314 comments found.
Hi. We love your theme. Super slick. One pre-sale question – what page builder is used to create all of the pages and elements? We love using Elementor and ideally all of the elements/pages are created with the plugin?
Hi.,
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
Hi i have a problem with the template, i can edit the info and preview the changes but when i’m trying to save them nothing happens, speacially in the time table code of his page:
https://www.cnsallent.com/gimnas/so please can you letme know why i can preview the canges but not save them?’
Thank you.
hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, I have your template and I wonder what so many add-ons are for, I’m worried that the web is too heavy in this respect, can you tell me what each thing means, so I know what I can remove or not? https://ibb.co/MNcwJxH
- Headers, footer and mega menu, (this content is not modified in theme options?) - Forums - Topics - Repiles - Activity - Groups - YITH - s2menber
On the other hand, even when I have to return the template in case it is not what we expect?
Thank you very much
Regards
Hi.,
Please refer : http://docs.wedesignthemes.com/dt_articles/header-layout/
Thank you, we look forward to help you!!..
Hello, I would like a refund for my item support extension because I did not use the item support extension. I refer to the article https://themeforest.net/page/customer_refund_policy#support-extension-not-used
Hi julianpletz.,
Please apply for extension refund and we will check if the support extension is used or not and then confirm your refund.
Hi.,
WordPress 5.5 update caused a temporary compatibility issue.
We have fixed WordPress 5.5 issue in our updated latest version, so kindly update the theme and check out the issue .
Kindly refer this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/Showing error: There has been a critical error on your website.
Learn more about debugging in WordPress.
Blake
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
I sent you email
Hi.,
We replied to your mail ID. Please have a look.
Regards., DesignThemes Support.
Yesterday I sent you mail again, Please check do you have skype or something?
Hi AccessConnects.,
We have fixed the issue in your site. Please have a look at it now.
Note: We have 2 frameworks of whistle theme. New framework and old framework. You are using the old framework files. Since you updated the new files into old framework files, it caused critical error. Now we have fixed the issue as well the editing issue that you had. You can still continue using the old framework files. But if you think to update the theme to new framework, then you need to install it in a fresh site.
Regards., DesignThemes Support.
Thank you, I will update you
Thank you, we look forward to helping you!
Hi, I have an important question for me, I love the theme and I’m about to buy, but I have a doubt, I would like to know if this publing https://nikolaloncar.com/ is compatible with your theme, the version of my wordpress is Version 5.. THANKS
Hi Calvia.,
Thank you for the interest in our theme. We have not tested our theme with external plugins and we cannot give assurance it. But most of the popular plugins works without any issues with our theme.
Regards., DesignThemes Support.
thanks
Hello, I have another query, I have entered the demo you have and I could enter our logo, (attached photo option No. 1 – https://ibb.co/71wtjw8 ) and would like to know if there is an option that is larger, I do not know from CSS or from the options of the theme, you tell me …
On the other hand, I have another doubt, option 2, I would like to know if, apart from the RED colour that can be modified, I would also like to know if I can change the background of the header, which is black in this case. Could it be changed for another colour?
Thank you very much.
HI.,
1 ) If you want to change Logo Size ? Then, Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
#logo a img { width: 140px !important; }
Note: YOu can change the width value as per you need.
2 ) If you want to change header bg color ? Then, Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.main-menu-container .main-menu { background-color: #000 !important; }
Note: You can change the background color value as per you need.
Regards., DesignThemes Support.
Great, Thanks. Last question, will I be able to download the full demos of all the short codes and not the rest, i.e. will I have the demo pages to edit on top?
Thank you very much.
Hi.,
Yes., You can import the full demo content including shortcode.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Ok, perfect, many thanks
Looking forward your purchase happily 
Hi, I bought your track today but I can’t seem to send you a support ticket, I don’t know how your platform works, I put the purchase code and so on but I don’t know where I have to go to send a support ticket.
Another doubt, when decompressing the template I would like to know which theme is the right one to install, as there are 3 options. I think it would be the “whistle-old” option since I have seen that it has more plugins installed, but I would like to know which one is the right one.
If you can help me I would appreciate it
Hi.,
1) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
2) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Note: Old theme users who like to switch to new version of our whistle theme, need to use the theme in a fresh site only. The old theme datas cannot be used with the new version of the theme.
Hello, I would like to use your ticketing platform but I don’t know how it works, that is to say I don’t know where I can open a new ticket for my consultation, it is here: http://support.wedesignthemes.com/ ? if it is not here you can provide me with the correct link.
And my other question is: I want to install the theme but I don’t know which one it is exactly since there are 3 zip options called (whistle child, whistle old and whistle) I think the correct one to install is “whistle-old” since I have seen that you have more plugins installed, but I would like to know which one is the correct one.
If you can help me I would appreciate it
Thanks
Hi.,
1) Theme Support : http://support.wedesignthemes.com/
2) Please install whistle.zip, and whistle-child.zip
whistle-old.zip – For existing theme users (Page Builder content)
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you(free).
Hi, Yes, but how can I send a ticket with my doubts, in this platform the intimate thing that I see is like a forum with more people… I don’t have a ticketing platform for me to manage my doubts?
Thank you
Hi I would like to remove the “purchase code” from my profile (http://support.wedesignthemes.com/users/), the reason is that I need to return the template and buy again as I need a name change on my invoice and “themeforest.net” only allows me the option of a refund and buy again.
How can I delete the code, or doesn’t it matter? if I will buy the template again later
Thank you very much
Hi calvia.,
Hope this issue will be resolved in the other request that you have sent. Thank you.
Hello, I have installed both themes but which theme should I have activated as “child” or “father”?
Thank you very much
Where do I have to put the website’s purchase code?
Hello, I have a big doubt and at the same time a lot of fear, since I’m talking to my software which in this case is wordpress.com, it tells me that if my theme is not updated with the correct version of wordpress or at least compatible with it, it could be that my website breaks… Since wordpress has automatic updates of add-ons and software. My question is if I will have problems if the template is not updated with updated versions of wordpress
Hi.,
Thank you for contacting us.
1) Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can install the theme for you.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
2) Please open a support ticket and our team will get back to you as soon as possible. DesignThemes Support
3) whistle version 3.5 – * Compatible with wordpress 5.5
4) http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
Perfect right now I send an email THANKS
Thank you, we look forward to help you!!..
I want to change the #header Background-color to white. After that change the menu items colors so they fit the new background without changing the code (css)
Also allow me to make the #header full width but the items inside boxed. If you know what I mean
Hi.,
Please refer : http://recordit.co/1wbVr47wwx
If the issue persists, Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end.
I purchased extended support and cannot figure out how to submit a ticket on your support site. I am trying to assign the parent value to links in the icon box. Currently, they redirect to another tab. I appreciate your thoughts.
Hi.,
1) Please open a support ticket with our team and we will further check this for you right away.
http://support.wedesignthemes.com/forum/health-beauty/whistle-sports-wordpress-theme/2) Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Regards., DesignThemes Support.
Hi, I’m interested in buying the item, but I have some questions: 1- Which publisher handles the pages/design. I saw that it says “Visual Page Builder” on this one? https://visualcomposer.com/. Could you send me a screenshot like this https://ibb.co/b1FWQtS, and see how is your editor’s backoffice. I use this one: https://wpbakery.com/ But I don’t understand. Look what it says on this page of your document: http://docs.wedesignthemes.com/dt_articles/gutenberg-compatibility/ 2- You can put YOAST SEO and WPML 3- Is there a support ticket platform? Is this it? http://support.wedesignthemes.com/ 4- Is it possible to import the DEMO of the template, that is to say, to use the design already created?
Thank you. Regards
Hi.,
Please send request http://whistle.themessupport.com/request-demo/
https://whistle.themessupport.com/request-demo/Ohhh what a time I’ve had to see the whole interior and navigate through it! Thank you very much
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Hi, I have one more question, is this template SEO Optimized ? “SEO friendly” or “SEO Ready”
Thank you
Hi.,
Yes, Theme is 100% SEO ready and you can also use advanced SEO plugins such as Yoast SEO which is 100% compatible with our theme
Ciao Buongiorno we are a web and communication agency. We have recently purchased your Template for an important project. I need to contact you directly. Can you give me direct contacts to speak faster? es skype wordpress or others? some questions below, answer with numbers: 1. I would like to convert your theme with elementor and https://crocoblock.com/plugins/ puyoi to help me with this? 2. if it is not possible, is your theme compatible with elementor and crokoblok? 3. I’m having trouble installing the theme. the self-installing plugin does not respond 4. we are in Italy. where are you from?
Hi.,
Please send your request to us directly at this email support@wedesignthemes.com
1) and 2) Our theme supports Elementor Plugin. You can use Elementor builder in new pages, posts that you are going to use or create. We have built the theme only with elementor plugin.
Only our default WP Bakery Page builder will work with dummy pages created with Import Option.
3)You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
4) We are from india
Regards., DesignThemes Support.
Hi I ask for a refund of the plug-in of the open ticket I asked him kindly to answer as much as possible I had time problems with an important project and you didn’t answer me for more than once the template creates problems the images are grainy and at low resolution even if you install correctly the template I contacted You are great to understand if it was the memory problem he told me absolutely no it is a development problem so as I cannot waste any more time I kindly ask myself to give a refund of what I have given you Thanks
Hi.,
We answered all your queries and also if you are referring our theme demo images, sorry The theme package does not include the images along with it. If you need the pictures that we are used in the theme, then you need to purchase those image licenses separately. If interested we can send those image purchase links.
If you are referring some other, Let us know we will help you.
Regards., DesignThemes Support.
How do I activate my visual composer that has come with the theme?
Hi.,
The plugin is already activated and please ignore the message that is showing in your dashboard.
Download updated plugins: http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
As of now, it doesn’t allow me to use the templates in the visual composer. It’s asking me to activate the license and thus had to raise the query.
Screenshot here: https://ibb.co/JnP645h
Hi.,
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Hii Team,
Does this theme has demo data import, please let me know.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Hi there – I can’t figure out how to remove the cookie pop up that comes automatically with this theme. I have my own message I want to display. How can I do this?
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Privacy Policy
Please refer : http://docs.wedesignthemes.com/dt_articles/whistle-privacy-cookies/
Thank you, we look forward to help you!!..
Hi i triedd several options for https://sport-schema.nl/, my pagespeedscore on mobile is 2 
i) Remove the unwanted images, plugins, etc. —>done
ii) Optimize all the images that you have used in the theme. —> done with smush it
iii) Use some cache plugins like wp super cache. —>use the W3 total Cache
iv) Get a good hosting server for your website. ->upgrade my hosting
v) also tried the plug-in Fast Velocity Minifi, but this one breaks the layout (pagespeed was 32)
please help
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hii,
purchase code is sent. Theme is bought by an external party.
Best Regards, Maurice
Hi Mauw99.,
Sorry for the inconvenience,
The theme purchase code already registered by the user.
Thank you, we look forward to serving you!
Regards., DesignThemes Support.
That’s right, the theme was purchased from a company. But now transferred to me.
Hi.,
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin like breeze on a good fast host, the speed issue shouldn’t happen on any theme.
To increase theme speed, Please refer this knowledge base link :
http://support.wedesignthemes.com/knowledge-base/how-to-improve-the-page-load-performances-with-breeze-plugin-wordpress-cache-plugin/Thank you, we look forward to helping you!
thanks to the Breeze plugin the speed is on average from 3 to 13. The Plugin Fast Velocity Minify helps the page speed score to 25, but the sliders fall apart. so for now 13 is the best i can get..
Hi.,
Ok thanks!!
Let us know any other queries.
Regards., DesignThemes Support.
hello. Is there an update to this theme. I am having responsiveness issues
Hi, I would like to set the gallery by date from older to recent one. How to do this? Thank you.
Hi.,
You need to modify the query like this – https://prnt.sc/r8g7xe
Regards., DesignThemes Support.
With wordpress updates, the page builder stopped working, loads the content, and then goes away with everything, how can we fix it?
?? I need Help!!!!
Hi thizanella.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Ive downloaded the theme, installed, and do not have any homepage options in the demo. I only see 5 pages. Your customer service is confusing for theme support.Can someone please help me.
How do I contact your support via email?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Regards., DesignThemes Support.
Hi, How do I deactivate the wishlist? Thanks
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
How do I send you screenshots or videos? Where to send them?
Hi.,
Please be more specific about your issues with some screenshots/videos to support@wedesignthemes.com so that we can check and let you know asap.
Regards., DesignThemes Support.
Hi, where can ich find the backup file?
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
