12896 comments found.
Hello, I have brought the theme. How to get support? I have register in https://xtemos.com/documentation/woodmart/ but it says that I don’t have an account. Is there an email where I can contact the support?
Hello,
Thank you for contacting us. It was a technical problem with our server and it has been fixed. Now you should be able to access our website. Please, check from your side and contact us if have any issues.
Kind Regards
Where is the documentation? I checked the website and nothing gets displayed.
Hello,
Thank you for contacting us. It was a technical problem with our server and it has been fixed. Now you should be able to access our website. Please, check from your side and contact us if have any issues.
Kind Regards
Hi, pre-sale questions:
I want to make a wholesale multivendor website.
Can I use dokan? Do I need to pay for it? -Can I delete the button “buy or add cart” Instead I want to put contact form button where they can talk with their customers?
Hello,
Yes, our theme is fully compatible with the Dokan plugin. It has free and premium licenses. As for the add to cart button, you need to refer to the plugin’s documentation or contact their support for help.
Kind Regards
Hi, documentation website is not working. I registered but login does not work…
Hello,
Thank you for contacting us. It was a technical problem with our server and it has been fixed. Now you should be able to access our website. Please, check from your side and contact us if have any issues.
Kind Regards
Hi, I just purchased the Woodmart theme. I would like to ask if Woodmart has this feature on single product page.
Scenario
I have 3 options (color: red, green, yellow) on single product page. Each options has a corresponding photo.
Now if I change my selection, how do I automatically change the photo in the right side whenever I change my selection?
Hello,
Thank you very much for purchasing our theme.
Sorry, but your request is not quite clear to us. Could you please send us some screenshots or examples for a better explanation?
Thank you in advance.
Hi, let’s say I’m selling shirt with a specific design. I offer them in 3 colors(red, green, yellow). Now if I select green the main image should change with the green shirt, if I select yellow then the main mage will change to as yellow shirt.
You can upload images to your variations while editing the product in the admin panel and it will work that way.
Hello, quick question please. Starting a new project, thinking of using woodmart again as I love your theme functionality, but i really hate WPbakery page builder. Are all your demos available in Elementor? If not which one are available to use in Elementor? Thank you!
Hello,
Thank you for contacting us. Yes, all demos are available for Elementor without exception.
Kind Regards
Hello. IS it possible to have the product boxes all equal height? https://dev.dinosaw.com/wp-content/uploads/2020/11/Screen-Shot-2020-11-28-at-8.05.30-AM.png
Hello,
Different length of product titles can shift the content and cause aligning the content on a different level, in order to fix this, there is the option to set one line-, two lines-, or no title limitation in the Theme Settings > Shop > Product Style – > Product title lines limit.
Regards
Thanks, sorry I missed that.
You are welcome!
I purchased today your theme and upload the theme and install all plugins successfully, but during Woocommerce activation getting a fatal error. Check the screenshot URL: https://prnt.sc/vrqmlp
woocommerce installed version is 4.7.1, Please help me to fix the problem immediately.
Hello,
It seems to be a problem with the WooCommerce plugin. Try to reinstall it completely. If it will not help, create a topic on our support forum so we can check what is wrong https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
your demos rate in GTMetrix is very poor! Please fix it rate is E And F!
Hi,
Yes, Google Pagespeed (and now GTmetrix) always scores with 20-50 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you to test it on a few mobile devices and you will see that there are no real performance problems. Also, read this article from WP Rocket team that has a huge experience on WordPress optimizations https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Regards
Hello, good afternoon I had a question, a couple of months ago I bought your theme from a page with GPL license, now I want to buy my own license, will I have any kind of restriction or problem?
Hello,
Thank you for your question. Yes, you can purchase the theme now on ThemeForest and you will not have any restrictions.
Kind Regards
Hello, I had a query, I recently acquired the theme, now I am planning to change hosting and I want to activate the license that I bought in the current hosting, will there be any problem when I change hosting? Another question is about which hosting do you recommend me to have your theme at an excellent speed?
Hello,
Yes, you can activate the theme on a new hosting but don’t forget to deactivate it on your old website first. We usually recommend Blue Host and WP Engine for WordPress websites.
Kind Regards
Thanks for the answer, and what about cloudways? since it is also a private server, but I’m not sure if it is recommended with your theme
Yes, cloudways is also a good choice and works well with our theme.
Hi, where/how do we edit the Ajax product tabs? (Toys)
Also, strangely, the search button on the mobile menu goes to my multisite homepage, stageforkids.com and doesn’t stay on shop.stageforkids.com. Please advise
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi i love your theme and this first time to buy one can you please replace it with my host and domain and i dream for my site many things have blogger sell my digital products bec I’m a designer the clients can download from site make offer and discount can change fonts and photo and color newsletter subscribe Pay by PayPal / Visa/ Mastercard can you put all these option on my site i will by sheared WordPress hot from a2hoting with domain
thank you for help me
Hello,
Thank you for your comment. Sorry, but our support doesn’t include the installation and configuration of your website. But our theme installation process is quite simple and you can find all instructions in our documentation.
Kind Regards
Hello, I wouldlike to hide .woocommerce-result-count. but this .woocommerce-result-count { display: none; } doesn’t work on the custom css. Can you help me please ?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Thanks for your answer. Can you help me for another issue please ? I bought 2 licences for your template, so I have 2 activations code and when I want to login on your xtemos.com/forums I can’t. I asked for another new password, 2 times, but it’s not working. Can you check my account please ? because I don’t understand what’s happen. Thank you very much
Hello,
It was a technical issue with our website. You should be able to log in to our forum now.
Kind Regards
ok thank you. It’s done 
How to make different sticky header for woodmart theme ?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi Team,
I want to create an e-commerce website using WoodMart, WooCommerce and Elementor: Your theme is very elegant and fits almost perfectly with my vision.
Before I make the purchase, I was wondering if I could implement the following idea in my shop while using your theme: When a user makes a purchase, I want them to be automatically added to a ‘club’ where they can benefit from discounts and exclusive deals. Is such a thing possible to add ?
Thank you kindly. Looking forward to purchasing your theme.
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hi team
I am trying to have 360 image on my website like your demos have but I don’t know how I can do it…
If possible, guide me please 
Thanks
Hello,
You need to use our special WPBakery/Elementor element for this. There, you can upload images set of the product of different angles and get this effect.
Kind Regards
So easy???
Can I have any tutorial for this or any documentation please?
Thanks
Sorry, but we don’t have a documentation for this. But it is really easy, just edit your page where you want to display 360 view and add the appropriate element from the list. Or you can import our dummy content page for this in Dashboard -> WoodMart -> Additional pages.
As you have many experience in woocomerce and specialist to crate wondaful theme based on it , I want to know if is it possible to crate product page like this link ?
https://www.microsoft.com/en-us/store/configure/Surface-Laptop-3/8VFGGH1R94TM?crosssellid=frequentlyboughttogetherLaptop3&selectedColor=CBB1A0&preview=&previewModes=
Hello,
Thank you for contacting us.
Sorry, but there is no exact style for the product page in our theme. You can see all our theme features and layouts on our demo.
Kind Regards
Hello dear Xtemos,
I’m not talking about the style , I mean is it possible to have dynamic product something like that with woocomerce
Thanks
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Thank you for information and have a good day Would you please tell me when your discount will be finish?
The discount will be active till the 2nd of December.
hi,
In which file can i apply critical width size in order to change menu from desktop to mobile?
Also i want to create mega menu with woocommerce product categories but when i add a new “extra menu list item” i have to manually add the url for every category so if i change the url i have to also change it to “extra menu list item”. Is it possible “extra menu list item” show woo categories as it does for pages, articles and products?
thanks.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Pre-sale questions: This page says your theme is updated to support WooCommerce 4.3.x. The current WooCommerce version is 4.7.1. Will this cause compatibility or functionality issues with your template? I’ve seen that in other templates that were not current with WooCommerce. Are there plans to update this soon? Thank you.
Hello,
Sorry, the information was outdated. Actually, our theme is fully compatible with the latest version of the WooCommerce plugin so you can freely update it.
Kind Regards
Thank you! Purchased and installing now.
Thank you very much for purchasing our theme! Feel free to contact us if you will have any questions.
