153 comments found.
hi, does this theme still receive updates? looks like almost a year since the last one, worried that it’s not receiving as much love as other themes. thanks.
Hi there,
Thanks for taking an interest! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I have trouble with my menu https://prnt.sc/tlzf5x Page is www.metlos.cz Can you please help me?
Hi there,
Once we check your website we could not replicate the issue. Have you solved it in the meantime? If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello, it is fixed, but I have another issues.
1. If you check my page https://www.metlos.cz/ and go to any post then back and again visit a post and back. If you do it on mobile links dont work. I have tried to turn off all plugins and try to switch to main theme (i have child theme) and issue with link is still there. 2. Edge sticky sidebar doesnt work https://prnt.sc/tqzxh1 same page https://www.metlos.cz/
Thank you!
Hi there,
Once we check we could both navigate to your post page and back as well as we do see your sticky sidebar so we assume you managed to solve this in the meantime. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
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Hi, can the song that loads automatically be disable? I liked it at first but then it gets a little annoying that keeps starting. I muted the song but when I load another page the song starts again. I think it would be better if the song stays muted once the user mutes it. I am interested in this theme but have this question
Hi there,
This option is on global level, so it could be enabled/disabled for whole site in Edge Options > Website Song
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
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I have an issue with Albums. My latest artist release is showing up on the bottom of the list while the ones on the top are in order.. any ideas?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
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Please have your cs team reach out to me.. .. no resolution for 4 days. I have a ticket waiting. #41120
Hi there,
We have located your request and can see that it has been handled. If you have any additional questions please keep the conversation with our support agent.
Thank you.
Support
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How do i find the album ID?
Hi there,
Once you navigate to your album you will be able to see the ID in the browser .
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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thanks!
I have another question, sent it over to suport. #39774 – Thnks for a great theme!
Hi there,
Thank you for your patience, we do see an agent has been assigned and will for sure answer your request.
Thanks.
Support
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Hi,
Any undate soon? It is long ago since last one!
Thanks
Hi there,
Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
Support
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Qode Interactive
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Hi! On the Album view is see the option “buy track”. Can it open with target_blank / in a new tab? How can i do that? Thank you!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
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Hello,
The sidebar was not displayed on shop pages for single-product (so I modified the template to add it) and also on product-category pages but normal woocommerce templates are not used, could you tell me where I can modify the product-taxonomy templating? I think it’s on framework folder but I didn’t find where. I saw the product loop template is content-product.php.
Thanks
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Hello, Could you update the template? It was not updated since more than 6 months. For Woocommerce the version 3.4.0 is out of date. The core version is 4.0.0, Lot of templates are out of date and the style is not optimized (some items broken). Wp Backery is also out of date. Thanks
Hi there,
If you have the latest version of WooCommerce, please go through the ordering process to see if everything works as it should. If it does, you can ignore this notice.
If it doesn’t work, please use the last version of WooCommerce stated as compatible in our theme’s change log.
Also, please know that we are working hard to update all of our themes to work with the latest versions of included and required plugins.
If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Hi,
Interested in this theme but I´m afraid so much time without an update…
Is this project still alive?
Thanks
Hello,
Thank you for taking interest in our theme!
We are constantly working on updating all our themes. Yes, the Rebellion project is still alive, but at the moment we don’t have any ETA when this update will come out.
Let us know if you have more questions
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So is it working ok with latest woocommerce? Woocommerce has had some critical updates in last 6 months… Thank you
Hi,
We tested the Rebellion theme with the latest version of WooCommerce, and it’s working fine.
Let us know if you have more questions
Support
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Hey, the theme looks great but works badly, the way it is developed is badly written unfortunately. it is so heavy and loads everything all the time even if modules are not in use. i could not get the site to pass 10/100 score in page speed even after installing caching plugins and even CDN, This should explain more:
score 1/100 worse theme i have ever seen in my last 10 years carreer https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Frebellion.qodeinteractive.com%2Fany plan to tackle this major issue ?
Hi there,
Google PageSpeed Insights is not a very reliable tool when it comes to WordPress websites. Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002274897-How-To-Speed-Up-Your-Website
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Hi there. I saw in a previous comment you posted about changing the height of the footer with this code:
footer .edgtf-footertop:not(.edgtffooter-top-full) .edgtf-container-inner { padding: 50px 0 122px; }
I put it in my additional css section, but it doesn’t seem to be working for me. Have things changed since you published that 9 months ago?
Hi,
Please submit a ticket to our forum and include your website URL and one of our support agents will take a look.
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Hi, I’ve been using Rebbelion for some time and got this problem a month ago. I cant log in into my site and now get this error. “ERROR: Cookies are blocked due to unexpected output, and a lot of warnings on front page.
Is this something you can give me assistans with if i buy a new support license?
Hello,
Please provide us with your website URL, and we will investigate this.
Thanks
Support
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Hi, thank you very much, I tried to send all info in the support section, but was denied due to license. Should I buy a new license?
Hi,
Feel free to send your website URL here.
Thanks
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Regards
Hi,
Thank you for the URL, we inspected your website and it seems like you are using an outdated version of Rebellion and Edge-Core plugin – take a look at our changelog – https://prnt.sc/r1p7ud.
The errors that are displaying on your website might be caused by the outdated PHP version and WordPress. We recommend using PHP 7 or higher, and you can ask the hosting provider to update your PHP version.
After WordPress and PHP update, you should run a theme update also. Take a look at our helpful article on how to run the update of theme and plugins:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
Keep us updated on this
Support
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Thanks, I’ll try out the update tomorrow, though my PHP Version is 7.3.2.
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Hi, have updated WP and Theme and it fixed the login and previously warnings, but got a new warning in text-snippets on frontpage posts and inside posts as well. (Had to set text-Lenght to 0 on frontpage news articles)
The warning says: Warning: count(): Parameter must be an array or an object that implements Countable in /home/1/w329601/www/wp-includes/post-template.php on line 316
I’m stucked again, any tip?
Hi there,
This file is one of the WordPress files and not from our theme. Please try reinstalling your WordPress.
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It did the trick, thank you for your assistans.
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Hello there, i am having troubles with RECONNECT INSTAGRAM, it is redirecting to https://demo.edge-themes.com/instagram-app/instagram-redirect.php?code=xxxxxxxxxx with no success.
Hi,
Thank you for reaching us!
Please follow instructions from the article below, this should help you to reconnect with the Instagram:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002329117-What-To-Do-If-Your-Instagram-Account-Is-Connected-But-Not-Displaying
Let us know if you have more questions
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Is there a way to make the video player into lightbox? I’d like to have a page with different YouTube videos that can be clicked on and pop up to be larger.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
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I’ve been trying to find a way and cannot for the life of me figure out how to change the grunge color on this theme. Is there a quick way I’m missing?
Nevermind, I am dumb and found it.
Hi there,
We are glad to hear that
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Your support page doesn’t let me create an account to submit a support ticket. Can you contact me to help me with a couple of questions for this theme I purchased?
Hi there,
We moved to a different support platform. Please take a look at this article on how to submit a ticket: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
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Is the email subscribe in this template mailchimp compatible?
Hello,
Thank you for taking interest in this theme.
We are using Contact Form 7 plugin so you could use extension for Mailchimp.
The theme doesn’t have the mailchimp integration with it, but you should be able to install it and use it without any issues.
We added CF7 integration, so you could just add mailchimp extension.
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Im using the divided menu but Ive noticed when you view on different size computer or tablet (not phone size) it shows the mobile menu and the divided main menu. Is there a fix for this? http://frightfactoryphilly.com
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
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Putting in a request. Nobody responds. Now that I checked the mobile menu icon is now missing. Not sure if someone is working on the site trying to fix but ever since I gave access to the site the mobile menu icon is gone.
Hi,
please let us know your ticket ID and we’ll forward it for some quicker response. Thank you.
Support
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I paid for this template and when I went to install it at first it was giving me blank pages. I disabled the plugins and started seeing the content. When I activated Edge and visual composer it deleted my whole entire database. Now my site goes to sitename/wp-admin/install.php Everything on my site is gone. WTF!
Hello,
This may be something on your end that needs checked, it is not possible to provide exact reason or solution for this without checking within your back-end.
Please create a support ticket using the link below and our support team will gladly assist you → https://edge.ticksy.com
Anyhow, please note that it’s not possible that just activating some plugin/s can delete wp database.
Most likely something has not been installed or adjusted correctly, or it can be related with some 3rd party plugin or something was uploaded wrong.
Try to download a fresh copy of the theme from Theme Forest site and then install / activate it. Then re-install all required plugins.
You can follow the instructions on how to re-install (update) a theme via FTP at the following link → https://edge.ticksy.com/article/12617/
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