483 comments found.
I have installed theme but there is some problem:
Header selection not working when I choose different header so It is not making any effect.
Upon import demo content furniture demo content is installed whereas I want furniture demo.
Also please confirm about the Images of demo content it is not available when I am importing the demo.
Hi woodenfair,
1) Maybe you select another the header layout in Edit Page. You go to Edit Page > Product Options > Header – Breadcrumb > Header Layout > select default
2) If you want to setup exactly the same as the Upstore Furniture demo, you will go to our downloads page . You input your purchase code . It will give you the links to download the full demo package
3) It will not import all demo contents and images
If you need more help, please buy theme and open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I am having problems with the All Categories menu and the search bar at the top. The All Categories Menu has all of the right categories, but when I try to scroll down to view all of the categories, it only scrolls down on the page, not on the menu. Also, the search bar at the top does not have any of the categories listed. It only has All Categories and Uncategorized.
Hi oasisoperations,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, with Ts instagram, it works on local testing but not on server which returns error “Instagram has returned invalid data.” Used to work. Please advise? Thanks
Hi glorialu1025,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, I’m a problem with a Up Store Theme.
After some plugin updates and the upgrade to version 5.5.3, there is a problem with the humberger menu not opening. Can I ask for your help? Here is the site in question: https://www.caffestoreitalia.it/
Where is the problem? Thanks a lot!
Leonardo
Hi leonard976,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello ,
Please why are the default images not showing after the demo install ?
Regards.
Hi Naja_sniper26,
If you want to install exactly the Upstore theme as our demo, you can download and install the full demo package here http://downloads.theme-sky.com/.
You can read the article at the link https://skygroup.ticksy.com/article/5489 so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hi how can i select the upstroke yellow furniture theme?
Hi mhumaiz,
If you want to install exactly the Upstore Furniture as our demo, you can download and install the full demo package here http://downloads.theme-sky.com/.
You can read the article at the link https://skygroup.ticksy.com/article/5489 so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello,
is it possible to disable Google Fonts in your theme?
Thanks
Hi Cap_Cty,
You can change the Google fonts on the Upstore theme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
Quick question. I am using Microsoft Bing Webmaster Tools. It says that I need to add a
tag within the of the page source.
Where do I do this? In the Header.php or somewhere else.
Thanks
Hi pyxis2025,
You try reading the document at the link https://yoast.com/help/how-to-connect-your-website-to-bing-webmaster-tools/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Hello again, Is there a way to add a slider (Slider Revolution) to a “product-category” page? See example: https://preppyprincess.com/product-category/collars-jewerly/
This is the type of slider I want in my product-category pages: https://preppyprincess.com/boutique/
Thanks
Hi pyxis2025,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
I am getting an error in the theme: PHP Fatal error: Uncaught Error: Call to a member function get() on null in /home4/pyxis2025/preppyprincess.com/wp-content/themes/upstore/framework/woo_functions.php:72 Stack trace: #0 /home4/pyxis2025/preppyprincess.com/wp-content/themes/upstore/header.php(36): upstore_tiny_account_popup() #1 /home4/pyxis2025/preppyprincess.com/wp-includes/template.php(730): require_once(’/home4/pyxis202…’) #2 /home4/pyxis2025/preppyprincess.com/wp-includes/template.php(676): load_template(’/home4/pyxis202…’, true, Array) #3 /home4/pyxis2025/preppyprincess.com/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #4 /home4/pyxis2025/preppyprincess.com/wp-content/themes/upstore/404.php(1): get_header() #5 /home4/pyxis2025/preppyprincess.com/wp-includes/template-loader.php(106): include(’/home4/pyxis202…’) #6 /home4/pyxis2025/preppyprincess.com/wp-blog-header.php(19): require_once(’/home4/pyxis202…’) #7 /home4/pyxis2025/preppyprincess.com/index.php(17): require(’/home4/pyxis202…’) #8 {main} thrown in /home4/pyxis2025/preppyprincess.com/wp-content/themes/upstore/framework/woo_functions.php on line 72
Any suggestions?
Hi pyxis2025,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Is it possible to add the free shipping, free returns, and free support section to sport demo?
Hi maxumfitness,
Please buy the Upstore theme and open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Hi there, Which folder in the FTP should I edit to modify a sentence on the Login/Register popup ? Thanks a lot, B.
Hi BatMarketing,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Thanks 
Hi team, I purchased theme like 1 year back and working fine , and now i am facing error message so I extend my support and i need your support www.uaegamers.ae
above link is my website please check
Hi jithinpkuttan,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
I bought theme upstore. Finding some difficulty in product filters. order of size filter is not correct it must shows small, medium and large. But it is showing Large medium small. Colors filters are only showing colors which are available in demo. other colors are not displaying in sidebar filter
Hi 123alo,
Please buy the Upstore theme and open a ticket here https://skygroup.ticksy.com/. Then you give us your website information. We will help you check it.
Best regards,
funciona com o plugin templatera? para customização de cabeçalhos e rodapés?
does it work with the templatera plugin? for customizing headers and footers?
Hi clayme,
Please buy the Upstore theme and open a ticket here https://skygroup.ticksy.com/. Then you give us your website information. We will help you check it.
Best regards,
Good morning,
We can’t install Amazing Slider Revolution and WPBakery Page Builder Integration, because it appears an error in the serial number it is provided for free. Is the second time i write and i don’t receive any answer. Anybody help us? We want to use both.
Thank you.
Hi DEMGROUPSAC,
We replied your old comment 1 month ago. Please check it https://themeforest.net/comments/24975958
About WPBakery Page Builder and Slider Revolution licenses, Please read our article https://skygroup.ticksy.com/article/10856/
If you still have problem with them, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
Hi, I have purchased Upstore theme for fashion website and currently unable to import demo pages and data into the wordpress.
Please provide me support in this regards. Thank you
Error: while clicking Import Demo Data Button::
wp-content/plugins/themesky/importer/data/widget_data.wie! Reason: 404 – Not Found.
And What to write : Enter the Redux option name
Hi muzqad79,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. We will help you check it.
Best regards,
hi, i tryed the use Slider but i couldnt because they want a code. is there any code for Slider Revolution?
Hi idillce,
Please read this article https://skygroup.ticksy.com/article/10856/
If you still have problem about using Slider Revolution, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, I would like to update the links for the “View your cart” and “Proceed to checkout” buttons found in the lateral shopping bag. I have verified that I have set up the right page in WooCommerce > Settings > Page Setup. It worked for the Shop and Wishlist page links, but it’s not updating the Cart and Checkout links.
How can I do this?
Hi sedo974,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Upstore Theme is causing a 503 Error on our website – validated by hosting company.
Hi Pilgrim_CD,
You can read document at link http://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
All of the recommendations in this article have been completed and it was identified that the 503 Error is being caused by YOUR theme. I have even purchased a fresh copy of the theme to see if there are any updates, which did not help.
Hi Pilgrim_CD,
Please open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. We will help you check it.
Best regards,