44 comments found.
presales question – If I buy could you please install this home version in my Cpanel- http://demo2.themelexus.com/petzen/
Hi, Yes, we can help you to install. So you can purchase first and send the detail your Cpanel account to our ticket http://themelexus.ticksy.com/, our dev will check and help you to install asap. Thanks
HI, I have an error in the installation of the theme. I need urgent support. I registered a ticket, but I still have not received a response
Hi, Our dev is handling your ticket. She will reply to you quickly. Please wait for her few minutes. Thanks
Hello, I installed polylang-pro, but there’re many issues with the REL layout, IS it supported RTL?
Thanks
Hi, Our theme doesn’t support RTL. Hence, this theme is compatible with polylang plugin. If you have any issues with this plugin, please contact them via https://polylang.pro/support/, they will check and help you asap. Thanks
Okay, thanks for your quick reply, for PloyLang plugin I used another tool, now main issues in your theme for the RTL, what can I do now? Please advise because basically my website RTL layout ONLY. Thanks
Hi, thanks for your reply. For your issues, please submit to https://themelexus.ticksy.com/ with your account info, our dev will check and help you asp. Thanks
Is it compatible with Easy Digital Download?
Yep, our theme is compatible with Easy Digital Download plugin but the style maybe run with default WooCommerce. It is not nice as theme. So you have to do customization a lot. Thanks
We experienced 2 errors today and are unsure why. If you g to the website and click on the shop option you’ll see the error below.
Notice: Undefined variable: otf_shop in /public_html/wp-content/themes/petzen/inc/template-hooks.php on line 324
The second error happened when logged into admin/appearance/customize. As a temporary fix I switched the site from PHP 7.4 to 7.3 and it seemed to resolve.
Deprecated: Array and string offset access syntax with curly braces is deprecated in AND wp-content/plugins/wpopal-core-features/includes/customizer/csstidy/class.csstidy.php on line 455
Hello Mate, Please submit ticket at here:https://themelexus.ticksy.com/ our dev will check it for you. Now, you can disable debugging to be not show on frontend. Thanks
Hi, I tried submitting a ticket but it errors out.
Hello Mate, you can add purchase code when submit ticket http://prntscr.com/vtzvag. Thanks
The error I get when everything is filled out correctly is below.
1.WHOOPS, SOMETHING WENT WRONG …
Or you can send mail themelexus@gmail.com, our dev will check it
Also, an error starting popping up and I think it may be related to the theme and Woocommerce: A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.
Hello Mate, you can change URL from HTTP to HTTPS and add your google API to your site. Thanks
Hi, we’ve run into some issues with the site. It looks like a required plugin is out of date and causing issues. Plugin CMB2 has not been updated to the new wordpress version. Can we return this plugin for a refund or exchange to another that is comparable?
Hi there, Please contact us at https://themelexus.ticksy.com/ and attach your site info also, our technical support team will check and help you. Thanks,
Sorry, this is the 3rd party plugin, it working normally. You can submit a refund request here https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- . Thank you,
Unable to send you a Ticket. Either get message: “WHOOPS, YOU MISSED SOMETHING …” or “WHOOPS, SOMETHING WENT WRONG…”.
Hello Mate, You can try add ticket again https://prnt.sc/vq765b / http://prntscr.com/vq7hky Thanks
Sorted! Thanks. 
You’re welcome 
Hello, the description of this item say that HTML files will be included, but it is not true. Only partial php files for WP theme. I sent ticket already, but no anwser for last 24 hrs.
Badge “supported” is also just a joke? No reaction whatsoever. Descriptions says there should be HTML files, but they are missing. Only partial php files for WP theme. Please be so kind to reply or refund as soon as possible.
Hello mate,
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
Yes, I will give refund for you!
Thanks
Thank you. I wish you the best with WP fans, visuals are excelent.
Thanks!
Two Items that I’m running into. First, what should max_input_vars be set to other that default 1000? It’s popping up as a negative on the theme dashboard. Next, we are unable to edit the Blog page with Elementor. We get a content function error.
Hello Mate, You can check requirements https://wpdocs.gitbook.io/petzen/requirements to change config php.ini file. In this theme, I added content post by editor default of WordPress, if you want to add new post and edit by Elementor, you can change config slug name edit on Admin / Elementor / settings / http://prntscr.com/vc8cgg. Hope it help! Thanks
Awesome. Thanks so much.
Thanks mate!
Hey, is your theme broken? Your Demo Site has some Problems: http://demo2.themelexus.com/petzen/home-4/
Error establishing a database connection
Thanks for your report! I have just restarted our server. You can check it again!
Thanks for that fast restart. In the Slider the Pictures on all Home Sites are missing. They are related to localhost. Is that only a Problem with the Demo Site?
Hello Mate, you can refesh and load site again : http://demo2.themelexus.com/petzen/ Thanks
Thanks it works I will buy it, looks great. Thanks for that very fast reply.
Thanks so much!
Hello. The site is down. I would like to see the model live.
So sorry, I have just restart our server. Thanks
Hi on the firs homepage you have some svg form animations are they included ??
Yes, they are included on our theme. Thanks
I bought this theme two weeks ago. The demo have 2 important problems:
1. On page service, the “Blog” title appears instead of ¨Service¨ and the images look giant: http://demo2.themelexus.com/petzen/services/2. When the service description is short, an additional text “Read More” shows up at the end of the description. (In the Demo, this doesn’t happen since descriptions are longer).
There´s not solution to these issues right now and the developer told me this will be fixed on the next theme´s upgrade. Unfortunately, I need this to be working for a client right now.
Hello Mate, Please download and upgrade theme to version 1.0.6 fixed all your issue report. Thanks
Thanks! Now Its working!! One more thing, the images still look huge. Can you help me to fix it?
Also, I installed the plugin “Loco Translate”, and in the title of the page worked but not in the breadcrumbs. I need to translate this to spanish.
Hello mate, Please check on your ticket! Our dev will answer on it! Thanks
Hello Mate, about technical issue, please submit ticket at https://themelexus.ticksy.com/ our dev will check and support for you quickly! Thanks
Hi, I really need to solve these issues. Your demo shows 3 different service webpages, but I can only use one, which I can’t even edit. I think the theme needs to be update so the service webpage can be costumed as the other pages.
Additionally, I need to translate the breadcrumb , since I need the breadcrumb service would be the same than the webpages name. For instance, if my webpage name is ¨Verterinarian services¨, I need the breadcrumb to be the same.
Please, help!
Hello mate, about services page, you can build them by elementor builder. And translate service text on breadscumb, you can use syn template and translate text. Thanks
1. Service page doesn’t have elementor builder: https://prnt.sc/ugr5lp 2. SYN Template doesn’t work
Hello mate, you can send admin account on your ticket. Our dev will check and support translate for you. Thanks
is there admin dash board
Yes, i have but sorry, i can not share it for you! Thanks
hello i purchased your theme how to book an appointment its not working can you guide me on this i asked about the theme admin dash board
Hello Mate, about issue technical, please submit ticket at here: https://themelexus.ticksy.com/ our dev will check it for you! Thanks
appointment not working
Thank you for report! I have just change link to contact page.
Cannot install this theme. Message below: Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hello Mate, about issue technical please submit ticket on system, our dev will check and install free for you!
Hi There, I just bought the theme and installed the demo but not the slider revolutions image are showing up. I flushed cache and tried but still I can’t see the image but the text in the slider can be see. What am I missing? Thanks and appreciate it
Hello Mate, about issue technical, please submit ticket at here : https://themelexus.ticksy.com/ our dev will check and support for you quickly! Thanks
Thanks but I don’t see this theme under product or category to select in order to open the ticket. That is why I have posted it here
Hello Mate, You can choose category at here: http://prntscr.com/t1sgpa Thanks
this woocommerce support?
Yes, it is compatible with woocommerce. Thanks
Really nice theme, thank u <3
Thank you so much!
Wonderful Theme
themelexus GLWS
Thanks Mate!
nice theme, good luck with your sales
Thanks Mate!
