195 comments found.
Instagram feen not working it gives error Instagram did not return a 200 . I have used both #groundsandvine and @groundsandvine
Hi,
I saw you mentioned #groundsandvine tag. This tag does not exists. Try to use existent tags like #animals for example.
As you know this issue started a long time ago.They change their API’s everyday. In any case as was anounced Instagram want to remove their API at all, so it will exist only as mobile app.So I can’t say exactly, may be this widget will be also removed from the theme. Until that time I can suggest you to use some of 3-rd party plugins sure if they are still work.
Regards
Could someone respond please? Been waiting over a week
Hi,
yes sure, we’ll be glad to help you, you have some issues with the theme?
Regards
Hi we are working with “jack” wpbakery we cant change urls, after doing so it links to all posts page.
console meta tinymce error.:
Uncaught TypeError: Cannot read property ‘getRng’ of undefined at tinymce.min.js?ver=49100-20200624:2 at rh (tinymce.min.js?ver=49100-20200624:2) at tN.focus (tinymce.min.js?ver=49100-20200624:2) at Object.close (wplink.min.js?ver=5.5.1:2) at HTMLButtonElement.<anonymous> (wplink.min.js?ver=5.5.1:2) at HTMLButtonElement.dispatch (jquery.js?ver=1.12.4-wp:3) at HTMLButtonElement.r.handle (jquery.js?ver=1.12.4-wp:3)
Hi,
could you send please an email to us with link to your website and login details, we’ll be glad to help you.
Regards
Hi what is your email address?
You can send an email though contact form on our profile page or directly to support@wossthemes.com
Regards
Dear WossThemes, the template does not work properly. I get a message with Developer Mode Enabled and I can’t make basic changes. The color of the text has been modified, I cannot change the link of my social networks, among other things. Could you help me fix it? Thank you very much
Mariona
Hi,
will be much better if you’ll send an email to us with link to your website and login details, we’ll be glad to help you.
Regards
Hello,
I tried to import the demo data. However I did not receive any images. If I open up the demo-content.xml and copy an image link and paste it in my browser. It shows a 404 not found message.
Or does the demo data not include the same images as on your demo site:
http://preview.themeforest.net/item/jack-restaurant-wordpress-theme/full_screen_preview/22198072?_ga=2.29502207.1367859700.1600976617-1333208436.1569346822Kind regards,
Bas
Hi,
as you know following the Envato rules, authors can’t sell themes with the images, they are only for preview. So all the themes that are on themeforest are sold without images. But for easier understanding all the images are replaced with image holders, so you just need to replace them with your own. But small trick, you can download them from our preview 
Regards
Hello, I have a problem with the instagram widget. It sends me back the message “Instagram did not return a 200” Would you have a solution ? Regards
Hi,
seems that Instagram change again their API. Until that time you can use tags.
Regards
Hi, I have the same message using tags. :’( Regards
Even if you use #flowers for example?
Regards
Unfortunately yes. Regards
Same error. :-/ Regards
Then we need to wait until they finish. We’ll update the theme with new fix when it will be ready.
Regards
Then we will wait.
Regards
Dear Woss Themes,
I wanted to extend my sincere apologies to request a refund for the Jack theme that I had purchased yesterday. Upon downloading the files, I learned that the Wordpress Premium plan that I am currently using limits me from using your design. I am new to Wordpress and have been learning about it as I go, but realize now that it is not within my budget to afford a business plan that will allow me to use your template.
With that being said, I found out the limitations after downloading your theme. Is there any way you can consider a refund given my current situation? I understand an artists hard work and have no intentions in sharing your work for free to others – therefore, even though I had downloaded the folder with intentions to use it, I will dispose of it properly so that your work will continue to be given the credit it deserves.
Please let me know your thoughts, I truly appreciate your understanding.
All the Best, Sangita
Hi,
after your purchased our theme you don’t need to buy nothing separately or to extend some plans. Simply use it
Regards
Hi there, is it compatible with wordpress 5.5?
Hi,
yes sure. But as with any update make a backup before. If you’ll have issues feel free to contact us via email, we’ll be glad to help you.
Regards
“Instagram has returned invalid data.” -> Which files/code needs to be updated to resolve this, please?
Hi,
at the moment you can use only Instagram tags.
Regards
Hi There,
I just purchased the theme Jack, it works awesome. I’m struggling with ONE thing tho. On the main menu you can display phone number and email. I can’t find where I can modify it i’ve been searching for more than an hour. could you help me? I just need to modify the “T: + 1800 806 777 E: INFO@WOSSTHEMES.COM” thanks
Hi,
you can modify them from your Theme Options page. It’s a tab called Jack in your dashboard.
Regards
Dear Autor, I have installed the Jack Restaurant Theme but the menu Import Demo Data doesn’t appear in my Appearance Menu, so I have imported the data from Tools/Import but it doesn’t work well. Could you help me please? Ia can’t see any menu, home, pictures, etc in the demo. Also I can’t activate the WooCommerce Plugin because there is an error and to update de WPBakery Page Builder I need license activation.
I hope you can help me soon to start to work in my website, Thanks
Mariona
Hi,
you can use default wordpress importer, or if you want to use one click demo data you should enable it from Theme Options page.
After demo data is imported you need to make some basic wordpress configs, to set which page will be as your home page, which page will display your blog posts, menus etc.
Let is know if you should need some another help, or send an email to us for easiest and faster support.
Regards
Hi, I have wrote you 2 days ago but I haven’t received any reply yet!
I just checked we have already answered your email. Please be sure to check your inbox and spam folder, sometimes emails can go into the spam folder
Regards
Hi, I want to install the import data but when i complete the installation of the theme and the plugins not appeare on the “Appearence” the voice “Import demo data”. Is there a solution? Please it’s very important. The site is www.barachi.it Thank u so much!
Hi,
you just need to enable this option from Theme Options page.
Regards
And can I set product categories upon the products on mobile devices?
Hi,
yes sure, it’s a default Woocommerce functionality.
Regards
Hello, Can you show how cart works on mobile devices? And can I set product categories upon the products on mobile devices?
Hi,
sure, you can see how it works by opening our preview from your phone.
Regards
It doesn’t` add product to cart(
I just checked on my side everything is working well, could you clarify please what exactly you do and how can I reproduce the issue.
Regards
Hello, I had uploaded all the photos on every product and 24h after I find that the photos of the left gallery got bigger. Can you help me please?
Here you can see the error https://campingprades-shop.com/?product=2-nits-sota-les-estrelles-en-familia
Thanks
Hi,
could you send please an email to us, with link to your website and login details, we’ll be glad to help you.
Regards
Hello thank you for quick answer, can you give me your email please? I don’t find it
You can send an email though contact form on our profile page or directly to this email support@wossthemes.com
Regards
Hi there,
How I can change the header colour when scrolled? I would like to change the colour white to black.
I also would like to know how to link a phone number to call for a button. I would like to make buttons to make a call.
Thank you.
Hi,
you can do so from CSS only. But if you switch it to black you’ll need to change also all items as navigation, logo, socials to white. So it’s more of a customization question. In this case don’t forget to make a backup, or use child theme for modifications.
This option you can find in theme options page under Navigation tab.
Regards
Thank you for your reply. How about how to link a phone number to button?
I’m not quite sure if I understand you correctly but I guess you can do so from theme options page. But if not, you can send an email to us, we’ll be glad to help you with this button.
Regards
It looks like only for URL. not for phone number, if I put phone number to the blank, it doesn’t work… how can I link phone number? Do I need to use HTML form to create a button?
Send please an email to us, we’ll be glad to help you.
Regards
Could you please advice me your email?
it doesn’t show up product categories on shop page (left side categories, right side products)... Could you also advice me how to display like your demo page?
You can send an email though contact form on our profile page.
Regards
I sent a message though the form. I look forward your reply.
We’ll reply as soon as we can.
Regards
Hi how I can upload the demo? do I need to purchase the license again to use templates?
Hi,
no you don’t need to buy nothing separately. Just import the demo with one of few way described in theme documentation.
Send an email to us thought contact form on our profile page if you should need some another help here.
Regards
Hello,
I am trying to upload the demon content to my site but there is no xml file in included in the download from themeforest. Can you please send this to me?
Thanks!
Hi,
demo data file is included with theme package you downloaded in Demo Content folder.
Regards
great theme
Thank you,
If you need help, don’t hesitate to contact our support team.
Best Regards.
Instagram is not working again, is there any fix for this?
Hi,
it will start working in short time.
Regards
