ArenaCommerce - Shopify Themes & Apps Developement
Download immediately after purchasing:
Per Envato’s ThemeForest regulation, after you purchased the theme, the theme’s package available for download would be a zip file that contains:
- Shopify theme files to install on your Shopify store.
- User Guide & Installation Guide.
- Changelog / Release Notes.
You need to extract the zip file before upload the file up into Shopify for installing or this error will appear: “errors: zip does not contain a valid theme: missing template “layout/theme.liquid”.
General Support Information and Policy
Please note that as authors of the theme
We are able to provide support only for the features which we created and for the issues related directly to the theme, mainly:
- Answering quetions regarding theme installation, theme configuration, theme setup to look like our demos.
- Fix bugs related to the design (such as broken layout, overflow content…) and coding, along with code conflicts with Shopify that lead to malfunction excluding problems caused by applications developed by third-parties.
- Should you decide to install a third-party Shopify app, please check with us first as we may have an integration-ready app from our affliliates that suits the function you are looking for.
- If you decide to install a third-party app without our acknowledgement, we reserve the rights to charge you for any damages the app makes to the theme should you want our help in fixing your store as this would be counted as customization work under Envato’s Item Support Policy.
- In case the damages were irreversible and beyond our ability to fix, you can look for other Shopify Partners and Experts to help you. We are happy to collaborate with them to fix your store and monetary charges would be applied. We never accept refund requests for these cases.
- For more information on our Support Policy, please go here: https://help.arenacommerce.com/quickstart/
We also can help you with these services as seen below. Please note, as they are excluded from Envato’s Item Support Policy, extra charges may apply:
- Teach you how to use Shopify.
- Edit the theme files and, or the theme source code.
- Answer questions related to edit theme files, source code.
- Add new features, customize and add features that are not built into the theme.
- Integrate or make the theme work with third-party apps and scripts.
- Re-do any customization you have done on your store when you upgrade the theme.
Our support schedule
- Our timezone is GMT+7 and working hours is from 9AM to 6PM from Monday to Friday.
- We do our best to monitor your queries (refer to as tickets) around the clock. Reply times can vary from time to time and be up to 24 hours from Monday – Friday, and up to 48 hours on weekends due to different timezones.
- Please make sure you have read all the available help documents before submitting a support request.
- Our holidays day-offs follows local laws, so we are available on most Black Fridays, ThanksGiving, Christmas, etc… for your emergency requests. We will send a notice to you 1 week prior to our state’s holiday.
- We highly recommend coming to us with your theme-related issues. However, if you do not feel comfortable sharing access to your website with our staff members, we recommend hiring a freelance developer, whom you can collaborate closely with, to help with your website issues. Your private developer can contact us any time for support.
- For questions prior to purchase or bug report, please open a ticket with us here.
- Third-party Shopify app: there is no guarantee the app’s code will integrate well with our theme. Please always ask us prior to installation. Any damages the app causes will be counted as a customization of the theme and will be charged accordingly should you seek our help repairing the theme.
- Please always unzip the theme package you downloaded from Envato after purchasing the theme. Shopify can only recognize individual files and uploading a zip file will cause this error: “errors: zip does not contain a valid theme: missing template “layout/theme.liquid”.
- If this is your first time opening an online business, making the transition from brick-and-mortar to online business, or simply lack the time needed to set up your store, we do offer set up and customize packages to help you save more time to focus on your business.
- For sections such as ‘New Arrivals’, ‘Best Sellers’, ‘Featured Products’,... you can use third-party apps to pull out products to populate these lists. We do provide customization services to help you integrate third-party apps into our theme and provide a list of our affiliated apps if you want to save the hassle altogether. Please contact us for further details.
By purchasing our products, you acknowledge and completely understand and agree to our policies.