12895 comments found.
Hello, I bought your theme license a few months ago, I’m very happy, I updated the theme several times (version 5.3.4) no problem with that, I installed “Easy Theme and Plugin Upgrades” great, but I notice that WPBakery Page Builder doesn’t update, I still have version 5.7. while it’s now at version 6.4.2.
In the zip, I don’t see the trace of the WPBakery plugin, am I doing something wrong? I don’t understand how to do it, can you please guide me?
for your information, today I made several attempts:
- automatic update from wordpress (Dashboard -> Appearance -> Themes) then - I downloaded the themes woodmart.zip on wordress (replaces the old version to put the new one), I downloaded the 2 plugins js-composer (zip) and revslider (zip), update ok but still no WPBakery update, I still have version 5.7. whereas it is now at version 6.4.2.
Thanks for your help 
Hello,
You should be able to update the WPBakery page builder via Appearance -> Install plugins. If you don’t see the update button there, simply uninstall the plugin and install from scratch via Appearance -> Install plugins.
Kind Regards
Everything worked! Thank you very much!
Greetings
Great, you are welcome!
Default SHOP page doesn’t display products, it’s blank.
1. I switched from child to parent theme
2. Removed all custom code
3. Deactivated all plugins (except woodmart plugins)
4. Switched PHP versions on my server (Siteground)
5. Uninstalled and installed parent and child theme.
It doesn’t work. Seems like Woodmart with Woocommerce having some issues.
WP_DEBUG (Disabled at the moment) gives me this error on front-end:
Notice: wp_add_inline_script was called incorrectly. Do not pass <script> tags to wp_add_inline_script(). Please see Debugging in WordPress for more information. (This message was added in version 4.5.0.)
6. Changed to Storefront theme, Woocommerce plugin it works and all products are showing at SHOP page like they should be.
So, is there any solution about this issue or are you familiar with it? And i don’t have “PAID” support to open support ticket on your forum.
I would appreciate it if you help me here or email.
Thanks!
Hello,
Please, disable all extra plugins and the child theme and send us your admin access via the contact form on our profile page.
Regards
Hi. I purchased the woodmark and I have some errors ocurring on theme. I need support, but when I try register my email and license code I receive the information that code is already used by other email and if I try login or get the lost password using my emails I receive the information that user does not exist. How can I get support?
Hello,
Please, send us your purchase code via the contact form on our profile page so we can check your account information.
Kind Regards
Hi. Can you give the contact form link, please?
Sure, you can find the contact form here https://themeforest.net/user/xtemos
Thank you. I sent now the license code.
Hi, Just bought the theme and imported demo but wp bakery is not allowing to make any change to the website. It does not reflect. Can you check please ? When we make changes in wp bakery it redirects to 404 page. Its urgent.
Hello,
We have answered your question on our support forum.
Kind Regards
I changed the “Browse Categories” menu icons but it made with menu extra padding or margin automatically so how can I fix it? Please check the screenshot: https://prnt.sc/vtbfwa
Please urgently reply.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I created topic please check
I found the bug, When I use the two-words category menu label then this happens, and when I use the single word category menu label then with works perfectly. How to fix it?
Two-words category label screenshot: https://prnt.sc/vtigz4 One-word category label screenshot: https://prnt.sc/vtievu
Please, post your support-related questions on the forum. They will be managed by our staff asap.
I waiting for a reply to my topic. Still, no one answers my topic.
We have answered your questions. We reply to all requests in queue order.
Hi, I have a problem!
1. I wanted to install a demo for elementor. But it shows only some parts of the header section. I also active elementor and elementor pro before installing the demo.
2. I cannot register for support on https://xtemos.com/forums
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If you have problems with login, please, send us a message via the contact form on our profile page and send us a screenshot of the error that you get when trying to login.
Regards
hi i have purchased theme but its not working http://infosyswebsolutions.co.in/projects/chathamtest/
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Please, create a topic on our support forum. We provide technical support via forum only. And don’t post your passwords here since the comments section is public and anyone can see it.
Please when i change the logo and try to save header builder, i get an infinite loading icon
Hello,
Please, disable all external plugins and send us your admin access via the contact form on our profile page.
Kind Regards
Is theme can play video on shop Page. pl check this plugin “http://preview.codecanyon.net/item/woocommerce-product-featured-video-plugin/full_screen_preview/25882622?_ga=2.218328857.1461339093.1600902630-738155721.1597361489”
Hello,
Our theme has a built-in option for product video and you can see how it works here https://woodmart.xtemos.com/shop/lighting/scelerisque-lacus/
Kind Regards
Hey,
I’m Riaj Ahmed. My ThemeForest id is riajahmedras.
I’ve purchased WoodMart – Responsive WooCommerce WordPress Theme from themeforest.net with regular license.
I was a new buyer from themeforest. I was also new to use a theme buying from themeforest. I didn’t know that I could use the license only for two times.
I used the license only for https://e-deal.com.bd. more than two times. I did that from my illiteracy. I did not able to install a demo for elementor use. For this I reset the site and give the license more than 2 time on my same domain. I assured you that I haven’t use more than one domain (e-deal.com.bd).
Now, It shaws that “You have activated your purchase code more than 3 times. You are allowed to do this for two domain only. Check all your activations on our website in your account section. You are able to deactivate some domains there.”
It will be very bad news for me if I can not active my purchased theme on my domain (e-deal.com.bd).
I can give you all my evidence. You can check. I think all the records are on store!
“WoodMart – Responsive WooCommerce WordPress Theme (Regular License) Invoice: IVIP41038979”
“WoodMart – Responsive WooCommerce WordPress Theme (6 months included support) Invoice: IVIP41038979”
“Buyer Fee for WoodMart – Responsive WooCommerce WordPress Theme Invoice: IVBF40760606”
Please give me your kind support. What can I do now to active my theme on by domain?
Hello,
We have reset your purchase code. Please, try to activate the theme now.
Kind Regards
Thanks a lot.
When can you support: “Elementor CSS Generator” . Too many css files.
Hello,
Thank you for the feature request. We will review it for our future updates.
Kind Regards
Hi, Kind Regards. And Optimize DOM , thanks
Hello, Kind Regards. Elementor CSS Generator update version 5.5 ? thank
Hello,
We don’t have a CSS generator for Elementor.
I hope it will be later in the next update. I have switched to “Elementor” which has reduced my optimization score. Thank you
Hi I want to know if you have templates for element or and if this is possible to edit the existing templates using Elementor
Hello,
Thank you for your question. All our pages and demo versions that you can see on our demo are part of our theme dummy content and you can edit them with Elementor.
Kind Regards
Hello,
Thank you for contacting us.
Our theme looks different and we are not sure that you can build exactly the same website with WoodMart without additional code customization.
Kind Regards
can I add contact seller button in product page?
There is no such feature by default. But you can easily create a custom contact form with Contact Form 7 plugin and place it on the product page.
Is there a method to install the Grocery version without the demo data etc? I am trying to add this to an existing website and it is messing up the existing data etc.
Hello,
If you will not use our dummy content import then you will need to configure the theme manually including header, footer, colors, and typography. Sorry, but there are no other ways to do that.
Kind Regards
I missed these 2 step while updating from 4x to 5
2. Turn off all optimizations and cache plugins. Temporarily disable CDN if applied. 3. Switch to parent theme if you are running a child theme.
Will that be an issue?
Hello,
If you don’t have cache and CDN on your website then you will not have any problems.
Kind Regards
Update failed: Download failed. cURL error 18: transfer closed with 8896292 bytes remaining to read
Hello,
Thank you for contacting us. It was a technical problem with our server and it has been fixed. Now you should be able to update the theme. Please, check from your side and contact us if have any issues.
Kind Regards
URGENT There is a bug with your documentation. I can’t access it anymore. I try to login and keep reloading the login page. I purchased 10 days ago. Can you please fix asap?
Hello,
Thank you for contacting us. It was a technical problem with our server and it has been fixed. Now you should be able to access our website. Please, check from your side and contact us if have any issues.
Kind Regards
How to update child theme? Is it necessary to update child theme while updating the main theme?
Hello,
The child theme is created for your custom code and we never update it to not override your changes.
Kind Regards
If we want to convert our existing site from wpbacker to elementor, do we need to create all the pages manually from scratch, including cart, checkout, my account, shop.. ?
Hello,
Yes, most of the pages should be created from scratch since there is no automatic transfer from WPBakery to Elementor. Cart, checkout, and other WooCommerce pages will work well without any adjustments.
Kind Regards
Hello, I have brought the theme. How to get support? I have register in https://xtemos.com/documentation/woodmart/ but it says that I don’t have an account. Is there an email where I can contact the support?
Hello,
Thank you for contacting us. It was a technical problem with our server and it has been fixed. Now you should be able to access our website. Please, check from your side and contact us if have any issues.
Kind Regards