wp_attachment_metadata’, true);
returning an empty string in some cases. To prevent this change
/wp-content/themes/node/framework/lib/edgt.functions.inc:337 from
if (is_array($keys) && count($keys)){
to
if (is_array($keys) && count($keys) && is_array($meta_data){
[29-Oct-2018 15:46:43 UTC] PHP Warning: array_key_exists() expects parameter 2 to be array, string given in /wp-content/themes/node/framework/lib/edgt.functions.inc on line 343 [29-Oct-2018 15:46:43 UTC] PHP Stack trace: [29-Oct-2018 15:46:43 UTC] PHP 1. {main}() /var/www/vhosts/thepalmbeaches.local/public_html/index.php:0 [29-Oct-2018 15:46:43 UTC] PHP 2. require() /var/www/vhosts/thepalmbeaches.local/public_html/index.php:17 [29-Oct-2018 15:46:43 UTC] PHP 3. require_once() /var/www/vhosts/wordpress/4.9.8/wp-blog-header.php:19 [29-Oct-2018 15:46:43 UTC] PHP 4. include() /var/www/vhosts/wordpress/4.9.8/wp-includes/template-loader.php:74 [29-Oct-2018 15:46:43 UTC] PHP 5. get_header() /var/www/vhosts/thepalmbeaches.local/public_html/wp-content/themes/node/full-width.php:9 [29-Oct-2018 15:46:43 UTC] PHP 6. locate_template() /var/www/vhosts/wordpress/4.9.8/wp-includes/general-template.php:41 [29-Oct-2018 15:46:43 UTC] PHP 7. load_template() /var/www/vhosts/wordpress/4.9.8/wp-includes/template.php:647 [29-Oct-2018 15:46:43 UTC] PHP 8. require_once() /var/www/vhosts/wordpress/4.9.8/wp-includes/template.php:688 [29-Oct-2018 15:46:43 UTC] PHP 9. node_edge_get_header() /var/www/vhosts/thepalmbeaches.local/public_html/wp-content/themes/node/header.php:34 [29-Oct-2018 15:46:43 UTC] PHP 10. NodeEdge\Modules\Header\Types\HeaderStandard->loadTemplate() /var/www/vhosts/thepalmbeaches.local/public_html/wp-content/themes/node/framework/modules/header/template-functions.php:35 [29-Oct-2018 15:46:43 UTC] PHP 11. node_edge_get_module_template_part() /var/www/vhosts/thepalmbeaches.local/public_html/wp-content/themes/node/framework/modules/header/types/header-standard.php:50 [29-Oct-2018 15:46:43 UTC] PHP 12. node_edge_get_template_part() /var/www/vhosts/thepalmbeaches.local/public_html/wp-content/themes/node/framework/lib/edgt.functions.inc:970 [29-Oct-2018 15:46:43 UTC] PHP 13. include() /var/www/vhosts/thepalmbeaches.local/public_html/wp-content/themes/node/framework/lib/edgt.functions.inc:951 [29-Oct-2018 15:46:43 UTC] PHP 14. node_edge_get_logo() /var/www/vhosts/thepalmbeaches.local/public_html/wp-content/themes/node/framework/modules/header/templates/types/header-standard.php:16 [29-Oct-2018 15:46:43 UTC] PHP 15. node_edge_get_image_dimensions() /var/www/vhosts/thepalmbeaches.local/public_html/wp-content/themes/node/framework/modules/header/template-functions.php:90 [29-Oct-2018 15:46:43 UTC] PHP 16. node_edge_get_attachment_meta_from_url() /var/www/vhosts/thepalmbeaches.local/public_html/wp-content/themes/node/framework/lib/edgt.functions.inc:437 [29-Oct-2018 15:46:43 UTC] PHP 17. node_edge_get_attachment_meta() /var/www/vhosts/thepalmbeaches.local/public_html/wp-content/themes/node/framework/lib/edgt.functions.inc:409 [29-Oct-2018 15:46:43 UTC] PHP 18. array_key_exists() /var/www/vhosts/thepalmbeaches.local/public_html/wp-content/themes/node/framework/lib/edgt.functions.inc:343
Hello,
We don’t really know where does this error appears, but you can always submit a ticket to our support forum and our agents will help you out.
https://edge.ticksy.com/Edge
Glad to see you just skimmed the comment instead of reading it… The fix is posted in the comment, I gave this as a way to help you, not pay for support…
Change
/wp-content/themes/node/framework/lib/edgt.functions.inc:337 from
if (is_array($keys) && count($keys)){
to
if (is_array($keys) && count($keys) && is_array($meta_data){
No worries, this bug fix is free of charge. Hopefully others can benefit from this too.
Hi again,
Thank you for the heads-up, we will surely fix this in some future theme update.
Edge
Hi, am I allowed to use the images included in the theme? If not, where can I purchase them?
Hello,
Thanks for reaching us.
After demo import, you will receive everything you see in our live preview on your side, including images. These images are meant to serve as a guidance for you to see what image sizes are recommended and how your content could look like. As demo content images are copyrighted as original work of Edge Themes, they can’t be used for commercial purposes. That is, you should replace all demo images with your own ones.
As stated above, they’re original work of Edge Themes designers’ team and as such can’t be purchased on one specific location. The inspiration for the visual appearance of our theme is collected from many online locations (Shutterstock, Pinterest and other media sharing platforms) and multiple authors, so we can’t really concretize this answer.
Best,
Edge
There are 3/4 specific photos I’d like to use. Can I email you those photos so that you can direct me to where I can purchase a license for them?
Hi again,
As said before, we can’t direct you to the exact location of the images, because they’re modified, filtered and cropped, so you will hardly find the exact image from the demo. You can go ahead and search Pinterest & Shutterstock, as they’re basically the main source of the inspiration. On top of that, the designer that drew this theme has left the company months ago, so we can’t get in touch to retrieve this information. Sorry about that.
Edge
Thank you for your response. I’m sorry to hear that. I have one more followup that I think you may be able to help me with, but I need to send an attachment. Is there an email address I can contact you at? Thank you!
Hi again,
Sure, you can email us at support@edge-themes.com just include your purchase code and we’ll try to help you out
Edge
“slider revolution” needs to be updated in order to work correctly with the actual chrome browser. Are there any plans to update this theme in the next time?
Hello,
Are you having some compatibility issues with Slider Revolution and your browser?
Edge
Yes, background video loops don’t work anymore since chromium 66. I was wondering what’s the problem and found out that this is a problem of the browser update and slider revolution incompatibility.
So themepunch did bring out an update.
Hello,
Please send us an email at support@edge-themes.com including your wp-admin access and we’ll update the plugin on your behalf.
Edge
Tanks a lot! But I’ve bought slider revolution now because I won’t wait every time there is an update.
Nevertheless: Are you planning an update in the near future? WPBakery could also use an update.
Hi,
I’ve updated WPBakery as well in the meantime
Best,
Edge
That’s nice! So when will you update?
Hi,
We didn’t have any reported issues with Node, nor did we developed some additional feature for this theme, so update is not scheduled at the moment. If something goes wrong, please let us know
Edge
This theme has a showcase to use that work the same way of this other product from you http://skyetheme.edge-themes.com/skyetheme1/ ? with categories and option to change the thumbnail view of the showcase?
Hi there,
Node theme also have portfolio layout with filter http://node.edge-themes.com/standard-4-columns-wide/ but it doesn’t have option for changing thumbnail view from front end.
Edge
