Hello,

If you are using the latest version of the theme listed in change log, then you can use the latest version of WordPress.

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Hi there,

Once we check the single portfolio item the images are being displayed as well both on Firefox on Mac and PC. You could alternatively turn of page transitions from the Theme Options > General.

You can also try to add this code to Appearance > CUstomize > Additional CSS:

.qodef-portfolio-single-holder .qodef-animate-appear.qodef-appear-from-bottom .qodef-portfolio-single-media .qodef-portfolio-single-media-inner {
  opacity: 1;
}

We hope this helped and if you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

thank you very much for your support. The code has solved the problem.

You’re welcome and have a great day!

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Hi there,

Please note that our developers are constantly working on updates for all our themes. The theme is working fine so there should be no issues using it! At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.

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Hello,

The current version of the theme listed in change log should work correctly with this plugin.

If they are having troubles to access their account from which the theme was purchased they can try contacting Envato Support. Alternatively, you can purchase the theme again to have access to the current version and future updates.

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Hello,

Your ticket should now be updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hello,

At the moment we don’t have ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.

If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.

Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.

You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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Hello,

Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.

To use the theme on the latest WordPress version you should use this plugin.

Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.

We haven’t tested the theme with latest version of WooCommerce yet.

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Hello,

Thank you for choosing our theme!

If you imported demo content and the sliders are missing, please note that they need to be imported separately. See one-click import → Bonus tips.

You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

We tested this behavior on our local installation and everything works fine, we could manage to reproduce the issue.

Check do you have the latest version of our theme and all required plugins. Follow this article in order to update them properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

  Support    Select Portfolio part of   Qode Interactive

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Hi there,

Please try to add this code to Appearance > Customize > Additional CSS }

@media only screen and (max-width: 1024px){
.carousel .carousel-inner .item .qodef-image img {
        display: block !important;
        width: 100%;
        height: auto;
        webkit-background-attachment: scroll;
        background-attachment: scroll;
        overflow: scroll;
        background-size:cover;
    }
.qodef-slider-elements-holder-frame {
        top: 100% !important;
        transform: translate(-50%, 100%) !important;
    }
    .carousel .carousel-inner .item .qodef-slider-elements-container .qodef-slide-element.qodef-slide-element-text-extra-large{
        font-size: 25px !important;
        line-height: 24px !important;
    }

.carousel.qodef-full-screen{
    height: 250px;

}

We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi, thanks for the slider css.

What about the missing js?

Hi there,

Could you please send us a mail providing your purchase code in it and our team will check this and help.

Thanks.

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Hi there,

The latest version released is 1.7 so as we do see that you are using an outdated version of the theme and if you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

Also if you need an immediate update of any of the plugins, please send us a mail providing your purchase code in it and one of our support agents will provide you with latest versions.

We hope this helped.

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Hello there,

Thank you for taking interest in our theme.

Video background can be looped. Please let us know if you have any additional questions regarding the theme.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Support Select Portfolio part of Qode Interactive

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Just did.

Hi there,

Thanks.

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Hi there,

Could you please provide us with your website URL so we can check this.

Thanks.

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Hi there,

Thanks for writing in!

It is compatible but please read this article here.

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Thanks.

Hi there,

Glad we could help!

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Hi there,

The theme version is 1.7 but please check that you have updated the plugins to the latest version as well, as this is of great importance.

You can see the guidance on how to do this here.

If the update procedure was done correctly this should not happen at all.

Thanks and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Select Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Support Select Portfolio part of Qode Interactive

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Hi there,

Thanks for writing in! Please read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Select Portfolio part of Qode Interactive

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