316 comments found.
Hi, congratulations on the template structure, very nice. I have a problem with your templates …. Without too complex operations, they consume a lot of wordpress I / O bandwidth and constantly send the site down. Is there any wrong setting? This is a problem I only encounter with your templates
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hello !
can we hide images or sections in the mobile and display them in the laptop, I think not, is there a solution for the responsive, i have some problem with some pages
Thank you
Hi there,
With WPBakery plugin you do have an option to hide a specific column on specific device.
We hope this is what you are after and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello !
Thank you no i use elementor. When i want to change position of sections for example in mobile it changed also in laptop
Hi there,
Please check this here. Using reverse column or visibility on specific device in Elementor > Advanced Responsive settings.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello;
Please how to change the footer ?
Thanks
Hi there,
Within our Laurent Options > Footer you do have option to change the layout to the footer and in Appearance > Widgets > Footer Widget area you can add your widgets.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Ok thank you very much done !
Hi there,
Glad we could help!
Support
Elated Portfolio part of
Qode Interactive
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Hello !
1- About portfolio items where can i change the content of each item ? 2- is there a possibility from portfolio list to link each element (photo) to specific page , i don’t find where to put a link
Thank you
Hi there,
1. Within Portfolio single page you can change the content of it.
2. In the Portfolio single page you do have an option to set your Portfolio External Link if this is what you refer to.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hello ! Ok thank you very much !
Hi there,
Glad we could help!
Support
Elated Portfolio part of
Qode Interactive
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Hello !
Please how to change the label of the fields of the booking form
Thanks
Hi there,
If you need any assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I purchased this theme last year and am trying to use it now. As someone pointed out, all the title sections (class=“menu-item menu-item-type-post_type menu-item-object-page “) are not responsive on mobile.
They are responsive on the demo site, but not on our sites although I have just imported the demo and haven’t changed anything yet. I’m using the latest version of this theme on Wordpress 5.6. I have installed and activated the Enable jQuery Migrate Helper plugin, but the issue still persists. Thank you.
Hi there,
Could you please provide us with your website URL so we can check this.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello can u help, i’m on wordpress 5.5.3, there’s a problem: 1. I can’t give the long word in our-menu , is there a way to make long menu name word break ? thx pls reply
Hi there,
We would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello,
Please how to animate another SVG image in SVG path, i have to animate other design in home page
Thanks
Hi there,
Thanks for writing in!
Within our theme you do have an option to add svg path, however title area decor svg is within our theme, so you could edit it by editing the theme files.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi ! Thank you for your feedback, i see where to add svg path, but how to edit the theme files that’s it the question
Thank you
Hi there,
Please, since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi there
I have a few problems with the template poping up now:
1- All the “title” sections on every page are not responsive on mobile even if i set a Elements holder + Elemenst holder item column still not reacting.
2- dev. console error: Perfect scrollbar unciaught error
3- swiper.min.js file is missing
problem 1 is serious are you guys aware of this i saw in reaction a few people hammering on the site is not mobile friendly.
Could use some help…
Hi there,
Could you please check this article that can help you here.
Keep us upadated.
Support
Elated Portfolio part of
Qode Interactive
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Hello; Can some one tell me how to import demo version because i haven’t find the button import (my client bought the template); Thank you
Hi there,
Thanks for writing in!
Please check our article that explains how to import the demo content If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello !
thank you very much done
Hi there,
Glad to hear that this helped!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello! Please help. Javascript or something to open my minimal header “hamburger” menu icon doesnt work.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Have sent email response to helpcenter@qodeinteractive.com—-the website theme is not active on the other domain cannot deregister this
Hi there,
Once we check we do see that your request has been handled and you can now register your theme again.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Pre-Sale – Are all the bugs talked about in the comments fixed yet?
Hi there,
Thanks for taking an interest! We are not quite sure on what exact bugs you refer to, however updating our theme does cover fixing bugs and improving our theme for sure.
If you need any further information you can always send us a mail to office@elated-themes.com with a bit more details.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi,
I submit a ticket yesterday.
I have a problem with the license. I was edited on local a website with laurent theme that i purchased on theme forest. For some reasons i was not satisfied with what i did so i delete everything on local for starting over. But i forgot to disregister the license from the website. Now i can’t register it because it’s register on the other website, which is fully delete and i can’t access it. Can you help me, please ?
Regards, Sasha
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hey, Thanks !
I already open a request, number # 82520
Kind regards,
Hi there,
Once we check we do see that your request has been handled so if you need any further assistance please continue the conversation with our support team.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, my theme is not loading on wordpress. Could someone please contact me?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Great theme, but the content doesn’t load right on mobile. It is off centre and doesn’t fit, it is not mobile optimised very well.
Also, how do you get the sidebar on just the woocommerce pages and not other pages?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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H there, Revolution Slider not working, editor not appearing and a lot of js conflicts. Definitely not a premium theme. Code Help Center did not reply to my ticket. Can anyone help me with these errors?
Hi there,
Sorry to hear this however we do see that our agent has responded to your request so please continue the conversation with them as they can help.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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i sent a ticket but no answer at all, so i’m trying her again:.. the checkout page has an issue, the page layout collapses after i put the woo element. the cart is working properly, but the checkout has a bug. can anynon say something? we nned to open this shop ASAP.
Hi there,
Our team is working really hard on answering all requests. We have located your request and can see that it has been responded to. So if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hi, do you offer any Sketch files? Are you intending to add other categories of websites besides restaurants?
Hi there,
Thanks for taking an interest! You can read more about our PSD files. As for your other question, could you be a bit more specific on this. Either wise you can create pages and content to your needs and you do not have restaurant related content if you do not wish that.
Please let us know if you misunderstood you on this.
Support
Elated Portfolio part of
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Hi guys, i have opened a support ticket more than 2 days ago and at the moment nobody replies me….i need help. Please can you check the task and give me support ASAP?? Tnx a lot
Hi there,
Could you please provide us with your request ID so we can check, thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, i cant make the header responsive and some times the logo overlap on the menu
Hi there,
Thank you for reaching us!
All our themes are responsive and as it is hard to guess from here and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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