44 comments found.
HI IS THIS THEME SUPPORT RTL ?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
You may also consider these WP templates with RTL support:
1 – https://themeforest.net/item/helion-personal-creative-portfolio-wordpress-theme-store/24945497
2 – https://themeforest.net/item/integro-it-services-digital-agency-wordpress-theme/51222535?s_rank=6
3 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
4 – https://themeforest.net/item/swot-digital-agency-wordpress-theme/50532747?s_rank=8
5 – https://themeforest.net/item/lumina-creative-agency-wordpress-theme/52518904?s_rank=1
Regards.
Can you change the color of the theme to your own custom colors?
Hello,
Thanks for contacting us!
Sure! You may change the colors in Appearance> Customize> Colors section: https://yungen.themerex.net/doc/#customizer_settings_color_schemeDon’t forget to clear the browser’s memory cache before checking your changes.
In case you have any difficulties or further questions, please submit a support ticket at https://themerex.net/support/
Our Tech support team will be glad to guide you.
Regards.Hi, do you have a link to information of how to change the background images on the start page?
Hello,
Thank you for contacting us!
Absolutely! This page section https://prnt.sc/02RKX5D9PZLF contains Revolution slider, that is added to the page using Elementor Page Builder. The slider can be customized in the Slider Revolution (WP Dashboard) menu. For more details, please follow https://yungen.themerex.net/doc/#plugins_settings_slider_revolution and https://themerex.net/wp/slider-revolution/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, this is a presale question. Can the services have custom icons? Thanks in advance
Hello,
Thank you for your interest in our theme!
The icons are used from standard Fontello icons set. You can expand the list of available icons by adding new ones from the fontello website http://fontello.com/ Please watch this video guide for more information – https://youtu.be/7f96tUTLmq4
Regards.
Hello, I am interested in your template and I have question – the child theme is included in the package? Thanks!
Hello,
Thank you for being so interested in our theme!
Sure. The package contains the child theme – https://yungen.themerex.net/doc/#installation_theme_installation
Regards.
Thank you!
Glad we could help!
The latest elementor update has broken the theme. any idea when support for elementor 3.6.x will be available?
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. This fix will be included in the future updates.
Regards.
Hi, how are you? I’m writing because we are experiencing some problems with te ThemeREX addon. It seems that it’s generating some conflict with the ELEMENTOR builder. At first we have some problems with the accordion widget becuase they were able to open but then they wera not able to close. Due to this problem, we updated ELEMENTOR and the wordpress stopped working with the following message “CRITICAL ERROR”. After that we deactivated every plugin one by one, and finally realized that the problem was ThemeREX. After this, the site was able to start again and in some of the inner pages, the accordion widget was working, but in oders it didn’t. We also modified some configurations of the plugin and it’s like it been fixinging itself, but in this moment some accordions are not working properly and also the grid widget is not working either. The whole ELEMENTOR internal fuctioning is not loading correctly. All this problems are solved when we deactivat the ThemeREX plugin. Can you please help us whit this issues? Thank you very much!!
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
1Thank you for your kick answer!!! Best!
Happy to help!
Elementor only working in safe mode.
Can you please help.
Hello,
Thanks for reaching out to us!
Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. Our Team will help you as soon as possible.
Regards.
We have bought this theme and there are many errors wordpress customize page does not work can not edit data due to javascript errors. I have opened 2 tickets but they do not respond anymore
Hello,
Thanks for reaching out to us!
Please be aware that Standard Ticket Response time is within 24 hours.
The issues are related to the latest WordPress engine update. Our Tech support team has been provided you with a quick fix. Could you please check your support tickets?
Currently, we are working on a new theme update with the fix included. It will be released in a while.
Regards.
hi ! how can i change bread cumbs settings and page title background? Im unable to edit it with elementor.
Hello,
Thank you for contacting us!
You can customize the background image for the Title and Breadcrumbs area in the Edit Section > Style > Background tab in the Elementor editor panel.
In case you come across any difficulties using Elementor, please provide your website login details in the support ticket at https://themerex.net/support/ – our support team will check it for you.
Thank you!
Hi, i just downloaded the theme here in envato but when importing the demo data i’m getting 404 errors.
Cant find the xml file to proceed with the One Click Demo Import.
An error occurred while fetching file from: .../yungen/ocdi/posts.xml! Reason: 404 - Not Found.
Hello,
Thank you for choosing our theme!
To install demo-data after activating the plugins please navigate to Theme panel – Demo data – http://yungen.themerex.net/doc/#installation_demo_content
In case you get any errors, please download demo.zip at https://demofiles.themerex.net/yungen/demo.zip Extract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/yungen directory. Then re-import demo data again.
If you still have issues, please submit a support ticket at https://themerex.net/support/ Our Tech support team will be glad to guide you.
Regards.
Support
Themerex Portfolio
Website
This is a great theme Mira Clarke! I am just about wrapped with a project and am just trying to figure out how to remove the “search” functionality from the “default” navigation. Is this at all possible? Greatly anticipating your response.
Many thanks, Jordan
Hello Jordan,
Thank you so much for your feedback! We are so happy you enjoy the theme!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
Support
Themerex Portfolio
Website
Hi. 1. How To customize mobile fullscreen menu? To add there my information like phones, etc…(after menu)? now there is social buttons, but i can’t find it where to change… 2. How to do real full width header\footer? because on my mac 15’ i have some space at the left and right?
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Support
Themerex Portfolio
Website
Hi there, after the last updates (plugin, wp and theme) my website lost the frame border on all pages. Could you suggest how to fix this problem? Thanks in advance
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Support
Themerex Portfolio
Website
Hi i love this theme, can you please tell me if this theme will be on cyber Monday discounts ? I was hoping to see this theme on black friday but i didn’t have any luck ...
Hello,
Thank you for your interest in our theme!
Could you please submit a pre-sale ticket at https://themerex.net/support/ ? Our Team will provide you with information on this matter.
Regards.
Good Day. The description on Envato Elements indicate that the theme supports WP Bakery, but I see here it says it’s build on Elementor?
Hello,
Thank you for getting in touch with us!
The theme is built with Elementor Page Builder. We deeply apologize for the inconvenience caused. We have already removed the notice of WPBakery on Envato Elements to avoid any kind of misunderstanding.
Thank you!
Great theme, purchased it via envato-marketplace. I have a question in regards to portfolio page details. I am looking everywhere and cat find where I can edit this field, Everytime I add the project it goes with the values: Client: Client Name; Year: 2018 and Author: Author Name.
I can manually change it but via portfolio_page_details_item: but doing such work for each protfolio item is really annoying.
Can you please help out to figure out where it can be changed. Im running a last veriosn of WordPress, elementor.
Hello,
Thank you for contacting us!
To investigate your issue additional information is required.
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Regards.
You see I cant because it is asking me for a purchase code, but i got it throught envato marketplace, which is a membership
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to receive support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
When you say compatible with Elementor, does that mean all elements are editable or you can only build extra elements with Elementor?
Hello,
Thank you for your interest in our theme!
All existing demo pages and layouts are built through Elementor Page Builder and should be customized via Elementor only. You can also create new pages and select the elements you need. Please check the theme documentation for more info on theme features and customization.
Best Regards,It’s compatible with WooCommerce?
Hello,
Thank you for your interest in our theme!
WooCommerce plugin is not included into the theme by default. The CSS styles for WooCommerce can be added by our Customization Studio. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
Best Regards,Hello there. I love the theme. Please give me a discount?
Hello,
Thank you for your interest in our theme!
Please submit the ticket at https://themerex.net/support/ into Pre-Sales category for more info,
Best Regards,
