147 comments found.
Hello, in my website i got a error when i update any page post it shows me undefined in frontend, kindly help me for the same, its my live site: https://kallayamassage.com.au/massage/
Waiting for the reply
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins please. It should fixes all issues.
Here is detailed instruction about how to update theme http://themes.themegoods.com/grandspa/doc/how-to-update-the-theme/
I have updated theme regarding to your above instructions but still m getting same issue, please do something
Could you please provide WordPress account through a form mail on this page https://themeforest.net/user/ThemeGoods
DONE
Hi,
I am using the theme to build a small website for a beauty salon, she has different services such as eyelashes / makeup. they all take different amounts of time for example makeup 30 mins and eyelashes 1 hour 30 mins, is there anyway to make it so when someone books one service the time slot is cancelled on the other calendars?
hope this makes sense,
thanks
Hi,
Thank you for purchasing.
Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support.
If you’re interested in hiring a developer for building out this custom features for you, we highly recommend to check out: WP kraken
Thanks, also is there a way ti delete the cart icon from the top of the page? maybe custom css?
.header_cart_wrapper {
display: none;
}
I’m having trouble.
Can you add mp4 videos to the galleries?
Thanks
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hello,
Quick and probably quite easy question regarding the decimals: – Can I adjust so no decimals is shown? I.E 449.00 becomes simply 449?
Best regards – Simon
Hi,
Thank you for purchasing.
Please open theme’s file /lib/custom.lib.php at line 1609 change to.$return_html.= number_format(floatval($pricing_price),0,'.',$tg_pricing_currency_thousand_sep);
How Can I change currency of the pricing options in demo its in $ but i wish to change it to £
Please login with your purchased account so we can continue providing support for you.
How or where Can I purchase license of images used in templaate?
Hi,
Thank you for interesting.
You can buy from digital asset marketplace website such as Envato Elements https://elements.envato.com/
Hi
I got question about images in the one click demo, When I buy yout template can I use any of them images which are provided with your demo as its very beautyful collection? Can I use it on my website I create with your template?
Hi,
Thank you for interesting.
You can import demo contents but it’s only for demo purpose. If you want to use it commercially on your site. You have to purchase the license of images. Or you can find high quality images from Envato Elements as well.
How much cost liceence for those images in demo and where i can buy it?
You can buy from digital asset marketplace website such as Envato Elements https://elements.envato.com/
I have installed them, but Import Demo Data says that there are no predefined import files available. Need XML, JSON, DAT content files for importing content. Where can I get them ?
Please login with your purchased account so we can continue providing support for you.
Where do I need to login?
Really sorry for mis understanding.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
On my pages other than the home, how do I add an image to the header area? http://elementsoftouchestespark.com/wordpress/our-staff/
Hi,
Thank you for purchasing.
I can see you have already uploaded page featured image there. Am I missing something?
Could you please try to add featured image option to team post?
Nope that didn’t work http://elementsoftouchestespark.com/wordpress/team/ravit-dallal-michener/
Also how do I add this element to the page? Boxed Text Content with Image
I still need to know how to add an image to the staff pages header
I really need your help
I have a question. I have a video with an mp3 in slider revolution on the homepage. When I preview it in slider revolution you can hear the river but when you look a the page you can’t hear it. Is there another way to do this? http://elementsoftouchestespark.com/wordpress/
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I would like to create simple courses with your theme. This means that the person will be able to choose a course on a fixed date. By clicking on the course, he will be able to pay. Is this possible? Moreover, can the course be included in the schedule? It is important that I buy your theme. Thank you
Hi,
Thank you for interesting.
Technically you can create a product using WooCommerce and integrate it with our included booking plugin.
So when your customer make an appointment. They can select date & time and make a payment through WooCommerce payment gateway.
Hi folks, I’ve purchased this and have several tickets which I’ve yet to receive help on. 1. The ‘book’ button on the top menu drops down below the menu when the screen size is between 1100-1200 pixels 2. The blog posts template page doesn’t seem to allow me to choose which category of post to display 3. The grid display on the blog posts page is not lining up right, though it does fine using the blog grid in the content builder. But making a blog posts page using the content builder doesn’t seem to allow me to add a sidebar to the right. Can you please assist? Regards, Bradley
Hi,
Thank you for purchasing.
Our support staff replied your tickets. Could you please continue there. Thank you for your patience.
Hi, does the theme come with payment integration for booking a session? Is it possible to login when booking on the demo to see the next steps? Thanks.
Hi,
Thank you for interesting.
Yes you can add WooCommerce payment gateway to booking form option. So your customer required making a payment through WooCommerce in order to complete booking process.
Thanks for getting back. My client wants users to be able to pick therapist and book them. So you would be able to see each therapist, perhaps something like this page https://urban.co/en-gb/therapists?addressConfirmed&basketWorkerCount=1&city_id=UK-LONDON&date=2021-01-28&duration=1&duration2=1&filteredTreatmentsMatrix=&place_id=latlng%3A51.5073509%2C-0.12775829999998223&selectSameTreatmentBoth=true&therapists=1 is that possible?
Hi folks, I just bought your theme but when I go to theme setting and import demo I get this message: GrandSpa Demos can only be imported with a valid Envato Token
Please visit Product Registration page and enter a valid Envato Token to import the full GrandSpa demos and single pages through Elementor. When I click on the link to product registration page it goes nowhere. Can you please advise? I have also sent a support ticket.
Regards,
Bradley
Hi,
Thank you for purchasing and really sorry for the inconvenience.
We replied your ticket. Could you please continue there. Thank you for your patience.
There is an issue when you update to Wordpress to 5.6 I have to run jQuery Migrate (issue is with the themes JS) otherwise I can’t use the customizer or edit pages/posts and the accordions disappear.
Hi,
Thank you for purchasing.
Our theme works fine on WordPress 5.6 without jQuery Migrate helper. Please make sure you that all your plugins support it. The issue might comes from one of your plugins.
Hi, I bought this template, everything was working fine. After some update, (revolution slider and the template), the revolution slider doesn’t work well, is there some compatibilty issues ?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi guys, i had a client that use your guys theme, on the add-ons product, every i update price on addons but the addons instead of updating it , it save as new addon ? do you guys know about it ?
Please login with your purchased account so we can continue providing support for you.
let me ask my client, but how the agency before had the accounts ? can you use envato api key inside the site as purchasable person?
We can’t access Envato API key or access token. It’s a secret token for purchase account.
hi, I need to refund this. because I am using Shopify but this one is not working with shopify. and I bought another one with you guys.
Hi,
Thank you for purchasing.
All our themes are WordPress themes and none of them will work with Shopify.
You can find Shopify themes from here https://themeforest.net/category/ecommerce/shopify
When do you plan to make this Template compatible to woocommerce 4.6.1. ?
Hi,
Thank you for interesting.
Yes our theme support WooCommerce 4.6.1
How is the product page of the woocommerce shop handled? Can I choose different number of products?
Hi,
Thank you for interesting.
It’s using default WooCommerce shop templates.
Yes you can change number of products per page.
Also the products per Row in Mobile-View?
In mobile view, it displays 1 column layout for product list as it’s tiny space on mobile.
