246 comments found.
I bought theme with WPBakery Page Builder and want to update, Its not activating
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/buddhathemes so that we will send you the latest updated plugin files.
Please send your request to us directly at this email support@wedesignthemes.com
I I have bben translating manually as spanish from Colombia my website at www.toquedebrillo.com and I take around 2 hours to do it. I finish and after a couple o days it switch back again to english.
I would like to leave the website in spanish and not english.
Hi andreslesmes.,
You have already translated the website to Spanish and now you want to leave the website in Spanish. We are not quite clear what help do you need from us. Please let us know query clearly so that we can help you better.
Regards., DesignThemes Support.
I translated 3 times already but after a couple of days .. the website go back to english again…. go to check out and you will see all in english….. I want the website in spanish permanently
Hi.,
Go to Dashboard / Settings / General and change Language here Or have you used any plugin for translation? Let us know.
Regards., DesignThemes Support.
Yes, you told me to use loco translate and I manage to translate it but after 2 days the template goes back again to english version by it self. I need the language stay in spanish all the time.
Hi.,
Please contact “loco translate” plugin support team regarding this.
Regards., DesignThemes Support.
Hi, the font family is not reflecting as on the demo ,it is showing different https://earthbeauty.in/
Hi
Kindly send your site login details. We will check on the issue
yesterday i shared with you
Hi.,
We didnt receive your login details. Can you please send it once again. We will help you.
Regards., DesignThemes Support.
give me your email id so that i can send you
Please send your request to us directly at this email support@wedesignthemes.com
1. How can I only import the widgets? I installed the demo content, but not all the widgets are imported.
2. How can I show the left side bar on my woocommerce store page?
Never mind, I have found the way for number 2. Just let me know if there is any way I can import only the widgets created in Designthemes Framework?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can check and have a clear look form our end.
Hi, can you please tell me the step by step procedure on how can I switch the rev-slider to the new one that I created? Thanks.
Hi.,
Please refer : https://www.sliderrevolution.com/documentation/editor-overview
Let us know, if you find any difficulties!!
Hello,
I have the theme installed but WP bakery editor is not available when creating a product…
Can you help?
Hi.,
You need to enable the visual composer editor for your products section from Dashboard > WPBakery Page Builder > Role Manager > Custom.
Please have a look at this screenshot https://prnt.sc/s4ej7p
Once you have enabled the page builder, you products backend will look like this https://prnt.sc/s4ekqa
Thanks all sorted. Im also getting the following error:
Hi!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, DesignThemes WooCommerce Extension.
Error Details
An error of type E_ERROR was caused in line 278 of the file /var/www/wp-content/plugins/designthemes-woo-extension/visual-composer/modules/single-product-custom-image.php. Error message: Uncaught Error: Call to a member function get_gallery_image_ids() on null in /var/www/wp-content/plugins/designthemes-woo-extension/visual-composer/modules/single-product-custom-image.php:278 Stack trace: #0 /var/www/wp-includes/shortcodes.php(343): dt_woo_single_product_custom_image(Array, ’’, ‘dt_woo_single_p…’) #1 [internal function]: do_shortcode_tag(Array) #2 /var/www/wp-includes/shortcodes.php(218): preg_replace_callback(’/\\[(\\[?)(dt_woo…’, ‘do_shortcode_ta…’, ‘[vc_row][vc_…’) #3 /var/www/wp-includes/class-wp-hook.php(287): do_shortcode(‘[vc_row][vc_…’) #4 /var/www/wp-includes/plugin.php(206): WP_Hook->apply_filters(‘[vc_row][vc_…’, Array) #5 /var/www/wp-content/plugins/wordpress-seo/src/builders/indexable-link-builder.php(87): apply_filters(‘the_content’, ‘[vc_row][vc_col…’) #6 /var/www/wp-content/plugins/wordpress-seo/src/integrations/watchers/indexable-post-watcher.php(170): Yoast\WP\SEO\Builders\Indexable_Link_Builder->build(Object(Yoast\WP\SEO\Models\Indexable), ‘[vc_row][v
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I have sent you a message
Hi.,
Where you getting this Error? Can you please send the page link of your issues? We will fix this.
Regards., DesignThemes Support.
Hi Muj.,
The issue has been resolved. Please have a look.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
Hi, I want to change the theme of color https://prnt.sc/uz1u9l select sale prive in complete ,let me know how ca ni do that
Hi.,
Thank you for contacting us.
Please refer : http://docs.wedesignthemes.com/dt_articles/dt-site-skin/
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Hi, in https://toquedebrillo.com/product/bronzing-powder/
I woul like to know where to tranlate the words 1. add to wishlist, compare, share, related products. as I cannot find them. I already translated some but those I cant.
Hi.,
Please refer following links for more info – https://docs.woocommerce.com/document/woocommerce-localization/
http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/Regards., DesignThemes Support.
Hi, How do I translate some of the words at the template and at the shop area…. as you see I am using spanish for default.
Hi.,
Thank you for contacting us.
For translating theme, Please follow the steps.
Please refer the link for string translation : http://docs.wedesignthemes.com/dt_articles/translation/
How to translate WordPress theme with PoEdit : https://youtu.be/1WL6K_aTHoM" ;
http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/Does this theme support all Multivendor plugins ?
Hi.,
Can you please more details about Multivendor plugins, help us have a better understanding of it by getting back plugin link references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
Hi, I am waiting for your reply
Hi exactmyway.,
These plugins have very much big functionality and it is bit difficult to check the compatibility of it with our theme. As checked from their FAQ section, they have said about wordpress guidelines for theme development https://prnt.sc/uqd3ve and our theme follows it 100%. So you can try our theme with these plugins. If you have any issues, please let us know and we will try to help you in it.
Regards., DesignThemes Support.
waiting for your reply
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
or
Please send your request to us directly at this email support@wedesignthemes.com
Hi
Kindly add the below styles in Appearance > Customize > Additional CSS
`#logo a{height:70px;}`
https://prnt.sc/uups32And for megamenu, you can set column width as shown
https://prnt.sc/uupuijHi, In mega menu I want to put 6 columns
i want to increase the logo size of sticky header as well https://prnt.sc/uv7yge, please check
Hi.,
Currently we don’t have options for six column mega menus, Theme is supporting only four columns.,
We will check that option and consider updating it in our next version.
i want to increase the logo size of sticky header as well https://prnt.sc/uv7yge, please check
Hi
Kindly add the below styles in Appearance > Customize > Additional CSS
`.is-sticky #logo a{height:60px;}`
https://prnt.sc/uvbp6zHi, My client will be cancelling the domain i have this theme set up on and she has gotten a new domain which she wants this theme to be on. Is it possible for me to move the theme over to the new domain as the one i have it set up on will be cancelled
Please let me know
Hi.,
Thank you for contacting us.
Yes it can be done, If you want to copy your content from your first site to your new site, you may wish to use a duplicator plugin:
https://en-au.wordpress.org/plugins/duplicator/Thank you, we look forward to help you!!..
Regards., BuddhaThemes Support.
Hi in the website toquedebrillo.com I have the following question.
1. https://prntscr.com/uasksl Where can I change that gold figure for a round figure?
Hi.,
Please refer the Video : http://recordit.co/dhr06KhTNr
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.dt-sc-title.script-with-sub-title:after { transform: rotate(180deg) !important; }
Note: You can change the transform rotate value as per your need.
Transform rotate value https://www.w3schools.com/cssref/playit.asp?filename=playcss_transform_rotate&preval=none
Thank you, we look forward to helping you!
Dear support
Have buy your theme and i have download but cannot install your theme alert this “The package could not be installed.” The theme is missing the style.css stylesheet.How to install .?
Thank & Best Regard Armondaj K.
Hi.,
Thank you for contacting us.
Theme is missing the style.css stylesheet error
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorWe cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hi, in my website https://toquedebrillo.com/ at the end just before the footer where it says nuestros servicios there is the title but just after the title there must be the portfolio image… but is not showing… it happens just when I added the the simple heading….. let me know
Hi.,
Coming Soon mode enabled. So Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, in this link https://toquedebrillo.com/dt_portfolios/servicio-bronceo/ how do I delete the project details area.? I dont want to use it.
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.dt-portfolio-single-details .dt-sc-one-fourth h3 { display:none;}
.project-details { display:none;}
Hey Everyone, If you want to hide the menu only on mobile then this code will definitely gonna work. Go to your WordPress Dashboard > Appearance > Customization and now hover over Additional CSS. Just copy and paste this code
@media screen and (max-width: 720px) {
.main-header-wrapper .menu-wrapper
{
display: none; !important
}
Thanks Abhishek
Thanks for your kind information anyways!
Hi, how do I who all product I have in a section? I cannot find a proper module for that.
Hi.,
Thank you for contacting us.
You can manage all the product through theme options
Please refer : https://prnt.sc/tudx0k
Hi This is urgent,
I previously contacted you as the theme template is out of date and I can’t finish/start building the website and connecting it with everything until the them is updated.
Also, I require the authentication codes for all the paid plugins that come with the themes. Please provide also of them so the plugins can be updated and I can also access the features to build the website.
Many thanks,
J
Hi.,
Please send the screenshot of the outdate issue along with ftp and admin details through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.so that we can check the issue and let you know asap.
Hi, Do the licenses for the plugins mentioned come with the theme? Is this just a WordPress only theme or can it be used on other platforms?
Thanks,
J
Hi.,
Thank you for contacting us.
Please, send us a message through the right bottom form located@ http://themeforest.net/user/buddhathemes so that we will send you the latest updated plugin files.
Or
Please send your request to us directly at this email support@wedesignthemes.com ., so that we will send you the latest updated plugin files.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Hi, in my website https://toquedebrillo.com/ I wouldl ike that the main menu, logo, search box and shoping cart icon look like the original template….... I tried to change that in header options but I could not….
Hi.,
Please navigate to Admin Panel > Appearance > Customize > Site Header > Header Style > Please add Right Content > Paste the below code inside the text area > Save All.
[dt_sc_search_form][dt_sc_woo_cart]
Please refer the Video : http://recordit.co/kuKBGWT18i
Thank you, we look forward to help you!!..
Regards., BuddhaThemes Support.
Hi, yes is perfect, however the logo is not align at the very left side like the original and still the small cart icon next to the main menu..I would like to delete that…. thanks
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.header-align-left #logo { float: left; }
.header-align-left.fullwidth-menu-header .menu-wrapper .menu-icons-wrapper { display: none; }
Note: If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
great is working.. thanks
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
