94 comments found.
Can this support video player? I want to display promotional videos…
Hello,
Thank you for your interest in our theme!
Sure. The template supports video. It allows you to embed video files and play them back using a simple shortcode. Please review the example at http://sounder.themerex.net/shortcodes/
Regards.
After Wordpress update to version 5.5.1 I can’t change any setting in page layout. Save button doesn’t work. It doesn’t even work when “Enable jQuery Migrate Helper” plugin is active which is needed for this Theme to work.
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.5.1. To avoid any issues, bundled plugins should be updated. Please submit a support ticket at https://themerex.net/support/, and Our Tech support team will provide you with the latest version of the plugins whenever you need the update.
If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Tech support team will help you as soon as possible.
Regards.
Hi, I cant change my background image on header despite following the guide, please help!
Hello,
Please go to Layouts – Header, select the Header layout and edit the background image in the editor http://prntscr.com/ukincc.
If it still does not help for some reason, please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hola, necesito saber como configurar el fondo. Envié un Ticket 20483
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Your ticket was replied. Please check it. Thank you!
Best Regards,Hi, on the demo the music stops when you change fro the home page . Can it carry on playing?
Hello,
Thank you for your interest in our theme!
Adding this functionality requires some extra customization of the theme source files. It can be added by our Customization Studio. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
Best Regards,Hello, Need a support! WPBakery Page Builder doesn’t work fine and impossible to configure also “live radio” with my own link. I raised a ticket but not answer till now. TICKET #19749
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Your ticket was replied. Please check it. Thank you!
Best Regards,Hello, I just submit another request. please answer
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The support operator has just replied again. Please check it.
Please be aware that Support time schedule is Monday – Friday: 10.00 – 19.00 CET. We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to our team analyzing and fixing the issue.
Best Regards,How do you display information about the artist and song who’s playing in the audio player? embed codes aren’t working unfortunately.
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Can’t change background image on header. I’ve tried everything, and no one is responding to my support ticket. Please help!
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,Thank you!
Sure, happy to help!
Best Regards,Hi there. My radio.co stream won’t show on the audio player. There’s no play button but the stream is live. Can someone help?
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,is there is any upcoming update for this theme ?
Hello,
We are currently preparing a new update, it will be released in a short while. The theme can be used with WordPress 5.5. We have not located any compatibility issues so far. If any issues arise, our support team will be happy to help!
Best Regards,Hello. I’m thinking to buy this theme, but it’s not having updates since almost a year ago. If I buy, it’s receive new updates? It’s prepared for Wordpress 5.5 (including the issues with old JQuery)? Thanks!
Hello,
Thank you for your interest in our theme!
We are currently preparing a new update, it will be released in a short while. The theme can be updated to WordPress 5.5, it only requires all plug-ins to be updated to their most recent versions. You can receive new plugin versions whenever you need them contacting our Support team.
Best Regards,Thank you very much for your response!
Sure, happy to help! 
I am having the hardest time with the audio player. I keep seeing this: In order to add a new radio stream to the player, open shortcode’s general settings (Media item section) – PLEASE EXPLAIN how to get to this section. This makes no sense and I have been trying to fix the audio player for 2 days now. Please help me comprehend how to get to this setting.
Hello,
If you need to replace the stream URL, please open the shortcode settings in the editor like on the screenshot http://prntscr.com/tywbuj.
For further support questions please feel free to contact our support team at https://themerex.net/support/ to get qualified help. Best Regards,I was able to find settings but it doesnt change the player on the main homepage. Its frustrating because there doesn’t seem to be a way to edit the audio player on the home page.
Hello,
Please contact our support team for help at https://themerex.net/support/. They are always happy to assist with any issues. Thank you! Best Regards,Is this theme compatible with MixCloud ?
Hello,
Thank you for your interest in our theme!
Sounder theme has Audio shortcode which allows to add the streaming URLs offering the direct link to the stream http://sounder.themerex.net/doc/#shortcodes_settings_audio_player.
Best Regards,is player customizable?
Hello,
Thank you for your interest in our theme!
The live radio streams are inserted to the header using the Audio player shortcode. Please check this link http://sounder.themerex.net/doc/#shortcodes_settings_audio_player for more information on how to customize online radio streaming and add new radio streams to the player.
Best Regards,hi, i have a problem with share botton. you can see in the code that link of href is correct but there is a problem with data-link! so when i try to share a post of my blog, facebook gives me an error , “href should represent a valid URL” .
this is the code a class=”social_item social_item_popup” href=”https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fradiopaestum.it%2Ftenco-2020-il-disco-dellanno-e-di-brunori-sas%2F” data-link=”https://www.facebook.com/sharer/sharer.php?u=link” data-count=”facebook”> how can i fix it?
this is the code “a class=”social_item social_item_popup” href=”https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fradiopaestum.it%2Ftenco-2020-il-disco-dellanno-e-di-brunori-sas%2F” data-link=”https://www.facebook.com/sharer/sharer.php?u=link” data-count=”facebook”> “
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,hi ! a question. do your player work with m3u9 streaming audio in HLS format ?
Hello,
This functionality can be added by means of some extra customization. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
Best Regards,i am using this theme downloaded from envato elements, am i eligible to get support on some css issues ?
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/.
Best Regards,Presale question: On the front end, the theme has activated mediaelement for all HTML5 audio tags (instead of targeted IDs) and injects mediaelement code to the HTML5 audio tag of any other player. But I would like to use an own, unique radioplayer I would like to ask how to deactivate mediaelement on the theme.
Hello,
Thank you for your interest in our theme!
Mediaelement deactivation requires some extra customization of the theme default files. Please feel free to submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
Best Regards,Hello I would be interested in your theme, before I buy it I have a few questions?
1. Your theme has not been updated for 9 months, will there be updates, if so when?
2. We are a culture radio (www.889fmkultur.de) and therefore have a lot of contributions, can change your template accordingly, for example that I have more blog posts on the home page?
3. Can I create multiple blog areas on the home page, each with a category?
4. Can I set the radio player so that it always broadcasts the program even if the visitor looks at several pages? With their demo The player always runs out of templates when changing pages.
4.Can I also set up the radio player as a popup?
Thanks a lot
Hello,
Thank you for your interest in our theme!
1. We are currently preparing a theme update. It will be released in a short while.
2. Sure, it is possible to add more posts to Popular Posts from the Blog section by means of just changing the number of posts for the shortcode in the editor.
3. Could you please be more specific on what exactly you mean. Is there any sample of what needs to be created.
4,5. Unfortunately, these options are not included into the theme by default. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote on paid customization.
Best Regards,Hello, to point 3.
I would like to make a blog area for the “Literature” category, a second blog area for the “Authors” category and then a third blog area for “Podcast”.
Thanks a lot
Hello,
Sure, it is possible to select the category in Recent News shortcode http://prntscr.com/svyasc, so you can create several sections – one for certain category using this shortcode http://sounder.themerex.net/doc/#shortcodes_settings_recent_news. Best Regards,Hi, is this template compatible with Radiojar?
Hello,
Thank you for your interest in our theme!
You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,
