141 comments found.
i download theme but they can’t working. please need help.
Hi Tpathaks,
Please read our documentation https://docs.theme-sky.com/yoome/ and watch our tutorial video https://www.youtube.com/watch?v=qa2zhO9c68A&list=PLbyF_EROfxJRGr0Y1LdrXlg1Ho-3RETiI
Best regards,
Hi, is this theme compatible with Elementor builder? Tank’s
Hi stradinedipuglia,
This theme does not support Elementor. It is built based on WPBakery Page Builder.
Best regards,
The breadcrumb image does not work. No matter where you upload the image. I tried uploading the image from Theme options, Page Options, Category option. The image doesn’t appear at all. And there is no sense in replying “Please open a ticket” All The comments have same reply which makes the comments least useful.
People who are yet to buy should be able to see how better support you provide.
Hi happy2deepak,
Thank you for contacting!
I understand what you say. But, we need customer to open a ticket and give us website information because the theme works fine on our side. So, we need to check customer’s website.
In your case, you may be selecting breadcrumb layout which does not support background image. You should go to Theme Options > Header and check it again.
Best regards,
Thank you for your active response in that Chats. You were correct, it was due to different breadcrumb selected.
Hello, I would like to know how do I get the premium plug-in licenses that the Yoome theme uses My version is the Free version of the Yoome theme
Hi AndersonCVP,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, I’m wondering if this theme allows for the use of WP Bakery’s front end editor? I can’t seem to find the button to switch it over to the front end in the page or in the wp bakery settings. Thanks!
Hi uniquornservices,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi alfmig,
You can not update the WPBakery Page Builder plugin in Appearance > Install Plugins. To update the WPBakery Page Builder plugin, you need to delete it first. Then, you go to Appearance > Install Plugins and install it again.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Thnks a lot!
Hi there!
I am trying to translate the theme using Loco Translate plugin, however, the Quick View product popup is not translating.
Could you please clarify how it would be possible to translate Quick View window?
Thanks
Hi Maksimlvanov,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi I am having a problem with my menu in iPad none of the sub menu items are clickable so there are no drop downs?
Hi corinnelennark,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
Your theme (Yoome) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
How to fix it?
Hi radicalspk,
Please update the Yoome theme latest version. You can read the document at the link http://docs.theme-sky.com/yoome/#updating-the-theme so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
Dear Author, Iam samuel from Kuwait, Iam interested to purchase an theme(http://demo.theme-sky.com/yoome/checkout/)
I have few doubts,
1. right now iam giving Cash On Delivery Only, on checkout page local shipping prices should be vary address to address.
2.Incase any customization assistance need will you give your support?
3.Once i import all the Content will be Import on my website.
4.I noticed loading time taking bit more.
Looking forward for your email. Thanks
samuel saidu
Hi samuelsaidu87,
Please buy the theme and open a ticket here https://skygroup.ticksy.com/. Then give us your website information. We will help you check it.
Best regards,
Hi, how are you. I have a product Yoome Stationery, but i dont know how turn to spanich language in some items, how for example shopcart,
Best regards. Jessie
Hi Jessie,
You can use the Loco Translate plugin. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
Hi there, I love your theme and have really enjoyed using it. I am however having one issue. I can’t seem to get my logo to show up on mobile at all in the header, menu and footer.
I have resized the logo and it still doesn’t work. I then removed the mobile logo so the main logo would default and it still doesn’t show?
The logo shows up perfectly on desktop but I have tried everything even clearing the cache on the desktop and mobile and still, nothing shows up.
Can you help please?
Hi corinnelennark,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
This theme is giving me an internal server error.
Hi smashmedianyc,
Please try:
- Deactivating the third party plugins if you have
- Increasing memory limit
If you still can not resolve this issue, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, I can’t install the themes on my hosting, only the root theme, and then when I want to install the Stacionery Theme… I can’t The step by step don’t speak over other themes, please help.
Hi EspacioG,
If you want to setup exactly the Yoome Stationery full package demo, you will go to our downloads page . You input your purchase code . It will give you the links to download the full demo package.
You can read article at link https://skygroup.ticksy.com/article/5489 so information.
If you do not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hy,
My web page show only a blank page, worpress show need to update the plugin wordpress bakery, but worpress bakery redirect to a purchasse a new licences. When i purchase the theme, it not come to license to worpress bakery? Thanks Steven
Hi celulaccesoriospr,
Please try disabling Loading Screen in Theme Options > General tab. If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
The current theme version does not support WordPress 5.5. You can downgrade WordPress by using the WP Downgrade plugin. We will update the theme for WordPress 5.5 soon. Please wait!
About activating WPBakery Page Builder license, please read this article https://skygroup.ticksy.com/article/10856/.
Best regards,
Hi I had buy this theme, But By installing the demo content Images are missing. what to do?
Hi softdarshan,
You can download and install our full demo package. Please read the following section in our documentation http://docs.theme-sky.com/yoome/#demo-content.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi
I am looking for a Woocommerce that I can use for more than one website with one licence:
As I make websites and first I install it in a personal domain and when it´s done I move it to my client domain, I need that the theme doesnt ask me for a “licence code” to use it.
Is this possible with this theme?
Thanks, Francisco
Hi Francisco,
Yes, you can create a staging site with our theme.
Best regards,
Hello. Congrats for your theme I want to know, how can I change the Brands url. I currently have product-brand, and I want to have marca-producto Thanks.
Hi webmastergspot,
Thank you for interesting in our theme!
About change the brand url, please you buy theme and open a ticket here https://skygroup.ticksy.com/. Then you give us your website information and your purchase code. Our support team will help you.
Best regards,
Hi there
I like the “portfolio” section and I want to change the breadcrumbs-image on top of the page.
I tried to set the custom field “ts_bg_breadcrumbs” with an image-url. But this doesn’t seem to take affect.
Should this be working? Or is there another way to change the image?
Regards, Michael
Hi mjoehl,
You go to Appearance > Theme Options > Header > Breadcrumb Options >Breadcrumbs Background Image > change your images or you go to Edit Page > Header – Breadcrumb > Breadcrumb Background Image > change your images ( if you want to only change breadcrumb background image for portfolio ).
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information . Our support team will help you.
Best regards,
Just in case someone else have the same question: Yoome theme doesnt support the change of breadcrumb background images for each portfolio details.
Hi mjoehl,
All portfolio details are only show breadcrumb background images in Appearance > Theme Options > Header > Breadcrumb Options > Breadcrumb Background Images
Best regards,
Hi mjoehl,
I have given the custom plugin for you. It will show breadcrumb background images for each portfolio details. Please you check your tiket in https://skygroup.ticksy.com/.
If you need more help, let you tell me know.
Best regards,
Dear Sit Item code is Invalid shoes when i go to update theme
An error occurred, please check that the item ID is correct.
Hi moulavi,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and explain more about your issues. Our support team will help you.
Best regards,
