118 comments found.
I submitted a ticket, please I need to solve this problem as soon as possible, I have to hand this project for my client tomorrow.
Hi
Our team will check and assist you shortly. Please be patient
Regards
I tried to open a ticket on your own support, it shows me error all times.
What error showing? please share us screenshot
I tried once again, it worked with me.
Also how to edit the sidebar in the homepage.
Hello, I have a problem with changing logo image in demo’s Home1, the logo has fixed link which is:
//sassico.finesttheme.com/wp-content/uploads/2018/04/logo-v3.png
Where is the problem exactly, if you please?
Hi
You have to change this from header builder.
Login your admin panel Appearance->Theme settings-> Header settings https://a.cl.ly/2NuwmZQW
I don’t have Theme settings in my Appearance list!
This image showing 404.
Go to this page from pages -> all pages and check the meta option.
Please contact our support team if you need any help
Is there a listing of all Icons available to be used (and their codes)? I notice there is FontAwesome and also iconfont being used.
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hey guys how to edit the homepage slider?? I’ve forgotten and I can’t remember how to change it please help
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hi there,
Just bought this theme yesterday, now waiting for support to resolve the issue. I am not able to import the data.. Opened ticket already. waiting for response.
Please be patient our team will check and help you shortly.
donations process go with woocommerce? accept for donation all paymentmethodes for woocommerce, like stripe etc? we search a charity theme for a client, and we like to know of u, if this theme work without problems, no php faults on line xxx and plugins work with your theme. updates u do all the time, because in description u wrote 22 October 20 last update. we search new themes partner and dont like problems. regards
i have buy it and upload. first question, where i can finde sliders? settings to change sliders under the menu.? regards
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Any plans for discounts on Black Friday?
Hi
This theme already on discounted price But we have set more 20% discount price from 27th
Regards
Really bad customer support! My tickets are left unanswered since weeks. There is an issue with payment on their new plugin which hasn’t been fixed yet. Can you please fix it asap!
Hi
I just check the ticket. And this issue occurred due to fundraising plugin. And plugin developer are working on it.. and they said they will update within next week.
We are sorry for the inconvenience. and when they update the plugin it will resolved.
good morning two days ago I wrote a private ticket and they haven’t answered me
Due to national holiday our team was in vacation. And from next day our team will check and assist you within 24 hours.
Regards
Is there a listing of all Icons available to be used (and their codes)? I notice there is FontAwesome and also iconfont being used.
Yes you can use any icons you like.
If you need more help open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
how do we add donation manually? can do we change the amount raised?
Hi
You can manually approved the donation by your self.
But currently we don’t have any option to add manually.
Regards
i tried to payment with woo commerce method. I approved by my self. The transaction has appeared on the WP Fundraising report, but the value raised in the campaign has not increased. Can you help me?
This is a just general inquiry comment section. All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/ Thanks!
Hello,
It says you support Woocommerce, but could you please show me the design for it? I wish to build a shop for my charity.
Thank you
Hi
We will add a woocommerce demo soon.
Regards
Hello,
Thanks for your answer.
If I buy the theme, will it have a shop page following the design of the template? This is essential for me.
If yes, please send me some screenshot or demo link.
Thanks,
I see you have purchased our theme. If you have faced any issue please contact our support. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hi, plese, look this: After this error, I have to reinstall Wordpress again
Fatal error: Uncaught Error: Call to undefined function wp() in C:\xampp\htdocs\etcaritas\wp-blog-header.php:16 Stack trace: #0 C:\xampp\htdocs\etcaritas\index.php(17): require() #1 {main} thrown in C:\xampp\htdocs\etcaritas\wp-blog-header.php on line 16
This is a just general inquiry comment section. All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/ Thanks!
Hello, i bought this template and i have pro license from elementor that i bought separately. How i change my elementor to Pro Version in my website?
Elementor to pro do not need to to change anything. Just install pro version will be enough. And pro version require free version of elementor plugin.
Regards
I have upload and activated elementor PRO but the sidebar is continuously loading.
if I deactivate elementor PRO, the sidebar running well again. Can you help me?
This is due your memory limit. Hi Please increase your server PHP details. If you don’t have an idea about it contact your hosting provider. They will do this for you.
Php version 7.2 or higher
upload_max_filesize = 128M
max_execution_time = 500
Memory limit = 512
when i click donate and proceed to checkout it doesn’t work… it will just return to homepage
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hi,
Is this theme support right to left, can you send me rtl preview?
Hi
Yes Its with RTL version.
Is it possible to add few users with different bank accounts. Every user can post there own cause.
Hi
Currently, we have only one user payment system. You can request a features about this here https://trello.com/b/iQsi1XsA/wp-fundraising-donation
Hello, I have a presale question. Can we use Stripe as payment option? And is there an option to show the donors how much they have donor?
Hi
Yes you can use stripe payment with our theme. Also we have option in backend to see how much user paid.
Regards
