128 comments found.
Very promising but a lot of issues. No longer supports ie. thats crazy. Not mobile friendly at all. In addition the page load rating goes to 10 on mobile and 40 on desktop on google with no apps installed. Crazy…
Hi McafeeInstitude,
As you can see in our description, we don’t include the detail that we support IE.
one question!
Does this theme works differently than those of Shopify theme themselve?
Because I can’t get the dropdown Menu in the header. Only the main menu appears but not the submenu as dropdown.
How can I solve this?
Please sent your requirement to support@arenathemes.com. Our support team will help you out. You can also find more detail about mega menu with video guide: https://help.arenacommerce.com/zeexo/navigation.html
Hey I emailed you kindly check your email.
regards
HI I had purchased this theme 4 months ago with one year support. I now want to use this theme but I face issue here. I installed it following your videos guide. but I can’t get the Menu and product compare and whishlist features. I install them successfully but they don’t appear in the header.
Watch the screenshort https://ibb.co/YT9PySQ
Please email to support@arenathemes.com with your site info. Our technical team will help you to check.
I answered you in email. kindly check your email
Hi again!
I want to change the skin. How can I do this without reinstalling the theme?
I go Theme Setting —-> General setting -—>Template Skin. It doesnt work if I change it here…
where else can I change it. kindly let me know.
You can install new theme or copy/paste setting_data.json files to change skins.
Will the next update fix the missing compare and wishlist icon issue that people are having?
If you have any problems with compare and wishlist icon, please email to support@arenathemes.com .Our technical team will help you to check.
Is it possible to add a new tab in between the description and reviews section? like description, how to use, and reviews? is it possible to create additional tabs like this?
Yes, please email to support@arenathemes.com .Our team will help you to check.
Hi. I bought the theme. I need some support, but can’t submit any ticket. It says “We are sorry. You have been restricted from accessing this helpdesk page.” 
If you got issue with system please use other email address to sent ticket issue.
Doesn’t work. I’ve tried different email addresses. Do you mean to send you to an email address?. I don’t understand why I am restricted. I’ve purchase the product and it’s the first time I am requesting support. In anticipation, I post my comment here:
Grateful if you could help me on the following:
1. my icons on wishlist and compare is not appearing on my header and product. I am not able to figure out what I am doing wrong
2. The logo list on my megamenu is linked to collection. I used the same menu for mobile. But the logo cannot be clicked to view the collection. Grateful if you could advise.
Thank you.
Sorry for this inconvenience. Please send email to support@arenathemes.com from other email address. Our technical team can’t follow comment here. If possible, please add our email support@arenathemes.com or support@arenacommerce.com to your contact email. It’s not only Freshdesk, we sent many email to your email address and it response that your email not exist. I don’t know why, but i already contact Freshdesk about this issue.
Thank you very much for your assistance. will email you as requested.
Hello, can you help me to disable loading screen/icon? It just looks terrible. Thank you.
Hello janosiatti,
Please file a ticket with us at https://arenathemes.freshdesk.com/support/home
Our team will help you there.
Hello. I had 3 presale questions, but it’s asking for Purchase code on ticket. Grateful if you could confirm the following: 1. If a product has different variants with different prices, how does it display on the collection page. ie, does it display as a range (USD 10 – USD 20 for instance) or ‘as from price’ (as from USD 10) 2. Would you be able to send me a link to show how collection page is displayed. I could not find view on the template. 3. Can I put a logo on the menu instead of a text?
Thank you in anticipation
RTL Support?
Please email us your Shopify URL and purchase code to support@arenathemes.com so we can diagnose your problem.
Our team will contact you promptly.
Is there an option for showing custom labels on the top corner of each product as well?
I’m not a customer yet. I’m trying to see whether this theme can be a good fit for me. I’d appreciate if you could answer my questions here. Thank you.
There is option for showing labels on the top corner of each product card as seen here: https://arena-zeexo-fashion-new.myshopify.com/?fts=0
Should you want to know further about the theme, please bundle them up and send them to us at this email address: support@arenathemes.com
Our team will answer you faster than on here 
Thank you. What about RTL support?
OK. And what about RTL support?
Yes, Zeexo support RTL.
hi, how to remove powered by arena please ?
Please email to support@arenathemes.com with your site info. Our technical team will help you.
Hello,
We are new in shopify and interested in purchasing you template. Can you please send us more for the following :
a) About adding multi languages. Will we be able to create easily multi languages without using an APP ? Will this be done by creating 2 separate stores, one for each language ?
b) We want to create a store with 2 user levels, the first level will be public showing the products without pricing and the second level will be with login access that will show the products with prices. How will this be done ? Can we do it without an APP ?
Thank you .
Hello INTERMARK-GRE,
Please email us at support@arenathemes.com for more information on your queries.
Thank you for considering using our theme!
I am using the Searchanise (smart search as recommended)
However the Searchanise search widget (left) disappeared after 2 seconds of loading.
Thanks and please kindly help
Ticket #28266
Hello szehow!
Please also inform Searchanise team about this problem. Our team is working on your problem, they should get back to you promptly.
Thank you for reporting!
Hi, can you please kindly help following issues:
1) Liquid error: Could not find asset snippets/currencies.liquid (Please kindly see the bottom of footer)
2) There have no add the cart button function.
Ticket #28263
Thanks
Hello szehow! Our team is working on your problem.
Thank you for reporting!
Hello, I have purchased your zeexo theme, but I don’t know how to install the carpart theme to my shopify store,please help me, thank you
The customer clicks on the picture on the product page, there is no product picture zoom function. How to solve this problem??? please help me
Hi, please open a ticket with us at https://arenathemes.freshdesk.com/support/home
Could you tell me how to do it in more detail?
You can sent your store details & purchase code to support@arenathemes.com, we will install it for you for free.
Hello! This is a pre-purchase query. I really like this theme and consider buying it. I have seen the feature grouped products, and was wondering if there is any possibility to give discount, for example 10% discount on the second product when buying 2, and 30% discount on the third product when buying 3 products etc. Looking forward to hearing from you.
I’m sorry about late reply because i see similar tickets in our ticket system. Yes, we could do that with coupon code that you can create manual from Shopify store.
Trying to import this one: https://i.arenacommerce.com/go/zeexo/arena-zeexo-fashion-home-14/ .... but on theme import all i see is Select Version Select Present but nothing says 14…..
Hello Lovethexoxo,
In the Installer please select 1.3-fashion in the ‘Select Version’ dropdown list. Once you do so, in the ‘Select Preset’, option ‘Fashion 14’ will appear.
Should you have any further queries, please email us at support@arenathemes.com with your myShopify URL ([your store ID].myshopify.com) and purchase code and we will help you further.
Thank you for asking us!
Hello,. One question Just before to buy, does it have image auto resize function enabled or I need manually resize all product images before to upload
Hi,
Yes, you can set product image ratio with theme setting.
URGENT!! Hello!! Love your Theme Can you just tell me that Zeexo – Multipurpose Shopify Theme supports Oberlo app, Loox Reviews and Inventory Mangaement app like Sales rocket or not?? Kindly reply asap.
It’s support Oberlo, Loox, Inventory Management. We don’t test Sale Rocket before.
HI,
I am planning to purchase this theme but want to confirm following: 1. Does it have advance settings for blocks to customize the layout of any section with sub sections arranged in blocks? 2. Does it support custom HTML input? 3. Do you have a page builder to build custom pages our self for the theme? 4. Future updates – do we have to purchase next versions or as advertised free lifetime updates will cover next version for updates and upgrades. Thanks
Please email to support@arenathemes.com .Our technical team will help you to check
Hello, Can we create a new Page and Edit it through Theme Builder in the Customizer Section?
For e.g I have create a new page “Test Page”, Now I want to edit it the same way I edit the Homepage, adding sections, announcements etc.
Please email to support@arenathemes.com with your site info. Our technical team will help you to check
