Hi,

Thanks for contacting us.

Images do come with the demo import but they only come as an example, they are not licensed for production use on end sites. If you intend to use the demo images for your production site, you need to license them separately.

Please find the Shutterstock collection of the images used in demos here: https://www.shutterstock.com/collections/221641358-2c7cdd3d

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase and thanks for contacting us

Can you please submit a ticket at our support site – http://boldthemes.ticksy.com/ with the url of the site so our support team can take a closer look at the current setup. Once they do, they will be glad to suggest the appropriate actions.

Thanks in advance.

Kind regards,

BoldThemes team

i did Private Ticket #2588171

Hi,

Thanks and thanks for the purchase

If you go to Appearance > Widgets, you should be able to find the widgets which are displayed in the header area – telephone number button is in Header Menu Widgets area.

Should you need additional support in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you. Thanks.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

There is no such option out of the box, but it could be done with ten lines of JavaScript (to reposition it) and custom CSS code (to style it).

Kind regards,

BoldThemes team

because when an RTL lang added via polylang for example, the home pages get messed up and lose its design and many contents block get out of the screen

Hi,

Thanks for the purchase.

Please note that the demo does not have a specific RTL version.

Once you activate RTL, Please note that some elements in the demo have horizontal alignment set to right or left explicitly. What you need to do is to go through those sections and elements and change the alignment in Bold Builder to the desired one. Also, for some sections you will have to use drag and drop in bold builder to move the left column to the right and vice versa if you find fit.

Should you need help in the process, please submit a ticket a tour support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

As a first step, you need to take a look at php error log and your server and see what exactly causes the fatal error you are experiencing.

Alternatively, you can enable WordPress’ DEBUG mode to try to get more descriptive error message on the frontend – https://wordpress.org/support/article/debugging-in-wordpress/

Once you do pinpoint the cause of the error, please let us know if it is theme related.

Kind regards,

BoldThemes team

Hi,

When you say categories menu, what do you exactly mean? A screenshot would be great.

Thanks in advance.

Kind regards,

BoldThemes team

I.E. in your demo see the page https://goldenblatt.bold-themes.com/main-demo/elements/blog-portfolio-layouts/ I mean the categories’ menu “ALL”, “DIVORCE”, “FAMILY LAW” and so on. I wish I could control which ones to publish and which ones not. Or delete them all (but without deleting the post categories). Thank you.

Hi,

Ah ok, if you open for edit the grid element in bold builder, there is a Property called Category Filter which you can set to No if you wish to remove the categories.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase. Please go to Appearance > Widgets and remove all widgets from Header Left Widgets and Header Right Widgets widget area. That should remove the blue bar above the logo/menu area.

Should you need additional help in the process, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Thanks in advance,

Kind regards,

BoldThemes team

What is your ticket number?

2514167

It is answered now.

Hi, yes, WP 5.5 is supported.

Hi,

All pages are included (including home page variations), so you just need to purchase the theme and then import demo content.

Kind regards,

BoldThemes team

Hi,

In order to fully control open graph properties please use the specialized plugins such as YOAST SEO or similar.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us. You can use one standard license for one website – either yours or your clients. For each new project you need to buy a separate license.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Unfortunately, we are not currently available for customization and custom development services.

Kind regards,

BoldThemes team

Hi,

Thanks and thanks for contacting us.

Perhaps the effect you are seeing is the consequence of scroll animations which have been turned on for page elements. These animations can be turned off so all page elements will be in place and with the final transparency when you scroll down the page.

Kind regards,

BoldThemes team

Hi,

Each individual image element and other image related elements have the option to turn on or off the lazy load. So you can turn it on and off on individual element basis.

Should you need additional assistance in the process, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support tema will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

The posts should be ordered by publish date in masonry post grid unless there are sticky posts which will be at the top.

Kind regards,

BoldThemes team

sorry i think it order by update date .because publish date is May 25 ,but i update this post on May 16.This post is first. How to order post by create date (publish date)

Hi,

By default, the order is by publish date (create date), not the date when the post is modified – so if, when you edit the post, whatever the date is in the right top corner marked as Published on: that will be the date taken into account.

This date should not change automatically on post updates.

If you need, you can set that date in line with your needs and reorder the posts accordingly.

Kind regards,

BoldThemes team

Hi,

We are sorry that the theme does not work for you.

Please submit a refund request here: https://themeforest.net/refund_requests/new and we will approve it.

Kind regards,

BoldThemes team

Hi,

Please submit your refund request here: https://themeforest.net/refund_requests/new and we will approve it.

Can you please also send us the link of your site, so we can take a closer look at the issue?

Thanks in advance,

Kind regards,

BoldThemes team

Sorry about that, I ended up with a situation caused and not related to thema, it worked perfectly after following the steps of the documentation.

Hi,

Thanks for letting us know, great that you have managed to resolve the issue.

Should you need any additional help inthe customization process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

You can do the following – add an id to the button element using Bold Builder (Custom Tab, field Element ID). For example: my_id

Then add the following JS statements to Appearance > Customize > General Settings > Custom JS or by using a third party plugin or some other method

jQuery(function() {
    jQuery( "#my_id" ).on( "click", function() {
  alert( 'Example' );
});
});

This will trigger a dialog box when clicked on the button.

So instead of

alert( 'Example' );

place the javascript you need.

Kind regards,

BoldThemes team