12896 comments found.
Hi ! I can not acces my suport forum. I got new password in my mail but it not work.
Hello,
We have had technical difficulties with our server. Now they are resolved so you should be able to use our website again.
Sorry for the inconvenience.
Hello I cannot log in to docs page (support), I own 3 different account and neither of them works
I tried to enter with new password sent, and still it doesn’t let me in
Hello,
We have had technical difficulties with our server. Now they are resolved so you should be able to use our website again.
Sorry for the inconvenience.
I can’t reply to the forum, and I cant see any topics in woodmart forum. Why? You can log in again to my site.
Hello,
We have had technical difficulties with our server. Now they are resolved so you should be able to use our website again.
Sorry for the inconvenience.
hello. my instagram feed won’t show the latest photos I upload in my instagram page. Could you please help ?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi I see the theme was updated but is there no update for slider revolution? I am currently experiencing many bugs on the current version.
Hello,
Actually, we provide the latest version of the Slider revolution in our 5.3.3 theme update. Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi the plugin is not updated. i tried on both the live site and the development site, the slider revolution plugin is still on v6.2.15. I am also having bugs with the plugin with slides not showing buttons etc. How do I update the plugin to the latest version?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
How can we display sale amount in place of sale percentage?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Добрый день! Недавно купили Вашу тему и столкнулись с проблемой. После изменения главного цвета, все иконки к примеру соцсетей ломаются и становятся просто квадратом! в чем проблема?
Hello,
Thank you for contacting us.
It may be due to a wrong URL configuration in Dashboard -> Settings -> General. Please, create a topic on our support forum and provide us your admin access so we can check.
Kind Regards
I can’t access your forum. Please check your website. thanks
Even to preview your theme I can’t access it.
Hello,
We have answered your topics on the forum. Do you still have problems accessing them?
Kind Regards
Hello, I bought your theme for 1 website, and I customized the theme to the way I needed. I want to now start a new website and essentially copy the customized theme into the new website. I know I need to purchase 1 more license from you, but my question is how can I copy the customized theme into the new website, as I do not want to spend time customizing the new website from scratch. Is it possible
Hello,
Yes, you can purchase a separate license for the new website and copy the customized version of the theme there.
Kind Regards
Hi Team, I’ve udpated the woocommerce 4.6.1 and getting this error “An error of type E_ERROR was caused in line 44 of the file /home/u475159393/domains/exhibitionswws.com/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php. Error message: Uncaught RuntimeException: Error saving action: Error saving action: Table ‘u475159393_lmJR8.wp_actionscheduler_actions’ doesn’t exist in /home/u475159393/domains/exhibitionswws.com/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: #0 /home/u475159393/domains/exhibitionswws.com/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL) #1 /home/u475159393/domains/exhibitionswws.com/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action)) #2 /home/u475159393/domains/exhibitionswws.com/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(Ac”
Can you please let me know how to resolve?
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hello!! what plugin would you recommend for dinamic rules for shipping and price, one that its truly compatible with the theme
Hello,
Sorry, but we don’t have a plugin to recommend you for this purpose.
Kind Regards
thank you!! no problem, but i have also a problem, i bought 2 licences from you and one client he just closed the whole website, i want to reset all the licence keys so i can use the one he closed, even the domain just gone for one client…. I can’t access the cpanel since the domain goes off… can you please help me?
Hello,
Could you please clarify have you purchased both licenses from your account? Do you want to reset your purchase codes? In this case, please, send us a message from the account which you used to purchase the theme. Write us via the contact form on our profile page.
Kind Regards
Hello,
Can you tell me where the ‘Enable swatch’ for attribute terms is in the database? This option here: https://imgur.com/a/ZcJefgR
I have to start my build over again and the export doesn’t export this setting. A re-import will have this setting unchecked even if it was checked, which if you have a lot of attribute terms (which I do, over 300 for color) going to each one to check that box is insane. So if I could find it in the database, I’ll export it, find an replace in notepad++ and reimport and be done with that.
Speaking of import/export, if you could include this in the export that would be super helpful I think to many. And a big thumbs up on allowing us to choose “Variations products meta” too btw, now the import will work correctly if the images are exported (using wordpress > export > media).
Anyway, thanks in advanced!
Hello,
Thank you for your comment.
These values are stored in the table `wp_termmeta` with a key of `not_dropdown`.
Kind Regards
Hi,
Thank you for that. Sorry for delay in feedback been super busy.
I just would like to point out, that was not much of a time saver actually lol. It would appear that checkbox does not make a row in the DB until it is actually checked. So, in consequence that means each attribute term ID number needs to be found, then a sql file needed to be made to inject rows with ‘not_dropdown’ linked to the attribute ID number. When you have over 300 IDs and not a clear DB thats not much of an easy task lol. But, after some time I was able to make it all work.
Also related to this, for DB optimization wouldn’t it be better to create a column instead of a row for each term? I noticed it was the same for ‘color’ & ‘image’. I understand if we don’t check the box then it keeps the DB size down, but once we do for those with as many terms as I have it will add hundreds of rows for a hundred of attribute terms (3 to every 1). I’m not an expert in mysql but I think columns might make more sense for that. Just my 2 cents anyway.
Thanks again!
Hello,
Actually, it is how the WordPress database is structured and it is not possible for themes to add their own columns to core tables.
Kind Regards
Hm, did not know that. That seems like a shortcoming not allowing themes to add columns instead.
Well, thanks for the response 
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, the wishlist does not work after updating to 5.3, rolled back to 5.2 and everything worked.
Hello,
We have just released a new update that fixes the Wishlist issue. Please, update to the latest version and check how it works.
Kind Regards
Thanks, it worked well!
Great, you are welcome!
How to add periods ”...” after the product name if it is long. I have set a limit and want to add ”...” if the title is not all shown
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hi, in 5.3 there is a lot of php error and my SQL is overloading my server because it’s doing stupid stuff after update. Please provide a fix or a way to return to last version.
Cheers
Hello,
Sorry, what errors do you mean? Could you please provide us with some details?
Regards
i cant because i can post on your forum my bug fixes…
[04-Nov-2020 13:48:52 UTC] PHP Notice: Trying to access array offset on value of type bool in /var/www/siteurlhiddenforprivacypurposes/htdocs/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/brands.php on line 43 [04-Nov-2020 13:48:52 UTC] PHP Notice: Trying to access array offset on value of type bool in /var/www/siteurlhiddenforprivacypurposes/htdocs/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/brands.php on line 43 [04-Nov-2020 13:49:39 UTC] PHP Notice: Trying to access array offset on value of type null in /var/www/siteurlhiddenforprivacypurposes/htdocs/wp-content/themes/woodmart/inc/integrations/elementor/elements/class-images-gallery.php on line 521 [04-Nov-2020 13:49:41 UTC] PHP Notice: Trying to access array offset on value of type null in /var/www/siteurlhiddenforprivacypurposes/htdocs/wp-content/themes/woodmart/inc/integrations/elementor/elements/class-images-gallery.php on line 521
[04-Nov-2020 13:43:31 UTC] PHP Notice: Undefined index: img_size_custom in /var/www/siteurlhiddenforprivacypurposes/htdocs/wp-content/themes/woodmart/inc/integrations/elementor/elements/products/products.php on line 253
This is under 5.3.1
Here a look at my server after the update to the new version of your theme : https://cloud.brockwayproduction.fr/wbuPOP1D MYSQL is going crazy and it pinpoint to your theme update. Please share a link to 5.2 download.
These errors don’t impact the performance of your SQL server. Anyway, send us a message via the contact form on our profile page and we will send you the 5.2 version.
it definitively did. i did send you an email trough your profile page, but nothing yet.
We have answered your email. Please, check your mailbox.
i did not receive an email from you, even after checking spam in gmail. i finally retrieve a 5.2 version of the theme on an old staging env. i uploaded it to the production site, and now the production site is fine. No MYSQL panic anymore : https://cloud.brockwayproduction.fr/KouwR4oQ
i am open to give you access to server in order to help you fix that issue for everyone else.
Cheers
Please, upload both versions to your website and send us your admin access. We also need your server access and the way to monitor your SQL performance. And send the FTP access as well.
We have released a new version 5.3.3. Please, try to install it and check how it works.
It work fine now with the last fix.
But i quote you “These errors don’t impact the performance of your SQL server.” You mess up so much on that specific block, that i would not call that a “query performance improvement” like you said in the changelog… i just call that a mistake.
After all we are all human, it’s normal to make mistake sometimes.
Denying it is another story…
But it’s great to see that you half confessing that there were “performance” issues.
Hello,
Yes, those errors don’t impact your server performance. The problem was different.
And actually our changelog doesn’t say anything about the “improvement” and it says “fixed” instead. We don’t refuse that it was a mistake
Kind Regards
Hi, I started to translate the version before. how can I merge it the new one ? regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, really compliment from the demo … the theme looks excellent.
I have questions before buying
1. Does the theme require the purchase of plugins? 2. The theme uses free plugins but in their free version they limit the functionality and only in case of payment / subscription do you have full access to the features? 3. Does the theme use plugins that need to purchase extensions to get the most functionality?
These questions are inherent in the fact that developing a price for the customer it is necessary to understand for me before the purchase if there are any additional costs (even optional). I am not referring clearly to WPLM, but for example to certain woocommerce extensions for example.
Looking forward to your detailed reply, thank you
Hello,
Thank you for contacting us.
We don’t use any paid plugins on our demo except cache plugin WP Rocket. All other functions on our demo are built with our theme’s functions. And we don’t provide access to premium functions of any included plugins. You don’t have to purchase anything extra to install our theme and build a website like our demo.
Kind Regards
Hello I have a small question.
in eshop i can filter product availability: in stock this create filter url: /shop/?stock_status=instock
but there is no option to filter on backorder but if i change url: shop/?stock_status=onbackorder then it show products just on backorder.
If you enable this option in filter availability it will be great inovation.
Thank you
Hello,
There is no such ability in our theme. We will consider adding it to our future updates.
Kind Regards
Hello,
Please, disable all external plugins and send us your admin access via the contact form on our profile page.
Kind Regards
