148 comments found.
Any clue on where i can activate mega menu?
Hi, You can follow section 5 in the document to manage Mega Menu: https://document.harutheme.com/vidio/ and this topic: https://harutheme.com/forums/topic/how-to-create-mega-menu-in-harutheme/. Hope this helps! Regards!
it doesn’t include members pro plugin, you have to buy it, otherwise, you can not use it. this is fake description.
Sorry but can you tell us detail in our description is fake here? We use Free version in our theme, can you tell us where in description we said we use Pro version in our theme? You still can use basic membership functions with Free version. 100K+ install here is fake? https://wordpress.org/plugins/paid-memberships-pro/. Please don’t say if you don’t understand. Thanks so much! Regards!
demo import doesnt work
Hi i want to ask you if i install this theme, are TikTok videos fully compatible? Or must install some extra plug in for that? thank you
Hi, Thanks for contacting us and choosing our product! Sorry but now our plugin doesn’t have this function. We’ll research to update it later. Regards!
Hi, Is there away to unify the dimension for images in the same shortcut post? in this example, one post has image bigger than the other https://i.imgur.com/6356UC7.png
Hi, We have just replied to you via this topic. Please check it: https://harutheme.com/forums/topic/unify-dimensions-for-shortcuts-images/. Regards!
The whole theme is amazing even when I still have a lot of questions in my head and I still try to figure out how to get rid of the upload button in the header (without changing the rest of the header with it through the Customize option).
And just one big decision I wish will be considered in the future; The integration of Ultimate Membership Pro which is available here under Codecanyon. It’s more reliable and easier to use, plus it comes with a ton of add-ons that otherwise people would have to buy extra.
Hi, Thank for contacting us and choosing our product! In this case we need to contact this plugin author about the fee we need to pay to include it in our theme and the document of plugin to help us include it. We don’t use much premium plugins in our theme because also customer don’t want to pay more extra fee to use them. We’ll feedback to you after contact the plugin author and have somethings new. Regards!
If you would allow us also to add social networks as we wish instead of the fixed ones in the theme, that would be extremely helpful. For example; Discord is missing.
Hi, We already almost popular social network. If you want to add new you can do it via child theme follow this: https://harutheme.com/forums/topic/customize-wordpress-theme-using-child-theme/. Can you tell use where do you want to add (Header or anywhere), so we can have solution for you. Regards!
Hello, if i buy this theme do i also take bakery for free as the builder of it?
Hi, Thanks for contacting us about our product! If you buy our theme you will get WP Bakery free. However you can’t automatic update it, you must update via our theme update follow this: https://harutheme.com/forums/topic/how-to-update-wordpress-theme/. Here is the document: https://document.harutheme.com/vidio/ and https://document.harutheme.com/vidi/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/vidio/ In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic:https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/. Hope this helps! Regards!
Hi, could you please tell me this: if I buy this theme and install it, will my website still looks the same since my current theme is but using WP Bakery page builder? thanks
Hi, If your current shortcode display from theme it will doesn’t look the same. If your current shortcode from plugin you will have looks the same. More you can try our plugin free version here: https://wordpress.org/plugins/haru-vidi/. The document: https://document.harutheme.com/vidi/ and https://document.harutheme.com/vidio/. Hope this helps! Regards!
Amigo Muchas gracias por su prontro repespuesta la ultima consulta lo de las membresia se puede usar para que lo tenga cada usario con sus seguidores ??
Hi, As we replied above our theme will use PaidmembershipPro plugin: https://www.paidmembershipspro.com/ and buddypress https://wordpress.org/plugins/buddypress/. So it will use add friend function as follow function. You can try free version for test: https://wordpress.org/plugins/haru-vidi/. Hope this helps! Regards!
Does this allow wmv format? I can’t seem to get the video player to play. I have wmv, mp4, mov files but only the mp4 will play. I wanted something that I can use for self-hosted videos, not a third party like YouTube and Vimeo.
Hi, Thanks for contacting us and choosing our product! now we use medialement.js to play selfthost videos and it doesn’t support wmv and mov. You can read more here: https://github.com/mediaelement/mediaelement/blob/master/docs/usage.md. However can you send us mov and wmv videos via email harutheme@gmail.com. We’ll notice about this. Regards!
there are many bugs and support team reply very slow.
Hi, Thanks for choosing our product! Sorry but we always replied less than 1 hour in working time or 6 hours if not in working time: https://prnt.sc/vdth4i. So we don’t think it slow because standard is 24 hours. The last email you don’t replied to us: https://prnt.sc/vdtiag. We already replied to us. Hope this helps! Regards!
i contacted your support team at last week, you never reply.
Hi, We searched your account but got only this comment: https://prnt.sc/ve2oid. Have other email have cheng is name but we already answered as you see above. Regards!
i sent sveral emails to harutheme@gmail.com, please check it.
Sorry but what is your email address? So we can check it? Regards!
my name is 程辉立
We have searched your email name but don’t get any email: https://prnt.sc/ve3xnf. Please resend or create topic support on our forum here: https://harutheme.com/forums/forum/themes-support/vidio/. Regards!
It’s OK: https://prnt.sc/ve4cov. We already replied to you but you don’t read our reply. You sent us account for support but it’s not correct and can’t login. We already said about it 3 times. We also send screenshot on the first reply, but you don’t ready anything? Or you can’t read English well? Regards!
i sent new admin user by email, check it.
We have just checked and replied to you via email. Regards!
Hi, will there be a black theme? Are there any plans?
Could you please advise if there is an opportunity for a user to pay for a single video?
Hi, Thanks for contacting us and choosing our product! Now we are developing functions of plugin and will have a plan to do black theme later. About your second question do you want to use membership or do you want us customize it for you? Regards!
Hi I’d like to write to support but the site doesn’t work: harutheme.com So I have to write here. Please help with the next issues: 1. There are artifacts that appeared in preview after uploading a new video. Why do artifacts appear? What is the reason of it? Here is a screenshot with the artefacts https://prnt.sc/vi4iqm
2. We will add a lot of videos from youtube by linking youtube videos to our site. Do you have a function of auto parsing of preview pictures from youtube? I have installed plagin https://refactored.co/plugins/video-thumbnails which takes preview images for each video. But it’s not convenient. Is there any easier way to take preview images?
Hi, Thanks for your feedback! We checked our support site and it’s working fine: https://prnt.sc/viclqv. Can you check on other computers? About 1st issue please send us your site URL. So we can check what happened. That’s seem you installed some plugin and it cause this. 2. You can import video automatically follow this topic: https://harutheme.com/forums/topic/how-to-import-videos-automatically-in-haru-vidi-video-manager-wordpress-plugin/. it use this plugin: https://github.com/harutheme/haru-video-importer. Hope this helps! Regards!
Hi, We haven’t checked the slideshow with RTL. However this shortcode use Slick slideshow jQuery: https://kenwheeler.github.io/slick/. You can see RTL section: https://prnt.sc/vchivp. You can do customize via child theme follow section 12 in this document: https://document.harutheme.com/vidi/ https://harutheme.com/forums/topic/customize-wordpress-theme-using-child-theme/. The template path for slideshow shortcode is: wp-content/plugins/haru-vidi/templates/vidi/shortcodes/video-slideshow.php https://prnt.sc/vchnxj. Hope this helps! Regards!
Hi, I have couple of questions before I buy - Do you support RTL? - Do you have your theme in Arabic Language? If not, is it easy to do?
Hi, Thanks for contacting us about our product! Now our theme doesn’t support RTL. If you want to add RTL for theme you can follow this tutorial: https://codex.wordpress.org/Right_to_Left_Language_Support. Here is the document: https://document.harutheme.com/vidio/ and https://document.harutheme.com/vidi/. If you want to try free version of plugin included in our theme you can try it here: https://wordpress.org/plugins/haru-vidi/. Hope this helps! Regards!
thanks for the reply- regarding the translation, Is it something doable? Do you have a file where I can link the English terms with Arabic ones?
Hi, You can translate our theme and plugin to your language by use this plugin: https://wordpress.org/plugins/loco-translate/. You need to translate Haru Vidi, Haru Vidio Core and Vidio theme. If you want to use multi language you can follow this topic: https://harutheme.com/forums/topic/how-to-use-multi-language-in-wordpress-with-polylang-plugin/. Hope this helps! Regards!
Hello,
You have a great product here; however, the problem is your player. You need to create the player to play videos on autoplay when you land on-page or after clicking on the play icon.
They’re players that will play on autoplay when you land on the page with desktop. If you can change this, you will have more sales, including me. Meanwhile, I’ll be on the watchlist.
Cheers to the concept
Hi, Thanks for contacting us about our product! We are developing this option and will update in next version: https://prnt.sc/v3ovq1 (maybe in next some days). Regards!
se puede que cada usurio tenga su canal suba sus propios material y cobre por video alquiler o venta y opcion de membresia por mes.
Hi, Thanks for contacting us about our product! Now user can upload and edit their videos. However about membership settings please read in our plugin document here: https://document.harutheme.com/vidi/. Here is theme document: https://document.harutheme.com/vidio/. If you want to try free version of plugin Haru Vidi: https://wordpress.org/plugins/haru-vidi/. Hope this helps! Regards!
Hi there. I would to autoplay the video once the user click in the thumbnail. Is there any option to achieve it?
Hi, Thanks for contacting us and choosing our product! Now doesn’t have option for auto play when click on the thumbnail. You can play video when click on icon. However can you tell us more detail with screenshot and hight light on the screenshot? Regards!
Well there is not much to make an screenshot in this question. It´s simply, I just want the video to start automatically when I click a thumbnail. Now when you click any thumbnail is opening the page with the video, but you have to click again to start it. I want to start the video automatically once you go to a video page.
Hi, now we don’t have settings for this and browser doesn’t allow do it: https://developers.google.com/web/updates/2017/09/autoplay-policy-changes. Hope this helps! Regards!
Really…that article from 2017 means nothing. Of course browsers allow autoplay, there is plugins with autoplay https://es.wordpress.org/plugins/easy-video-player/. You could implement this option as is not difficult at all
Hi, We are developing this function: https://prnt.sc/v3ovq1. However autoplay video must be muted on some browser. That’s mean you must choose between autoplay or sound but on some browser only. Regards!
Hi … is compatible with the Video Robot plugin? https://codecanyon.net/item/wordpress-video-robot-plugin/8619739
Hi, Thanks for contacting us and choosing our product! We haven’t checkout our theme with this plugin. However if you have it you can send us via email harutheme@gmail.com. We’ll check it. Now we have tutorial for import videos from Youtube and Vimeo here: https://harutheme.com/forums/topic/how-to-import-videos-automatically-in-haru-vidi-video-manager-wordpress-plugin/. Hope this helps! You can try our Haru Vidi free version here: https://wordpress.org/plugins/haru-vidi/. Regards!
My WordPress is newly installed.
I have installed the free version of plugin “Haru Vidi”, no matter I use the video option or the director option to create a page, click on the created page, the page cannot be found
May I ask what went wrong?
If this problem is not solved, I will not dare to buy your theme.
http://bit.ly/Haru-Vidi
Hi, I have solved the “404 Not Found” problem
I went to the “Permalink Settings” option, then I didn’t change anything, I just saved it, so the webpage can be opened
But now there is another problem. On the video page, I posted a link to the video
The displayed page is as shown in 20201007-Haru-04.jpg
The above video cannot be played through Haru’s Plugin, the following video can be played normally
I don’t know if it is because of the free version that it cannot be played?
Hi, Please read our plugin document. You need to insert Video ID (not video URL). Regards!
It turned out to be so, thanks for your guidance But can’t the film be placed in its own media library?
Hi. Sorry but please read our document carefully. That’s feature in Pro version. Regards!
Thank you for your help, I will buy the professional version
You can see demo with media library here: https://demo.harutheme.com/vidio/video/self-hosted-video-wordpress-theme/. Hope this helps!
Hi, We already updated this 2 weeks ago. Did you update theme to version 1.0.5 and delete then reinstall Haru Vidi plugin for update to version 1.0.8? This features in Haru Vidi plugins and you need to update it. If you can’t do it please send email with your site URL and admin account to harutheme@gmail.com. We’ll check it for you. Regards!
Done it, hey Haru Theme this is a really old way to update plugins and themes, we are in 2020 now not 1996 you do understand that right? I guess that’s what customers get when they pay $19 a theme! are you going to fix the way we have to update this theme and the plugins?
This theme has a lot of bugs, the header, Archive Title and a few more problems!
OK I’ve figured it out, sorry for the last comments, please delete them ⬆ It’s a really nice theme. It just takes time to learn how it works
Thanks for your feedback! We’ll noticed and research about plugins update later. Here is the document: https://document.harutheme.com/vidio/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/vidio/. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/. If you have other issues please search on our forum first for the quick solutions. Hope this helps! Regards!
