438 comments found.
Hello, I have just purchased your theme, I have imported the demo content, but when I am trying to customize the theme and the widgets or when I try to import the child theme I get a critical error on my website. Can you please help me with this issue?
Hey there,
Thank you for contacting us,
Can you please try to deactivate the theme and activate it again? let me know if you still have the same issue.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Hi, I purchased this template few days ago and need your support. How can I contact you?
Hey there,
Thank you for your reply,
Either you can send your query here in the comment or you can share your query at https://azelab.freshdesk.com/helpdesk/tickets for support.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Another question. I want to put 4 services in one row, not in two rows.
See the screenshot: https://prnt.sc/vbcjtwHow can I do that?
hey there,
Thank you for contacting us,
There is no option t change this, it can be possible to do by changing in the code.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
You should make this editable in the next update. This is not good. 
p.s. can you tell me the name of the file I need to change?
Hey there,
Thank you for your reply,
Please go to wp-content > plugins > post_type, and edit plugin_post_types.php and jump t line number 674, you will need to change it to col-md-4 to col-md-3
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Thank you a lot! 
How can I edit Service?
Please see the screenshot below: https://prnt.sc/vbak9yHey there,
Thank you for contacting us,
Please go to WpBakery settings—> Role Manager , and select custom option in post type, and then check for services and save changes. And then check again.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Thanks. It works.
I cannot find the demo folder to install demo content
Hey there,
Thank you for contacting us,
Can you please check the documentation https://accountant.azelab.com/documentation/ it will help you to import the demo content.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Where i can find the dummy data of this theme.
Hey there,
Thank you for contacting us,
Can you please check the documentation https://accountant.azelab.com/documentation/ it will help you to import the demo content.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
The predominant color of the http://demo.azelab.com/#accountant_wp theme is yellow, can I easily change to another one? Does this accompany other things like icons that are opaque devices and masks or do I have to fiddle with the css code?
I realized that the pages are titled “h2” and not “h1” will this be changed by you? In SEO I believe it is better for positioning, do you intend to change or will it be anyway?
Hey there,
Thank you for contacting us,
1) Yes, you can change the color yellow to other one.
2) h2 is in the code, you will need to change it in the code.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
In addition to the social media icons that are in the demo, do you have instagram too? I’m looking for layouts to buy
Hey there,
Thank you for contacting us,
Yes, you can add the Instagram too.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Is there a way to make widgets transparent? Anywhere any widget is placed, especially in the footer, it has a grey background. http://steadfastaccounting.us/
Hey there,
Thank you for contacting us,
No, there is no option to make widget/footer background transparent.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Either you didn’t care to resolve my issue or you didn’t understand what I was asking for and just sent a one line response and moved on. I think this is a very lazy way of responding to a legitimate request that seems to be a limitation and quite frankly dirty coding on the theme developer’s end.
No worries, don’t move a finger….I figured it out on my own. A 4 second Google search revealed a one line code that accomplishes exactly that. Very disappointing and display of poor customer service as a developer.
At least if a future PAYING customer asks for help with this issue, send him this code to make widget backgrounds transparent, which your original theme wasn’t capable of doing: }
.content-wrap, .widget, .app-form>fieldset {
background: transparent;Hey there,
Sorry for your inconvenience,
It can be done by custom CSS code, but we have mentioned you for the option, and really there is no option. And we appreciate for your efforts regarding custom CSS.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Hi,
I’ve just purchased the theme but I’m struggling to visualise correctly the demo content for the services.
If I open a single service page, the left-hand column where the widgets should be is empty.
if I try to open the widget page in the Wordpress backend I then get this error: Warning: Invalid argument supplied for foreach() in /Applications/MAMP/htdocs/odonnell/wp-admin/widgets.php on line 98
Fatal error: Uncaught Error: Cannot unset string offsets in /Applications/MAMP/htdocs/odonnell/wp-includes/widgets.php:1247 Stack trace: #0 /Applications/MAMP/htdocs/odonnell/wp-admin/widgets.php(137): retrieve_widgets() #1 {main} thrown in /Applications/MAMP/htdocs/odonnell/wp-includes/widgets.php on line 1247 There has been a critical error on your website. Please check your site admin email inbox for instructions.
Bear in mind this is a fresh localhost (MAMP) installation of Wordpress with just your template and your plugins installed.
Also, if I try to edit a service, both the text and the visual editor display the HTML syntax, without the actual visuali part of the page.
Hey there,
Thank you for contacting us,
Can you please switch to default WordPress theme and switch back to accountant theme again and then check again? If you still have the same issue, please share your issue at https://azelab.freshdesk.com/helpdesk/tickets our team will look into it.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Hi Danish,
I’ve tried and it resulted i the whole WP instance to lock me out with additional errors.
I had to reinstall wordpress and re-import template and demo content.
However, I’m still in the same situation as before.
I’ve also tried opening up a ticket in your platform but I’m getting an error there too.
Needless to say I’d need rather urgent assistance, as I need to use your template for a commissioned work and I can’t even get started.
Hey there,
Please try link https://azelab.freshdesk.com/ and refresh hard if any error with this link.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Hi Danish,
I’ve raised a ticket, thanks.
Best regards,
Thomas
Hey there,
Thank you for your reply,
Our team will respond you soon
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
i need Visual Composer activation code please
Hey there,
Thank you for contacting us,
You don’t need to activate any premium plugin which comes with theme, you can updated the plugin when new version of theme will available with latest updated plugins. If you don’t want to wait for the theme to update. You can directly raise the request for the plugin here https://azelab.freshdesk.com/helpdesk/tickets
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Just installed the theme. Unfortunately, theme customization and widget page is failing to load with this message: There has been a critical error on your website. Please check your site admin email inbox for instructions.
http://steadfastaccountin.usPlease help. Thank you in advance:
Hey there,
Thank you for contacting us,
Can you please raise you issue here https://azelab.freshdesk.com/helpdesk/tickets ? so our team will look into it. If you have already raised, please wait our team will respond you soon.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
I submitted a ticket at https://azelab.freshdesk.com/ but so far no response
Hey there,
Thank you for contacting us,
Can you please share the Ticket ID?
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Hi there,
Just purchased and installed this theme. Demo import worked flawlessly. Services section is my issue. I can’t edit the services using WPBakery, instead it’s the standard text editor. Anyway possible to edit services post pages with WPBakery? Thank you in advance.
Henry
Hey there,
Thank you for contacting us,
Can you please explain your issue with some screenshots? so we can understand better.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
my Contact us page : map not working.what I mean is that the demo Map not showing.
Hey there,
Thank you for contacting us,
Can you please share the screenshot via https://azelab.freshdesk.com/helpdesk/tickets ? so our team will look into it. If you have already done this, please wait our team will reply you soon.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
my Contact us map not working.what I mean is that the demo Map not showing.
Hey there,
Thank you for contacting us,
Can you please share the screenshot via https://azelab.freshdesk.com/helpdesk/tickets ? so our team will look into it. If you have already done this, please wait our team will reply you soon.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Hi,
We purchased this theme recently and have been editing the demo content to create our website.
The theme seems very glitchy, we will make a change and it will look great while we are logged in – then when we are not logged into WP-ADMIN and viewing the site as a customer the website is shambolic. Different font sizes, different ways of displaying the content including different containers etc. It seems to be really magnified when we are not logged in – for example the logo is showing three times (twice at large size and once at regular size).
Is there anything we can do to fix this?
Thank you in advance
Hey there,
Thank you for contacting,
Can you please explain your query bit more with some screenshot? so we can understand the issues better.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Can I email you directly?
Hey there,
Thank you for you reply,
Please share your issue at https://azelab.freshdesk.com/helpdesk/tickets instead of email, or if you have already done, please wait our team will reply you ASAP.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Hello. I’m trying to add three services indexes. I have three groups of products, and under each group, I’d like to display the services. I’m having 2 problems: 1. When I remove the link for the title when setting up the index, (I dont want dedicated pages for each service) the formatting of the title is lost.
2: I’m not able to select which services need to be in each group index. Please can you assist?
Hey there,
Thank you for contacting,
Can you please explain your query bit more with some screenshot? so we can understand the issues better.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
I bought the theme today, when trying to register the code I receive an error message “The purcahase code is wrong.”
finally I was able to activate the license Thank you
Hey there,
Thank you for contacting us,
And your efforts are highly appreciated Good luck
Let us know if you have any other queries.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
The Appearance -> Widget page triggers an PHP fatal error. Can you advice, issue an update or fix? Warning: Invalid argument supplied for foreach() in /public_html/wp-admin/widgets.php on line 98
Fatal error: Uncaught Error: Cannot unset string offsets in /public_html/wp-includes/widgets.php:1247 Stack trace: #0 /public_html/wp-admin/widgets.php(137): retrieve_widgets() #1 {main} thrown in /public_html/wp-includes/widgets.php on line 1247
Hey there,
Thank you for contacting us,
Can you please share your temporary admin credentials and FTP access here https://azelab.freshdesk.com/helpdesk/tickets so we can check the issue. if you have already done this, please wait for our team will reply to you ASAP.
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
Hi There,
Can you please send me the Demo Data?
brev23@hotmail.com – I am trying to get this set up as soon as possible for my client so I would appreciate it being sent through as soon as you are able to
Cheers
Nick
Hey there,
Thank you for contacting us,
You can import the demo content from the Theme Option, please check the screenshot here http://accountant.azelab.com/documentation/images/demo_importer.jpg
Kind Regards,
Danish from Azelab
Support Lead
Support Ticket System
