138 comments found.
Hi – my site is not loading properly as of yesterday. I have the latest theme and recently updated everything within the last 6-8 months. I think there is an issue with Slider Revolution and/or WPBakery Page Builder – they both need upgrading. Please advise. Ty.
Hello,
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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he enlazado tres botones uno a cada pestaña de un objeto compaginable lo hice colocando el ide de cada pestaña o sección en cada boton como etiqueta, pero la transición al realizar el paso de un boton a otro boton es torpe y baja incluso a otra seccion inferior cosa que no pasa con los puntos de compaginado y los puntos no pueden se modificados para que sean mas visibles y reemplace la necesidad de un boton, nunca use el soporte porque lo intente y el tiempo de respuesta fue lento ahora realmente lo encesito.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I emailed about having version 1.1 and need to update to latest. How can I go about this? I need to re-up support, the upgrade for themes is not included in my license. Ty.
Hello,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
Qode Interactive
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I have php 5.6.x. Will upgrading the theme work with such? I am trying to upgrade to the lates PHP but seems like I need to upgrade the theme first. Ty.
Trying the ftp method. My downloads section downloads Version: 1.1.1 (themeforest-node-folder-download>node-child>style.css). I this the latest?
Hi,
The latest versions of theme and plugins are listed in the changelog in this link.
We recommend using the theme with PHP 7.4 or PHP 8.0.
Support
Edge Portfolio part of
Qode Interactive
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My download section download old 1.1.1 version. Where can I download latest version?
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The “Scroll To Top Button” at the end of each site scrolls up very very slow. Is there any setting or possibility to make it faster?
Hello,
Unfortunately this cannot be adjusted through theme options. To change the scroll speed you would need to edit our theme files.
Support
Edge Portfolio part of
Qode Interactive
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Thank you very much for the reply! I would recommend changing this in the next version of your themes. It’s really way too slow, especially on long blog articles. I will disable this feature now and use a third party plugin for it.
Support
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Hi ,
When will Node Theme be updated? The Node theme has not been updated since june 2021, two years ago.
The WPBakery Page Builder is now version 6.6, but the newest version is 6.13, and it can only be updated though theme-update. Also the plugin Slider Revolution needs an update, but again it can only be updated through theme-update. And for my website to function well, the theme should be updated regularly. I hope that you will release an update soon.
Hello,
Thank you for reaching us!
At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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hola tengo problemas con el menú, los items del meno ya sean textos o iconos de busqueda se desplazan hacia abajo como puedo solucionarlo
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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es un servicio pesimo nunca he usado la plantilla y por algo tan sensillo desean cobrar, hacen que la plantilla tenga trabas para facturar el soporte, ahora la plantilla no deja modificar el color de fondo del footer, es una pesima plantilla.
You can find more info regarding support expiration and option to extend it in this article here.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Edge Portfolio part of
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Most of my options are not working properly after i updated to newest version of theme
Hello,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins so please make sure to update them too.
Support
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Hello, I can’t find the place where I should change the yellow lines for another color.
Color off SEPARATOR, how change?
Hello,
There is an option in separator settings to set different color (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Qode Interactive
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i have tried several times but same problem appear again and again The import process may take some time. Please be patient. and it is stoped on 90%..... how to solve this problem please help
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them. Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I bought the theme, I try to install the demo content, so that it remains the same and then be able to work on it, but I have already done it several times and I can’t get the demo import to fit perfectly like yours.
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content again, by following the steps from this article. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, how add custom font on my web? im needed agree my fonts
Hi there,
Please check the following article.
As we said, if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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The demo doesn’t work very well, I think several things should be fixed.
I am interested in buying it but only if it is UPDATED.
It has been more than half a year without updating.
Hi there,
As we do not have enough information in order to help you, we would appreciate it if you could please contact us through this email, explain what does not work well and one of our support agents will check this and assist you further.
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
Support
Edge Portfolio part of
Qode Interactive
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Ok, when they upload the updated version, I’ll buy it. Thanks a lot.
Hi there,
You’re welcome! Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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no no, just please answer this message when the version is 100% updated in everything so I buy it =)
Hi there,
You will see the latest update under changelog of theme on ThemeForest page.
Support
Edge Portfolio part of
Qode Interactive
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Hello, are you going to update this product? for new versions of wordpress?
Hi there,
Please note that we didn’t include compatibility for the latest WordPress version yet and we are working hard on adding it. It would be best to wait until we release an official update which we hope so will be available soon. Thank you for your patience and understanding.
You can try using Classic Widgets plugin as a temporary solution if you are having some issues on the latest WordPress version.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, we recently purchase the theme and there is a new update of WP-bakery and Slider Revolution. How can we update them?
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello Team
Recently I have updated the NODE Theme on my Website. After updating I am facing Issue in Portfolio Page Item as Its keep on Loading and Page getting hanged.
Please do guide to resolve the issue. Thank You
Hi there,
Please send us a mail and include your purchase code and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hey, it’s been a long time ago since WordPress 5.5 came out and the Theme Node isn’t compatible with WP5.6 and above. This is becoming to be a security and a compatibilty issue. When will you update this Theme? Thank you!
Hello there,
Thank you for reaching us!
Our dev team is working hard at the moment on updating all of our themes. We don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress and you can always check the article in this link.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, one of my clients purchased this theme and was wondering how to show the LinkedIn link on the author biography at the bottom of the post page. At the moment there is only an option to show/hide email addresses, all other user fields are ignored. The output of the author bio strips HTML too so can’t add one manually. Many thanks. (If necessary I can ask the client to comment from their account with proof of purchase).
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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How can i disable sticky header?
Hi there,
Thanks for writing in! Please navigate to Edge Options > Header you can choose your header behaviour.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Do I need to purchase visual composer to use this theme?
Hi there,
Thanks for taking an interest! Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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hola, active el tema y de home tengo startup-home, al instalarlo me dice “oops… slider with alias startp home not found., necesito ayuda por favor
Hi there,
Thanks for choosing our theme! If you are missing the slider you can always import them manually.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, i have a trouble with my slider in Slider Revolution, it all works fine, but the resolution of the images in each slide gets a low quality resolution when published, even though they have the right resolution and look great in the the slide preview, could you help me out with this?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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