256 comments found.
Hi, great looking theme. I usually create mock-ups for my customers since they usually require most of the images replaced and lots of customization. Do you provide any PSD files for this purpose. Some vendors do and others charge extra. Please let me know as I will purchase in the next few days. Thank you
Hello,
Sorry we don’t have PSD of this project we changed initial PSD a lot.
Thanks
Hello, Fresh theme install and I also got this error Uncaught TypeError: thumbnail_owl_carousel.owlCarousel is not a function at rdtheme_imgslider_scripts (main.js?ver=1.5.1:670) at main.js?ver=1.5.1:307 at dispatch (jquery.js?ver=1.12.4-wp:3) at r.handle (jquery.js?ver=1.12.4-wp:3) Please check and update your theme.
Hi,
We will check it.
Thanks
Do you have demo for this? Than can Store your files, edit, view and share with your team or colleagues. It is practical in keeping medical histories and active files, which it can be used for updating, downloading and storage of radiology images.
the LayerSlider WP just dissapear and is asking for a purchase code where can iget it ?
Hello,
Go to List view it will show see https://www.radiustheme.com/layerslider-wp-dont-show-in-the-admin-end/
It is bundled plugin with theme no need activation without activation it will work.
Thanks
Please create ticket with admin access I will check https://www.radiustheme.com/ticket-support/
ok thanks i just sendit
check email replied.
I
The search menu icon only works on the home page. In the internal sections it does not work. It generates 4040 error in search results. please help!
We also updated the parent theme to VERSION 1.5.1 (SEP 09, 2020) but it produces issues with the “stretch section“ using elementor. Looks fine in the elementor preview but not working properly in the browser (chrome, firefox, safari). We checked if this issue depends on the Elementor or Autoptimize Plugin but it works fine with their latest version. It seems that the issue comes with the latest parent theme.
Ok we will check. If you get any PHP error message please mail me. Normally for memory it does not load properly sometimes.
Thank you very much. Looking forward to install the new version of the parent theme.
ok let me know if get any error.
Hi,
i have one issue. Home page 7 has Make Appointment form . On submitting the form it do not show Loading icon. please let us know how to fix it.
Thanks
Hello,
I just tested my demo it is working. Can you please check is Contact Form 7 set properly and your mail server ok?
Thanks
i have checked your preview home page 7 and there also its not working. loading is not working only on homepage
contact form 7 loaded some how got resolved .but i do not know how!! Now i have one more issue . FAQ accordian is not working . how to resolve it . Please check page – https://healinghandssportschiro.com/faqs/
Hello,
Please check are you using latest version of theme and core plugin? We fixed WP 5.5 console error. I see your site has console error.
Thanks
below are the details of version . Backend wordpress updates page is not showing any update requirement.
WordPress : 5.5.1 ; theme version : Version: 1.5.1 ; Medilink-Core : Version 1.4.9 Elementor : Version 3.0.10 RT Framework : Version 1.14
Please create ticket with admin access I will check https://www.radiustheme.com/ticket-support/
Support ignore my ticket… Answer no have already 3 days. Please answer for ticket 17939, I really need support
Hello,
You have pagination issue it was fixed another issue it is fixed now. Please check now.
Thanks
Thank you! Sorry for having to write here, but otherwise I don’t get faster answer on ticket…
Hi, I’m a web designer, first fo all its a greate theme, thanks for that. I bought two licenses. I notice something strange with the theme. in the editor it looks good but when I save it changes shape and becomes smaller in width. this happen on how both customers in two different urls. I have been building wordpress for many years and this is the first time this is happening to me. help please.
Hello,
Can you please send me screenshot or video? Send here https://www.radiustheme.com/ticket-support/
Thanks
done
how do i translate the appoentment button into different languages? but at the same time it should link to different languages, beacuse you have only one place to enter a link on the theme options?? see https://pharmause.com/
Which one send me screenshot?
we changed the design, and removed the button, our website is life and we couldnt wait for you to answer, but please help me with https://www.gloss-floss.se/ i sent you an e-mail about that.and you have the admin login as well
I already reply in you ticket.
Can you answer my ticket ID 17939?
I just downloaded this theme but don’t know how to use it! please help me by providing a demo video! I don’t know how to set pages and menus. How to set one template.
Hello,
Please check our docs https://www.radiustheme.com/demo/wordpress/eikra/docs/
Thanks for resolving my previous issue. Kindly help me with appointment form settings. It is all messed up. How will book appointment forms will work?
Please create ticket with access https://www.radiustheme.com/ticket-support/ I will check.
Thanks
Hi,
I am facing an issue with contact form 7. The form is not sending emails to my Gsuite account. Please help with the configuration of this form so that it can send emails to my Gsuite.
Thanks.
Hello,
Contact form 7 is #1 free plugin we included into theme. Its settings are easy just set receiver and sender email in form. Please check your mail server ok. If still issue then can ask there support https://wordpress.org/plugins/contact-form-7/
Thanks
I have set the email in contact form 7 but instead of sending emails to my Gusite it is sending emails to my hosting panel.
Please try with a normal email. Sorry it is not our code search online or ask Contact Form support.
Can you please send me the updated version of the LayerSlider plugin? I re-downloaded “All Files & Documentation” and an updated version of the plugin wasn’t there.
Thanks.
Hello,
Your support time expire please renew see how to update https://www.radiustheme.com/demo/wordpress/themes/medilink/docs/#update
Thanks
I don’t need support, I just need the new version of the plugin. 
If you update theme plugin will update automatically. Soo bundle plugin can not provide separately.
So you’re saying I will need to purchase a new licence to get the current version of LayerSlider?
No I mean we already released new version of Theme with Layer Slider new version. If you update you will get it. It is bundle plugin with Theme.
Ok – so just now I grabbed the theme from the “Download” section here on themeforest. I updated the theme and the plugin did not update, nor does it have the option to update it. Here is what it says:
There is a new version of LayerSlider WP available. View version 6.11.2 details. Automatic update is unavailable for this plugin.License activation is required in order to receive updates for LayerSlider. Purchase a license or read the documentation to learn more.
Please advise. Thanks.
In Theme last version we included Layer Slider version 6.11.2 after then update please check notice “There are updates available for the following plugins: ......” Update that plugins.
Or delete layer slider then get new version but make sure using theme version 1.5.1
Thanks
Theme version 1.5.1 is what has been installed. I just tried going to Dashboard > Updates > LayerSlider, clicked “Update” and it failed. I rec’d this message:
An error occurred while updating LayerSlider WP: License activation is required to receive updates. Please read our online documentation to learn more.
Please advise.
Hello,
Try alternative delete the plugin and install again.
Thanks
Hi!
Will doing that remove the items we already have in the slider?
Thanks.
No data will not deleted.
That worked, thank you. After I updated that, I checked all the pages for any conflicts and now the theme’s “services” are not displaying their data that was entered in the back end. I inspected via the console and there is a theme related javacript error:
Uncaught TypeError: thumbnail_owl_carousel.owlCarousel is not a function at rdtheme_imgslider_scripts (main.js?ver=1.5.1:670) at main.js?ver=1.5.1:307 at dispatch (jquery.js?ver=1.12.4-wp:3) at r.handle (jquery.js?ver=1.12.4-wp:3)
Path: /wp-content/themes/medilink/assets/js/main.js?ver=1.5.1
Can you help with this or do I need to purchase the license for this?
Thanks.
Hello,
Your support expire please renew support then mail our support. https://www.radiustheme.com/ticket-support/
Thanks
hi, i have somethings I hope that you can help me with
1. The linkedIn icon disapeare when I’m on this page https://pharmause.com/skyddsutrustning/handskar/viktigt-att-veta-om-handskar/
2. How can i change the letter from capital letters on every word to low letters on all pages see example https://pharmause.com/skyddsutrustning/mun-och-andningsskydd/skillnaden-mellan-mun-och-andningsskydd/ on the blue area where it says “Skillnaden Mellan Mun- Och Andningsskydd”
thanks,
best regards Yasir
Hello,
Please create ticket with access I will check https://www.radiustheme.com/ticket-support/
Thanks
How do I remove “medlink” from my link ?? https://website.com/medilink_doctor_category/cardiology/ And remove or change that lowercase ”_” character? It’s disgusting
Please check theme option general we have option you can change slug after change slug please re-set permalink. https://prnt.sc/uccv7a
Thanks
did as you said, but no avail https://prnt.sc/ucf9wb
It is available in Theme Option => General If can not figure please create ticket https://www.radiustheme.com/ticket-support/
ooh, seller. 48 hours passed, you didn’t even answer my ticket. I’m not talking about any help…
Look we already replied but somehow message not delivered make sure your email address is correct? https://prnt.sc/udl7dt
Mail service is probably blocked, redirect the message to this email: ingamerspro [at] gmail.com
to the point: to fix the error with accessing the site, clear cookies or try another browser, not Chrome
There is a bug here we will fix it tomorrow or next day and update.
Сool! Really waiting when you fix it as soon as possible
Released please update latest version also make sure updated medilink core plugin.
1) how I can change this in my link? example: website.com//medilink_departments_category/ I want make custom vice like this: /departments_category/ Help me please. 2) How I can translate parts of theme which were not automatically translated? Like: Departaments, All Departments, Details button and some other of parts somewhere
aslo where i can translate Monday, Tuesday etc on footer?
Hello,
Please check Theme Option General we have slug change option. Translate pot file we included POT files translate theme and core plugin.
In General no have option to change slug ” medilink_departments_category”
How do I remove “medlink” from my link ?? https://website.com/medilink_doctor_category/cardiology/ And remove or change that lowercase ”_” character? It’s disgusting
Please check last comment.
hi there (Pre-Sale Question) can i build multi doctor website with this theme ? does it allow me to add directories/categories such as doctors, illnesses, expertises, hospitals,location etc… and can user/member search other members by these categories ? Can i create paid memberships ? can patients or users give reviews with this theme ? can i translate this theme different languages such as Arabic,Russian,Turkish …
thank you, great theme btw
How do I edit the slider images and text from the demo?
Hello,
We use Layer Slider WP you can edit the image and text from Layer Slider.
Thanks
Is Saturday the first day of the week?
Hello,
After purchase mail access we will change.
Thanks
My question is, if I buy this template, is there a section in the settings that I can change on the first day of the week? (I mean the schedule table)
The answer is yes or no
Don’t have settings but we can change it for you.
Hi, do I need Elementor PRO to use this theme?
No need Free version will be ok we use free version and our custom addon.
why is Layer Slider asking for a license and I just purchase the theme from you?
License activation is required in order to receive updates and premium support for LayerSlider. Purchase a license or read the documentation to learn more. Got LayerSlider in a theme?
Hello,
We are using Layer Slider as Bundle. We own Extended License but as per Envato license policy we can not distribute the key see https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
This plugin will work properly without activation activation need only for auto update we release Theme update when this two plugins update come.
Thanks
I updated the theme and it worked, However
1. Why does the contact number in the footer is on word-wrap? 2. Why is my address in the footer is on word-wrap? 3. I’m unable to make my phone number on my header a link. 4. I’m unable to make my address on my header a link.
Hello, Pleas send me your site url I will check https://www.radiustheme.com/ticket-support/
Thanks
